Lisa West March 26th, 2011
Regardless of whether your practice is individual (as in sole practitioner) or is a large establishment with several doctors and perhaps even specialist: No shows, cancellations and rescheduling can be a medical practice management nightmare. There are resources available such as Google Calendar for Doctors available which can help smooth things along but ultimately if you do not have a fully comprehensive patient appointment scheduling methodology things can quite literally, ‘go off the rails’.
Patient Reminder Calls
In a busy medical practice things can get forgotten. Both patients and staff can lose track – Particularly in a specialist clinic where patients might need to schedule their doctor appointment many months in advance. Sending out patient appointment reminders by post is an option although time consuming and so relatively costly. The stats tend to suggest that calling is the most proficient way to handle this task. However, staff do not always have the time to make reminder calls. Hence, automated appointment scheduling is definitely making notable headway within the health industry – Indeed, automated appointment scheduling is being utilised by some of the biggest health associations in the US and Canada today.
Effective and Progressive Solutions
Email patient appointment reminders and even text messaging is progressing within the health industry. Even so, calling the patient remains one of the most effective tools with regards to combating no-shows. Nevertheless in a modern world the modern client appreciates adaptability and modern conveniences therefore it helps to provide options. Some medical practitioners feel that patient reminder calls encourage patients to cancel and reschedule. However, the stats do not suggest nor support this theory as they support the notion, patient appointment reminder calls can reduce no-shows and so can improve revenues. In addition, even if your patient does re-schedule better to know that not.
On The Ball
Automated appointment scheduling frees up staff: Giving them more time to actually deal with patients on the front desk. They can help to avoid all the scheduling problems which can and do arise, in particular with regards to no-shows and re-scheduling. Automated systems can help reduce your appointment scheduling nightmares keeping your medical practice on time and on the ball.
Lisa West March 19th, 2011
Demand and supply: Regardless of your business sector without both the road ahead can be bleak indeed. Today people demand higher levels of service than ever before: And they want those services supplied as the most economical price possible. Office automation allows businesses to make this a reality and so remain competitive within an ever increasingly competitive environment. Within the medical and health sectors providing at least adequate levels of patient care is essential and there is little room for error: If any. However, when the front desk is suffering ‘overload’ errors can occur – They are only human!
Automated appointment scheduling can free up key staff giving them more time to deal with patients. In addition, regardless of how busy the front desk becomes patient appointment scheduling errors will be neatly and cost-effectively eliminated from the equation. More and more medical practitioners are utilising automated patient appointment services. Why? Because they can be utilised 24/7, are always having a ‘good day’ and are low cost in comparison to their human counterparts. Indeed these systems – office automation on the whole – has evolved to meet the changing demands of business. Enabling medical practitioners to provide more for less: Cutting costs without cutting services.
Patient Appointment Reminder Calls
Many appointment scheduling systems can also deal with patient appointment reminder calls. Patient appointment reminder calls will invariably reduce no-show averages. Even so, in a busy office they can be overlooked – And even when they are not overlooked it is a laborious task. An automated system can usually make scheduled patient appointment reminder calls in a fraction of the time it would take your front desk staff.
Ready When You Are
These systems can be utilised to cover staff during busy ‘peak’ periods or they can be deployed 24/7. Effectively, there is no need for a patient to be hanging on the end of the phone or left unanswered ever again. They can handle incoming calls during, deal with scheduling as well as reminder calls, 24hrs a day everyday. There are many options available to medical practitioners throughout the US and Canada – And many are opting for automated scheduling services to provide a solution which can meet modern demands and of course expectations.
While the advantages of these systems are clear the scope and features of the systems available will vary. Rushing ahead and committing to long term contracts WITHOUT being sure the system is suitable for your practice could invite a heap of new problems your way later on. Try out software: Ask questions: Access exactly what it is your medical practice needs to keep patients happy. Then you have the right answers as well as the right answering system.
Lisa West March 9th, 2011
Many medical practitioners (not just doctors) find utilizing a doctor appointment scheduling system to deal with patient scheduling and reminders can be a financially advantageous decision: As well as a liberating one. While 24/7 patient scheduling systems have already been taken on by some of the largest medical establishments in the US more and more small businesses and sole practitioners are also realizing the benefits.
A 24/7 doctor appointment scheduling systems can make way for expansion: Staff are freed from the mandatory albeit time consuming (and relatively costly) task of dealing with patient appointments and reminder calls; which means they are able to cater to more patients at the front desk. If your front desk is currently experiencing overload then a doctor appointment scheduling service will ease the flow and invariably help to improve overall medical office management.
Multiple Choice – It’s A Good Thing!
While providing automated 24/7 doctor appointment scheduling has certainly proven to be financially advantageous for many medical practitioners and establishments there are many levels of service and systems available – Some are web-based and some are not: Some will be able to forward emergency calls, make reminder calls, deal with new patients and some will not. So, with that in mind it is sensible to ask what are the most important features? After all, why pay for services you do not need, or are not relevant to your Practice. Importance is always relevant to the individual – Hence it is really down to which features are most appropriate and most needed for your Medical Practice: Indeed, 24/7 appointment scheduling and emergency answering services are not necessary for every medical practitioner – Albeit it is advantageous for most as well as their patients.
Perfect? Perfect For You Is What Counts
The features you choose are one thing, the company is another. Regardless of reviews as we say, one man’s meat is another mans poison which means just because that system was ‘perfect’ for ‘JR’s Holistic Practice in Texas it does not necessarily follow it will be ‘perfect’ for you. Splashing out the budget on a fancy system you don’t know is not the best foot forward for most. Get to know what is on offer and try some of the software out. Most reputable providers will let you try their systems before making a commitment…and that usually the most realistic and so ‘perfect’ solution.