Archive for February, 2011

Medical Appointment Scheduling Software – Benefit From The Advantages

February 26th, 2011

In a medical practice there is little room for appointment scheduling errors: Errors give way to confusion and confusion leads to chaos. Unfortunately and somewhat inevitably there are times when front desk staff are pushed to the limit and errors can and do occur – After all they are only human! Hence, we arrive at one of the primary advantages of employing (deploying) medical appointment scheduling software. Not only is the possibility of error reduced significantly; by relieving front desk staff of patient appointment scheduling tasks they will be more focused and have much more time to deal with patients.

Improved Medical Practice Management

Appointment scheduling software can deal with many aspects of patient scheduling: Taking calls – Online scheduling – And automated reminder calls being primary features for web based systems. Invariably, freeing up your staff will mean higher levels of efficiency with regards to overall medical practice management: Leading to improved patient care and satisfaction. In addition, automated patient appointment reminder calls ensure those calls are made and so reduce the percentage of no-shows – All too often reminder calls are omitted solely because staff do not have the time.

24/7 Appointment Scheduling

These systems can be utilised twenty-four hours a day which means patients are able to make their appointment at a time which is convenient to them. In addition, they are courteous and quick to respond regardless of the hour! More advance medical appointment scheduling software is multi-lingual and can be customised to suit the individual practitioner and patients needs – Another clear advantage.

Testing The Water

Web based medical scheduling systems do not need any special on-site requirements. They are virtually effortless to set up and use. Nevertheless, system features  vary therefore it is a good idea to try out any software before making any commitment; to ensure it is entirely appropriate for your specific needs – Testing the water has its advantages and can save you time and money  in the long term. The latest Medical Appointment Scheduling Software is powerful and flexible: A long way off the mechanical fizz of yester-years.

Patient appointment scheduling software can save time and increase productivity; which in turn can boost revenue – Hence some of the largest health organisations in the US are utilising automated scheduling systems. However, appointment scheduling software is cost effective even for the sole medical practitioner as well as the major organisations – Costs being relative to the demand in most instances.

Realize The Potential of An Online Patient Appointment Scheduler

February 21st, 2011

If you are considering automating your patient appointment scheduling processes and have been doing the research you are probably aware of the primary functions these systems can provide already – Most obviously, they allow patients to schedule an appointment and a few can carry out patient appointment reminder calls at a scheduled time. Both of these tasks are primary concerns for most although in a busy office reminder calls are not made on time every time – Not because of neglect but because front desk staff simply do not have the time to make the calls.

Realizing Potential

An automated appointment scheduler ensures reminder calls are made and take the pressure of the front desk – Giving staff time to deal with more pressing and demanding matters. These systems have proven to be efficient and cost-effective for sole medical practitioners as well as major medical centers and can notably reduce the percentage of no-shows: However, an automated appointment scheduler has far more potential with regards to lightening the load such as:

  • Prepaid Appointments
  • Customizable Forms
  • Google Calendar Synchronization
  • Multi Lingual

Keeping The Balance

Prepaid appointments avoid incurring losses should a patient not show up for their appointment. This feature can save a medical practice money: However, some practitioners are wary of utilizing it for a variety of reasons. Even so, regardless they do avoid losses being incurred and if you have ensured that patients receive reminder calls for their appointment it is surely a balanced resolution. This feature is by no means obligatory but for those who have chosen to utilize it, it has proven to be efficient and cost-effective.

Get Synchronized

Advanced online scheduling systems can be synchronized with Google’s online calendar. For medical practitioners who spend a lot of time on the move working from different locations this feature can make life so much easier. The patient appointment schedule can be accessed via a Google Calendar account with one of the latest SmartPhones such as the iPhone or Blackberry.

Multi Lingual

We live in a cosmopolitan society: Nevertheless, only a minority speak more than their mother tongue fluently. Advanced patient appointment scheduling systems can ‘speak’ several languages which can be a welcome bonus for patients: Being able to communicate in their mother tongue at a time when they may well be under stress and/or unwell and in need to urgent attention – an emergency for instance. Indeed, there is much more to automated scheduling than just making an appointment!

The Ideal 24/7 Receptionist – No, You’re Not Dreaming

February 14th, 2011

You may already have the medical front desk staff of your dreams – And that would be? For the most….Mistake free 100% of the time: Incapable of ever needing an off day due to illness etc and more etc: Available 24/7 without the need for refreshment or respite: In addition to low cost and low maintenance – But the chances are you do not: That is, not unless you have an automated appointment scheduling system. Automated schedulers can fulfill all these dream requirements, giving you the 24/7 receptionist your medical practice needs – If it is going to offer the best levels of customer service and patient care.

Filling The Gap

Medical Practice staff turnover is above average – Patients waiting, the phone ringing, appointment scheduling to be done, reminders to be sent and bills to be invoiced. It is a tough environment, particularly in a busy office. Taking on more staff to help fill the gap during busy periods can be expensive: Beyond budget therefore not an option. Automated appointment scheduling systems can fill that gap. They can deal with patient appointment scheduling and reminder calls efficiently, professionally and extremely cost effectively. And by freeing your front desk staff from these essential although time consuming chores they have time to deal with more demanding tasks and issues.

Everything You Need

While there are some tasks that are best left to human beings the simple fact is that some things are better dealt with by machines. Automated systems can deal with several incoming calls at once: Nobody is left hanging on the end of a line – Patients can make an appointment, reschedule as well as cancel an up and coming doctor appointment using the automated system. They also allow them to do this 24/7. Patient appointment reminders can reduce no-shows but sending out cards and making calls is time consuming for staff. Automated patient appointment systems can make automated patient appointment reminders in a fraction of the time as well as in several languages. Web based appointment systems can also send emails as well as SMS text messages to patients at a scheduled time. Automated patient scheduling systems are the cost effective solution for today’s modern medical practice.

Automated Appointment Scheduling – Meeting Demand

February 6th, 2011

Unquestionably we are living in an automated world. Today consumers are able to gain access to an array of utilities, products and services electronically: From banking to shopping, to confirming travel arrangements – It can and is done online and/or electronically 24/7. However, communicating with a medical practice – Booking a doctor appointment online – is something only a minority are able to actually carry out: Despite the fact there is evidence to confirm this is a service many would welcome.

A Welcome Adage

Web based appointment scheduling is low cost, reliable and efficient. Studies have indicated less than 7% of medical practices routinely email communications to their patients. They have also indicated that up to 70% of those who are unable to communicate with their doctor via email would welcome the ability to do so – Altogether, sufficient indication to suggest that patients would not be adverse to making a doctor appointment online: It would also suggest that emailing patient appointment reminders would be a plausible form of communication.

Be Competitive

The demand of the consumer and so patients is on the rise. As demand grows it is likely if not inevitable that so will the competition. Accommodating the needs and indeed the demands of patients by providing the services their patients want will place any medical practice in a competitive position. Web based, automated appointment scheduling and reminders can provide those services without the need to employ more office staff or assign the time of a medical practitioner to carry out the task. Fast, efficient and low cost web based systems can deal with patient appointments and reminders in a fraction of the time: Plus, they are available 24/7. Reminder calls can be made via email and SMS: Automated reminder calls can also be made at a scheduled time on time every time regardless of how busy the practice is.

Less Is More

With less calls to the front desk there are less interruptions which means patients attending your medical practice can be dealt with more effectively and efficiently without irritating distractions. Patients can make an appointment 24/7 and receive reminders in a way that suits their lifestyle. Meeting demand can not only help doctors maintain good relations and so retain their existing patients: Providing good services can also go a long way to attracting new ones: Therefore ensuring that your medical practice remains at least inline if not one step ahead of the competition.