Archive for November, 2009

Bettering your health care center using pre-paid appointment system

November 15th, 2009

Online pre-paid appointment scheduler is a system that allows patients or customers to pay in advance to their health care providers or doctors. The pre-paid services are common to services by Chiropractics, Massage Clinics, Beauty salons. In US as most medical insurance requires patient to make co-pay on their clinic visit. Pre-paid appointment could also be applied to help doctors to collect the co-pay on appointments.

If your business cases include the ones cited above. You should consider using an online scheduler with pre-paid appointment function to implement and support your business model for pre-paid services.

In some other business situations, you might have lost money and time with no-shows by patients who were less than commited to their appointment. Impose a no-show charge after they miss the appointment is often a cause for poor customer relationship. Pre-paid appointment scheduling can be a fair and smart solution to a headache like this; you can collect the penalty for no-show without causing bad-feeling on patient’s part. It will also help encourage patients commitement for appointment and getting the medical treatment they need.

An online scheduler that can handle pre-paid service can be easily found. Using such a scheduler is equally easy. All patients need is to just log on to the website of health care center or clinic and click the option that reads prepaid appointment payment. The visitor, or the patient, is then directed toward secure online payment system –PayPal where the money is deposited into doctor’s, healthcare provider’s or the center’s account. Once the payment is successfully done, the receipt is generated and appointment becomes fixed.

Advance pay appointment scheduler comes with many benefits. to summarize:-

  • To prevent your financial loss caused by patient no-shows
  • Allow you to collect a no-shows penalty from customer without causing bad-feeling on business relationship
  • Advance paid appointment encourage patient (customers) to commit to the care they need.
  • Pre-paid appointment can be also used to collect partial payment. Patients who have partially paid fee for advance appointment are more likely to pay full for other clinic service.  

Online pre-paid appointment scheduler is a good business tool as it assures the genuine customers and filters off potential financial loss. Every doctors and healthcare service provider should consider using it.

How Medical Answering Service Will Profit You

November 13th, 2009

If you would like to maximize the potential of your medical practice, you should not just rely on human agents for your answering service. A good virtual answering service will give you a lot of benefits, and you should not take it for granted. Here are some of the great ways in which you will gain.

No more congestion

A good medical answering service has the capacity to handle numerous calls at the same time. When you rely on human agents, there may reach a point where patients will be placed on hold due to congestion. No one really enjoys being put on an indefinite hold, particularly when the needs are pressing, such as medical conditions. This takes us to the next point.

Ability to sort out emergency calls

A suitable medical answering service will be able to differentiate emergency calls from the others, giving them higher priority. These calls will be connected automatically to relevant sections so that they can be addressed promptly. This will not only save lives but also boost your business as patient trust is enhanced.

24/7 operation

With a 24/7 medical answering service, patients will be able to get in touch with your clinic easily irrespective of the time. However late it may be, the service will operate at its optimum level. Patients won’t receive poor response from tired and sleepy human agents.

Giving your front-office staff more time

This does not mean more time to relax and do nothing. Instead, they will have more time to focus on other duties. For instance, they will be able to attend to the patients who have already arrived more promptly. This means that a medical answering service will not just help you in the telephone department but in the general efficiency of your medical practice.

Cost efficiency

Affordability will ultimately play a very significant role in the choice you make. A good virtual answering service will not only improve your efficiency but also lower your expenses at the same time.

There are very many virtual answering services in the market, and you need to take your time to get the one that will give you the most value for your money. In order to do this, ask yourself what you would like were you the patient going to use the system.

Managing Medical Center made easy using Online Appointment System

November 10th, 2009

If you are a busy doctor or a health care provider and feel it difficult to tackle all the management at your center, here is a way! You can simply let your health care center go automated, using online appointment scheduler. With all advancement in medical technology, installing the system that can work as virtual receptionist has proven to be a very useful tool to boost the sales and generate revenues.

Medical office assisting system is an automated software plan that can schedule the patients’ appointments with doctors and also call them all for the follow ups. Also, the system can be fed with tailored answers and feedbacks those can be played as and when required. Designed as a 24/7 front desk helpers to the doctors, automated medical receptionist can perform multiple tasks that would never keep patients busy and will run a smooth medical management all day, all night!

Medical answering service helps patients being in touch with medical reception anytime they want. On the other hand, when you are away from the clinic or health care center, you can access all the important information. The medical management automated system can automatically synchronize the appointments information onto the Google Calendar that enables you to manage the schedules from your handheld devices such as iPhone, BlackBerry and SmartPhone. You can also check the appointments on the cellular phones using a single-word-command SMS or text message. All this is possible by installing online medical scheduler.

Telephone appointment reminder can also be used as answering machine that comes with multiple language options (like French, Spanish, and English etc) for a better conversation with your foreign customers, the patients. More and more health care providers are now installing virtual office assistant system that comes with HIPPA compliance that follow very strict security and privacy protection measurements. The system is quite easy to operate and is very useful especially when you have a shared practice (multiple doctor scheduling option).

Medical answering system is proved to be a very helpful tool for health care practitioners who cannot afford more staff for all different tasks. They can save money by installing online appointment scheduler that can also make reminder calls and keeps patients up dated.

Online scheduler –an automated system for patient appointments

November 10th, 2009

Have you ever wonder how to tackle hundreds of patients’ call at a time without recruiting dozens of front office receptionists? The condition that may make things more thinkable is none of those calls should come busy i.e. the patients should never get a busy-tone! Well, all this is possible with a single wise step –installing an online scheduler, an automated system for fixing patients’ appointments.

Online patient scheduler is a system that fixes appointments that the patient books. Advanced version of online patient scheduler also synchronizes the data with Google Calendar that can be directly viewed on handheld devices such as iPhone, SmartPhone and BlackBerry. This has been proven to be very helpful for the health care providers who are away from their centers but still want to keep an eye on their schedules. No matter whether the task is to be performed during or after the office hours -as all this comes with a 24/7 service!

The best part of online appointment scheduler system is it can perform multiple tasks that even a virtual human receptionist cannot. Apart from fixing the schedules, the system can be fed with tailored answers and can be played as and when required. In this way, it turns an answering machine with a sweet voice that a caller would love to hear. In addition, the software can also perform the tasks of patient reminding by making calls automatically. Patient reminder service can call the patients and remind them about their forthcoming appointments with doctors or a formal visit to the health care center. The system can also be rescheduled to make important follow ups. Its multi-language options (such as Spanish, English, and French etc) make it easy for the doctors to tackle customers who are foreigners.

There are many firms and companies that provide the system free of cost –i.e. no installation charges. The system that can work as online scheduler, answering machine and patients’ follow ups can boost the sales and betters the revenue. An ideal for health care centers, online appointment scheduler is a no-nonsense way to tackle patients without having any hassles. The software is designed in a user friendly way that is quite easy to operate and it does not require any hi-fi configuration at office system.

Give Your Receptionist A Break – Get a Medical Answering Service

November 5th, 2009

In today’s market, many industries strive to work round the clock in order to boost productivity. This is even more important in medical practice, where your services may be required 24/7. Patients will call your clinic whenever they have a need, and it can be very frustrating when their calls goes unanswered. Since your receptionist can not possibly work all the time. You should therefore set up a truely dependable 24/7 medical answering service.

Common sense tell us that when the patients are not able to reach you, they will not just sit around waiting. They will simply go to another medical practice, resulting in business losses that you are not even aware of. This
should give you another motivation for an around the clock medical answering service.

Given the pivotal role that a medical answering service plays, you should not settle for any type that you find on the market. Focus on you patient’s need. Ask yourself “If I am calling as a patient, would this service be good enough for me?”

Is good answering service necesserily expensive? Live agent medical answering service could be expensive. However, technology today offers very competitive option that could replace live agent; Look and free trial an automated medical receptionist that can make appointment, dispatch emergency call and make appointement reminder call. You’ll be nicely surprised by such cost efficient, user friendly and reliable service.

There are comparison made between live agent and speech-recognition based backup receptionist. Check it out here and see if you can be convinced.

In short, in today’s competitive environment, you must find a suitable way to enhance your communication standards. Set up the best medical answering service is a must to stay ahead of the competition.

My Experiments with Online Scheduler

November 4th, 2009

I am a health care provider and know what difficulties we, the doctors, face running our medical clinics! The things may sound easier before they come right in front of you! This is the truth and will remain unless you upgrade your entire setup i.e. automating the office. The automation comes in many ways but one of the most important among all is office automation using online scheduler that helps tackling patients’ flow.

I was invited by my doctor friend who had just installed virtual receptionist i.e. a system that works on a multiple tasks like automated patient reminding, answering patients’ calls and fixing online appointments. I was bit surprised when he said that this is possible and you do not need to pay anything for installing as the installation for online scheduler cum patient reminder service is absolutely free. Furthermore, this 24/7 medical office automated assistant is designed to be HIPPA compliant that come with strict security and privacy protections.

I understood that appointment reminder cum answering system comes with a lot of benefits that is much required for a smooth medical management. Right from appointment reminder to making medical follow up calls to the patients after doctor’s appointment and fixing up appointments online to answering patients’ calls; everything is possible by installing medical software that works as virtual medical assistant.

Unlike human medical assistant, sitting as front office executive, the online scheduler system does not keep your potential customers busy on the call whenever they dial the health care center. The best benefit among all for automated patient reminder service is it works round the clock without any interruption and hence, the customers can contact the health center anytime they want. In this way, the clinic or the center is accessible all the day and this, in turn, may increase the sales and revenue. The good thing is even during after-hours; answering machine takes care of all the calls come.

In this world of cutthroat competition, when the growth is dependent on the availability, quality of service and hospitality, installing medical management software will certainly prove as a wise step.

Is it worth installing a 24/7 answering machine cum patient reminder system?

November 4th, 2009

In this era of electronic revolution, everything has gone computerized in order that makes the management information easier and better than ever before. Till a few years back, computers just managed to take place in accounts and sending/receiving information but today, with latest and hi-tech software system in hand, we can certainly manage things in more effective and efficient way.

24/7 answering machine is nothing but a system that picks up the calls and answers what is appropriate. Especially in the field of health care management, it has become a mandatory tool. The health care providers can simply install automated online scheduler that works as virtual receptionists and performs multiple tasks. However, many doctors and health experts feel being in dilemma that is it worth installing a 24/7 answering machine cum patient reminder system?

To understand this, let us look at some important points that make online medical management system a must have thing:-

  • Since the system is automated, the doctors do not have to depend on human medical assistance. There are no excuses about the apathies as before.
  • The health care center is accessible even during off-hours (that is after the office timings)
  • It is a 24/7 online medical assistant and hence, more reliable than the humans
  • The customers never get a busy call and are answered instantly
  • Online appointment scheduler comes with foreign language settings for a better communication with foreign patients
  • Medical clinic management is smooth and free from hurries and worries, doctors can simply install and take rest
  • The system can synchronize appointment information directly on Google Calendar so it is accessible on handheld devices such as iPhone, BlackBerry and SmartPhone.

Automated online patient scheduler can also remind patients about their forthcoming appointments and visits to the clinic. The best part about automated answering system is the doctor can feed the answers as per his or her requirements. The answers can be played or tailored according to the wish. Also, doctors can feed their specialization and manually manage the system as per their expertise.

Turning office automated using online answering and online patient reminding service is certainly worth for a better service and growth. In a long-run, doctors can cut the cost of recruiting numbers of virtual receptionists as the system itself can perform multiple tasks.

Online Scheduler that can function as your virtual receptionist

November 3rd, 2009

If you have a clinic, you will need a good system for your medical appointment scheduling needs. One of THE BEST methods is to use an online scheduler. You will be able to get more value for your money when you choose an online scheduler that will do more than just schedule your medical appointments.

Here are some of the things you will get when you choose a good doctor appointment scheduler.

Round the clock receptionist

A good scheduler will function as your virtual receptionist all the time. With 24/7 patient scheduling, you will never miss an appointment due to the absence of your receptionist.

When your scheduler takes the role of a virtual medical receptionist, she will be able to use a very pleasant natural voice that will never sound tired. She will help your patients to set up their own appointments easily. Of course, setting appointments is the basic task of any online scheduler, but a good one will take the service a notch higher.

Reminder service

Instead of having separate appointment scheduling and patient reminder facilities, you just need a good medical appointment scheduler to take care of both functions. The scheduler will be able to use its sweet voice in a number of languages to give a more personal touch to your patients.

IF you can get such a multi-talented receptionist, you will certainly have to pay for the services through your nose. An online scheduler, on the other hand, is relatively more cost effective.

An answering system

A good medical appointment Scheduler will also double up as a telephone answering system, ensuring that you never miss a call. Such reliability will build more customer confidence, which will translate to more revenue.

Text messaging system

A good online scheduler will have the ability to integrate the text messaging feature in order to make your life even easier. This is due to the fact that you will be able to access your medical appointment records wherever you are as long as you have a simple cellphone.

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