Jon May 27th, 2009
It has happened to each and every one of us. We call our doctor’s office at the last minute to schedule an appointment – and the first thing we are told is, “please hold!” While we sit on the phone waiting for someone to talk to us, we become more and more frustrated. When the receptionist finally picks up the phone to speak with us, the other line begins ringing again and our frustration starts anew! The only thing worse than sitting on hold with your doctor’s office to schedule an appointment is calling and getting the dreaded “busy signal”. When that happens, we are about to go through the roof. And, when that happens – patients consider going to a different medical practice.
But, alas – relief could be in sight. Online appointment scheduling is the wave of the future for appointment software . With millions of people on the Internet across the world in any given moment, everything from virtual office assistants to online appointment scheduling is becoming more and more popular.
There are many reasons for the popularity of online appointment scheduling but the first is the obvious reason – convenience. Online appointment scheduling allows the patient to log onto the Internet at anytime of the day or night to make an appointment. With one click of the mouse, a patient can make an appointment for the next day, or the next month, or the next year! What’s more – a patient can automatically see what appointment times are available and can even schedule follow up visits at the same time. Convenience is the key to appointment software . But the benefits of modern appointment software don’t stop there.
Automation of service is another major benifit for all. Patients and doctors can get reminders sent to their email reminding them of appointments. This cuts way down on missed appointments.
As well, modern visual design replace the old fashion “search-and-typing” with “point-and-click”; with one click of a mouse, or tap on their mobile device doctor’s can see all of their appointments for the day, week, month, and year.
In terms of office operations – online appointment scheduling makes the doctor’s office run like a “well-oiled” machine and patients are noticing! It used to be receptionists and support staff spent most of their time worrying about appointments and scheduling. And, that’s to mention the phone ringing off the hook with appointment questions. Now, because of automated appointment scheduling, receptionists and support staff can focus on the important things – making sure patients are getting the care and the information they need!