The automated account management system is mostly controlled by your billing status: when your past-due invoice is not paid, the system will suspend the account for service and block you from login.
There could be a few things that cause the account suspensions
This happens when you have sent a payment (to AngelSpeech) without using the payment link assigned to your invoice (the "Pay Now" button on the invoice page). Because there is no direct mapping of a payment and your account ID, it is not applied to your account thus causing your invoice become past due.
The solution is to always start your payment transaction by clicking the link on your invoice (Support--> my invoice --> (open unpaid invoice)-->Pay Now). When the link is used for payment, PayPal will automatically update your account with payment info.
The billing system can only update your status after your payment is cleared. Note that some payment formats have pending period in PayPal transaction. i.e. E-check requires one-week time to be cleared. Therefore you need to considered this delay vs. your invoice due date when sending the payment.
If making payment every month is becoming a burden, you can always use Paypal's payment subscription service. Be sure, however, to sign up the service using the button on your invoice.
As well, you have the option of making payment surplus on your invoice. The system will record the surplus portion as credit in your account and automatically applied the credit to your next invoices. i.e. if you double your payment, then your next month invoice will be $0.
Option 1: you need to find the email that notify your new invoice or account suspension warning. Using the payment link within the email to make the payment. Allow automated system 20 minutes to activate your account status. You should be able to login without trouble.
Option 2: Login to your billing account at billing.angelspeech.com. Your login access is the same as your scheduler. Find and click open your unpaid invoice. Make your payment by following the payment link on the invoice. Allow automated system 20 minutes to activate your account status. You should be able to login without trouble.
If you still can not login 30 minutes after the payment is made, please contact our support staff for help.