Archive for August, 2010

Embrace Technology by Using An Online Doctor Appointment Scheduling System

August 23rd, 2010

If you are still running your medical office the medieval way, in other words, doing things manually; you may need some reminding that the year is now 2010. It is about time that you embrace technology to manage your medical office run more efficiently! If you are still on the fence about making that leap to the 21st century, understand that when you move to an automated system; it will definitely affect your bottom line positively — among other things. One such technology that has been used by thousands of those in the health-care industry is the online doctor appointment scheduling system.

The online doctor appointment scheduling system has all it takes to transform your good medical management into a flawless one. Basically, the system will allow patients to make their appointments at a time they feel most convenient. Your patients can log on to the appointment scheduling system easily and choose a time that they are free. Since everything is done automatically, you will not have to deal with errors and mistakes usually associated with manual management. There won’t be any overlapping of appointments, so both patients and doctors will truly benefit from the system.

The online appointment scheduling system can also be used as a medical answering service. This is especially useful if your medical office is bombarded with patients. Instead of burdening your medical staff to answer phone calls — when they should be focusing more on giving care to the patients — you can let the system answers every phone call with no hassle. What’s even better, the system can take more than one call at a time. So your patients will never experience any busy tone ever again while calling your medical office. The system can communicate in multiple languages, which include French, Chinese and English — the latter is the default language setting.

Another useful feature that the online scheduling system has is the patient reminding feature. This is very useful to cut down patient no-shows, because patients will be automatically reminded by the system about their appointments. They can choose to be contacted through different means at a time they feel most convenient.

To conclude, it is up to you to whether or not you want to embrace technology so that you don’t get left behind by your competitors. But we believe that you will make the right decision and choose to embrace it.

Add Customizable Forms to Your Online Scheduler

August 18th, 2010

When you are looking for the best  online appointment scheduling program for your medical practice, there are a number of important things you will need to consider. Your appointment scheduling software should be convenient to your patients, staff, and yourself. One of the ways through which you can achieve this is to use an online scheduler that gives you plenty of room in customizing it to suit your individual circumstances.

There are different types of customizations that you should be in a position to carry out. For instance, your medical appointment scheduling software should let you define the names, duration, time of service of your various types of appointments so that the patients will clearly know which type they need to book.

Wait, since US and Canadian doctors are using so many type of forms to collect information from their patients, what about we customize those forms and let patients fill the form BEFORE the appointment time?

GREAT! Another important feature that your self-service patient appointment scheduling program should give you is the ability to customize a form with questions that are relevant to each type of appointment you have. The patients who are booking their appointments via the service will get a form that asks them particular questions related to the appointments they are making. They will simply fill in the details that you need.

Using such a form during appointment scheduling has several benefits.

Since you will customize the questions depending on the type of appointment, you will be able to collect info on target questions. Say good bye to standard paper form. You collect your info efficiently, accurately and electronically.

When patients fill out the required form prior to appointment time,  you save time on appointment preparation and will be able to serve them better during appointment.

Looking for a online scheduler that allows you to add customized appointment forms for each type of appointment. Such a feature improves your business efficiency and patient service and will be a valuable add-on to have.

The Advantages of Using An Online Patient Appointment Scheduling System

August 16th, 2010

Though you feel that you are already running your medical office efficiently, you do know that there’s always room for improvement? One way to make it run even more efficiently and effectively is to make your medical office automated. Not to say that you will be hiring robots or the likes, but simply get a system that can replace some of the manual processes usually involved in running the office. You shouldn’t shy away from technology, especially one that can increase your bottom line. One of the best systems that you can use to achieve that goal is the online patient appointment scheduling system.

The online patient appointment scheduling system has been recommended by doctors and medical offices around the country due to its reliability and dependability. When you have the system in place, it can schedule your patients’ appointments accurately. Meaning, there won’t be one slot occupied by two patients. The best thing about the system is that it can run unsupervised and with no human interference at all. Thus, reducing the risk of human errors. Patients can easily log in to the system and book the time slot they feel convenient the most. Easy, simple and efficient — both to your medical office and your patients.

Wait, there’s more! Using the advanced feature, the system will automatically synchronize the data with your online calendar, such as Google Calendar. Both doctors and patients will be able to view the data using smartphones, such as the iPhone and Blackberry. If somehow the doctor need to make some changes to the appointment, he can do so just by logging into the website. The changes made will also be informed directly to the patient.

If your medical office has been plagued by a large amount of patient no-shows,  you’d be glad to know that the system also has a feature that will remind the patients about their appointments. No more burdening your medical staff to do mundane works of manually calling the patients one by one to remind them of their appointments, the patient reminder system will do it automatically. Best of all, your patients can select how they would like to be reminded — either through text and e-mail messages or phone calls.

All in all, getting the online patient appointment scheduling system will not only make your medical office run more effectively, but it will also improve your bottom line — as you can reduce patient no-shows significantly.

Manage Your Medical Office Better with Virtual Receptionist

August 7th, 2010

Though it seems you have made the perfect set up for your medical office, there is one detail that you might have missed. When you hire a medical receptionist, no matter how skilled and competent that person is, that receptionist is still bound by the fact that humans can’t perform too many tasks all at once.  As human beings, they are also flawed by the fact that their personal problems might interfere with their professional lives.

Just imagine this scenario; in the morning, your medical receptionist might appear cheerful and answer patients politely. But as patients pouring in, little by little the receptionist will start to lose temper and will not handle incoming patients professionally.  Remember, your medical receptionist is the front line of your business. They are the first thing that patients get in contact with. Leaving a good first impression from the get go is imperative to the success of your medical office.

If you want a system that will not get affected with personal problems, call in sick, or get overwhelmed easily due to the heavy work load; getting a virtual medical receptionist is the perfect solution. A virtual medical receptionist can run your medical office unattended and unsupervised for 24/7– day and night. While other medical offices may run only on normal operating hours, you can still serve your patients even when the sun has gone down.

With the virtual medical receptionist, your patients can make, change or cancel appointments through a simple phone call. The system will then automatically update the list on the fly. This will increase the satisfaction level of your patients, since no longer will they have to wait on the phone indefinitely while your medical staff is doing other tasks or writing the information down.

When you install a virtual medical receptionist, one of the most useful features is the appointment reminder service. What this does is, the system can automatically call or send text messages and e-mails to the patients to remind them about their appointments. The patients can choose how they would like to be reminded from the three options above. This is more efficient and effective than to let your medical staff do it manually.

Getting a virtual medical receptionist will ensure a smooth medical management; one that can support the growth of your business.

Make The Most of Your Automated Appointment Reminder With These Tips

August 1st, 2010

In the hope of increasing the productivity level of your medical office staff and improving the quality of service, you have decided to use an automated appointment reminder. This is an important step that can lead to the success of your medical practice in getting new patients, while maintaining existing ones by making them feel satisfied. To get the most benefit of the reminder system, there are some things that you should be paying attention to as well. These are tips you can use on how to best utilize the automated appointment reminder.

When you first installed the appointment reminder system, it is essential for you to sit down with your staff and explain thoroughly how the system works. It is an important part of setting the right expectations – both for you and your staff. You must explain how the automated appointment reminder will work for the benefit of the office – as well for the benefit of all staff members. Tell them how the system can reduce unnecessary loads that the staff usually encounters. Inform them that the system can make your staff focus more on their main tasks –to care for the patients and providing only the best level of service.

However, you should also stress that the system is not meant to takeover all your operation and that it merely acts as a great supporting device. Hence, your staff will still need to work hard and not feel easily content – knowing that there’s a system that can back them up.

Having a great appointment reminder system will only work if your patients are happy with it. Some reminder service such as mobile text message reminder, email reminder, maybe not easily set up compare to phone reminder which requires nothing to be done by patients.

Some may not be too tech savvy to understand the instructions given out by the system. You can overcome this possible problem by providing signs and handouts to the patients explaining how the system works. They will appreciate the effort that your medical office is giving and will learn to use the system for their convenience.

To run a successful medical office, asking for feedback from your patients should always be on your list. If you use the right system, you can be sure that you will receive good feedback. Nevertheless, it is always good to make your patients feel that you value their opinions and are willing to implement their suggestions.