Archive for June, 2009

Don’t Let “I forgot” ruin your practice. Get Appointment Reminder Service!

June 22nd, 2009


“I forgot”. How many times do you hear from that from your patients (if you’re a doctor) – or other clients if you own or run a small business? It happens all the time. Just think of how many hours your staff puts in simply reminding patients and clients about their appointments. It is dozens of hours a week. That’s hundreds of hours a year. These are hours that the staff could be using to make the practice better, or improve the customer service. Well, fear not, because with your virtual assistant and appointment reminder service – all of these problems are a thing of the past.

Above and beyond patients and clients forgetting about appointments, keep in mind those who call your office and become quickly annoyed. Many times, patients and clients have to be put on hold. Occasionally, whomever answers the phone in your office will be having a bad day, and that translates in tone to patients and clients. Between being put on hold, and dealing with a potentially angry staff member, there’s a risk in annoying your patients and clients! That’s why an appointment reminder service is vital to every medical practice and any small business who deals with appointments.

It is simple, easy, and much cheaper than paying someone to call patients and remind them to come in. With the appointment reminder system, everything is done electronically. Patients and clients will hear a friendly, calm voice telling them about their upcoming appointment. The friendly voice will also direct them to other services and even direct them to an interactive website where they can enter in all of their information. Not only are you getting an self-service online appointment scheduler, but it links in with a round the clock online system. This way patients and clients can go online and enter in insurance information, appointment preferences, and even send a note to the practice! This is personalized, convenient service at its best. And, the patients can do it all in the comfort of their own homes – anytime day or night! Patients like it because the automated patient reminder is fast, efficient, and doesn’t waste anyone’s time. Office staff like it because they don’t have to spend valuable time confirming appointments and you will like it because it will cut down on “no-shows” and help the bottom line!

Keep in mind all of the options you will have as well. The appointment reminder service can be programmed to say whatever you want it to say, in any language you want to say it in! And, clients and patients can log in and set up future appointments 24/7 as well. All of this for a fraction of what you pay office staff to perform these duties. And don’t forget, all of this syncs up through google sync with your handheld device so you will know exactly when you can fit in an extra appointment and exactly what your day looks like at a glance!

Virtual medical front desk is changing the face of medical practice management

June 20th, 2009


Like any other business, first impressions matter a great deal in the medical private practice. Patients and clients of private medical clinics, chiropractors, dentists and spas judge the entire practice and the quality of the services offered there by the reception they receive when they make their first contact with the practice.

You’ve probably heard of patients who have vowed never to seek services from even under the best medical practice management because of the reception they received at the medical front desk or on the phone while making an appointment. Thus it become important for professionals in the medical field who are in private practice to ensure that they get the best front desk helper that technology offers; A virtual medical receptionist.

Medical Practice management, in this modern society, is often about manage time involved in complete a service. People appreciate efficiency in everything because in most cases it will save their time. Anyone who has walked into a busy medical practice reception will agree that a front desk medical receptionist’s job can be overwhelming. There are old and new patients calling to make enquiries, patients waiting in the reception for assistance and loads of paper work. It is no wonder that a good receptionist buckling under the load of paper work and trying to assist patients on the phone and in the reception may become frustrated and rude. A virtual medical receptionist would be a relief to your regular receptionist.

The virtual medical receptionist will handle all incoming calls when your regular receptionist is busy with other office matters. The virtual receptionist will answer all new and old patient queries and help register new patients. The virtual receptionist also comes with online patient appointment scheduling software. Your regular receptionist will appreciate the reduced paperwork as patients will now fill online forms with the assistance of the online appointment scheduler.

The changes in your medical practice will be noticeable. With the virtual medical receptionist on, your regular front desk staff can attend to patients in the reception area without worrying about the phone ringing. If the phone call is an emergency call or if the virtual medical receptionist cannot handle the phone call satisfactorily, the call is forwarded to one of the staff or you.

Patients and other clients who visit your practice will be impressed by the efficiency of the front desk services offered at your practice. There will be less chances of your regular receptionist being rude to or ignoring your patients in the reception or on the phone. The first impression your clients will get of your practice is efficiency and they will be glad to return to your practice for further medical assistance.

The virtual medical receptionist is a rather new tool for medical practice management and some practitioners fear that patients will not want to be assisted by a machine and would rather have the assistance of a real person. This is not entirely true. Patients will appreciate the efficiency and ease of scheduling appointments online from anywhere and at anytime. The virtual medical receptionist is also designed to sound as human like as possible.

Why online appointment scheduler serve your better with Google Calendar Sync?

June 17th, 2009


How many times have you said to yourself – I wish I had internet access right now? We all do it. We are all tied to the internet in many important ways. If you’re a doctor – or any other small business person (hair salon employees and therapists come to mind) you need to have access to your schedule 24/7 whether or not you have internet access. You need to know when you’re clients are coming in, when you can take a break, and when you can fit someone in at the last moment.

Well, you’re in luck. 24/7 online appointment scheduler is the way to go for you and your patients and customers. They can log onto the internet at anytime of the day or night and make appointments. They can also send you notes, provide insurance information and do any number of things to improve the patients or clients’ experience.

As for you, you can now – through google calendar sync – sync up your appointment and calendar book with any handheld device you have (BlackBerry, IPhone or any smart phone) Wow, you can have access to everything you need within a moment, simply by looking at your handheld device!

Fill in your Gmail login information insider your scheduler account, all of your contacts, and appointment information can be synced up with your Google Calendar and can be then viewed on your blackberry, iPhone – or any other smart-phone device. And – get this – you won’t even need internet access to view your calendar at any hour of the day. You will be able to view all of the information – 24/7- regardless of whether or not you can get online.

Sometimes you’re so busy you can’t get onto the internet. Or, you may not have internet access in your office. Or, you may be traveling. Or, you may simply not want to log onto the computer! Well, there is no reason to fear. There is still a way to see all of your appointments at a glance. The reason: with 24/7 online appointment scheduler with google calendar sync- once you sync all of the information onto your handheld, fear not! You will be able to see all of your appointments and contacts regardless of whether you have internet access at the time! This is an invaluable resource because no matter where you are you will be able to check your appointments and see your calendar at a glance on your handheld device! Imagine when you’re traveling and can’t get internet access – or if you’re just too busy to log on. All of the information will be at your fingertips – on your handheld.

And, as an added bonus, google calendar sync will also synchronize all of your contacts. You will be able to access this information anytime and from anywhere in case of an emergency or the need for a change. This is a wonderful resource for doctors, small business owners, and patients!

Online Scheduling Software with New Patient Registration A Breeze!

June 9th, 2009


How many times have patients sat in your office taking up valuable time filling out page after page of paperwork? And, how many times has your office staff had trouble reading the patient’s handwriting on the important documents as well? Not to mention how difficult it is to transfer all of this paperwork into electronic form and to transmit it to the insurance company! Well, that is all about to change with new online scheduling software with new patient registration. It’s the latest innovation that add to your online scheduling software . It is a unique feature you will wonder how you ever lived without.

This new program makes new patient registration a breeze! Patients can log on anytime during the day or night and fill out all of their paperwork online. Not only does this save time in the office, it saves the environment because everything is done electronically!

Patients simply fill in all of their personal information including name, address and Insurance Company and submit it via the 24/7 online patient registration system. What’s more: patients can also send a personal note to the doctor, and the doctor can send a personal note back. Not only does all of the patient’s information come across in a clear and concise way, the system also allows patients to schedule appointments online right then and there! This way, all of the patients information is stored electronically including all insurance information, medications the patient is taking, etc.

And, at a glance, patients can see what appointment times are available, and doctors can see what the day looks like. Another important part of this system is that once a patient registers, all involved parties are emailed. The patient receives an email reminding them of their appointment time, and includes a map and directions about how to get to the office! The office staff gets emailed a reminder that all of the paperwork is ready to be processed.

One important part of this 24/7 new patient registration system is that it improves communication between the patient and the doctor’s office. If a patient has a specific request for the appointment (for example- I need blood work!) then they can type that directly into the system and the doctor and his or her staff will see that. In addition the doctor can send a note that says, “don’t forget to fast for the blood test!” This is a great way to keep up good communication between doctor and patient.

Finally, all of this information can be synched with the office computer system and handheld devices if need be. This way, a doctor can see exactly who is coming in when. And, don’t worry – in this age of medical privacy, only the highest-level security programs are employed to keep everyone’s information safe.

Virtual Receptionist Combines Online Scheduler For chiropractors, massage and spa services

June 9th, 2009


Many people who have come across virtual receptionists and online schedulers mistakenly believe that they can only be used within the doctor’s private practice. After all, the designers and distributors of the all-in-one virtual receptionist and scheduling software mostly target doctors and dentists in private practice. However, such scheduling software is also widely used by healthcare facilities such as chiropractors, massage and spa services.

In fact the all-in-one virtual receptionist and scheduling software were designed with features that serve this healthcare service sector. An example is that in a chiropractor’s office, spa and massage service center, patients or clients who seek treatment in these areas usually require recurrent or multiple follow up treatments. Recurrent appointment feature in the virtual receptionist and online scheduler saves user’s time and is therefore very much appreciated.

Chiropractors, masseuses or spa managers can set their own schedule. The scheduling software allows you to customize your appointments. You will therefore be able to easily define the appointments to your specific service, location, time and son on.

If your business have been plagued by appointment no-shows by clients, the solution is available. The appointment reminder software can be set to remind you of scheduled appointments either online or on your phone. With the inclusion of the Google calendar sync in the online appointment scheduler you are in no danger of forgetting or double booking your appointments. Google sync allows access to Google calendar. You will be able to synchronize your private and professional appointments and set online and mobile phone reminders for them.

Your virtual receptionist can also be your marketing tool. Patients and clients appreciate being called back for follow up appointments or being reminded about appointments for further treatment. The patient appointment reminder will automatically call back your patients and clients and alert them about upcoming appointments or the need to arrange for follow up appointments. Clients who may have forgotten to book appointments or not have made up their minds to book follow up appointments may do so as a result of the reminder.

The virtual receptionist will also be a relief to not only your staff but also your patients. The online appointment scheduler allows for self-service patient appointment scheduling. Your patients will not have to come all the way to your office just to book an appointment. With the self-service patient appointment scheduling service, your patients and clients can book appointments in the comfort of their own living rooms at any time of the day or night. The process is simple and involves no paperwork. Your clients and staff will enjoy a decongested reception and your staff will be able to assist the clients in the reception better. A reduction in paperwork will mean better organization in the practice and more time to deal with emergencies and other matters that may require attention from your staff.

Appointment Access At Your Fingertips 24/7 with Google Sync

June 3rd, 2009

Old Fashioned! That’s what those old bound appointment books are. They served a purpose at one time, but now they are outdated. You are too busy to be wondering when you have appointments scheduled, or to always have to call into the office to see who’s coming in and when. Luckily, in this day and age – there is something new. And, it’s something that will make you say, “WOW” out loud so everyone can hear!

An online appointment scheduler is the way to go for you and your patients. This way, your patients can log on at any time of the day or night and schedule their appointments. What’s more – you and your entire practice can be notified immediately when someone schedules an appointment. The online appointment scheduler makes it easy for you to see your day, week and month at a glance – and allows you to avoid overbooking. It also enables you to squeeze in patients at the last minute if need be. Not to mention, this makes it so easy and convenient for your patients as well. But, the online appointment scheduler is much more than that!

You’re busy. Many times you are out of the office – with no access to the Internet or email. But, that doesn’t mean you don’t need access to your appointments and other items on your calendar. Well, say hello to a feature that allows you to sync all of your appointments with your BlackBerry, G-phone, and nearly every smartPhone. By syncing appointments to google calendar – you can have access to all of your appointments twenty-four hours a day! What’s more – it’s easy!

All you need to do is follow a couple of easy steps and your online appointment book will sync with google calendar. Then, regardless of Internet access – you will have access to your appointments anytime you need them. It’s perfect for when you are traveling. It’s also perfect for when you need to see all of your appointments at a glance! And, don’t worry if it will work with your device! Google sync is. Google Sync is tailored to suit the mobile phone that you have. The service is available for those with phones such as iPhone, Nokia S60, Sony Ericsson, Windows Mobile, Blackberry and Nokia Standard.

And, as an added bonus, google sync will also synchronize all of your contacts. You will be able to access this information anytime and from anywhere in case of an emergency or the need for a change. And, the features don’t stop there – you can sync appointments 365 days in advance, use multiple calendars – and even multiple devices! All of this, with your online appointment scheduler – how perfect!