Lisa West June 25th, 2011
Doctor Appointment Scheduling Software and Systems – Saving Valuable Time
Undoubtedly keeping accurate records of each and every doctor appointment is 100% necessary: Even for sole practitioners. What is also without doubt is that doing just that consumes either the practitioner’s valuable time or the time of his staff: This can be particularly true with large medical practices and specialist clinics, as well as for practitioners who attend patients at several different locations.
In a modern world efficiency is a necessity: In fact it is a demand. Today the health industry has never been so competitive which means mistakes can cost dearly. This is because patients are effectively customers and like any business if you do not provide the services, as well as customer service and care they expect they will go elsewhere. The days of the diary and spreadsheet are numbered: Slow and outdated. Today patient appointment scheduling software and systems are making life easier for staff and patients in some of the largest medical establishments in the world: And they can do it for you and your medical practice too.
Improving Patient Care
Muddled patient appointment scheduling due to overstressed staff making mistakes and/or poor medical practice management will generally leave patients fuming at the ears – Because nobody (but nobody) likes waiting around. Web based doctor appointment scheduling software ensures your patients are never left hanging on the end of a telephone or hanging around for an unacceptable amount of time in the waiting room: Thus ensuring that excellent customer service is provided from the second they make their doctor appointment.
Providing 24/7 Service and Care
Automated appointment scheduling software can be used to take patient appointment calls 24/7: More advanced systems can also deal with emergency calls. In addition advanced web based doctor appointment scheduling systems can be accessed by patients online to schedule, reschedule and even cancel their doctor appointment. Not only do your patients benefit from being able to schedule a doctor appointment 24/7 off and online, the fact that they can will invariably free up front desk staff: Giving them more time to deal with more urgent and demanding tasks.
In this way patient care can be enhanced cost-effectively. Automated systems can also deal with reminder calls, which saves more time and (more often than not) more money – In addition, web based doctor appointment scheduling systems effectively manage themselves with little manual input and no maintenance. No wonder the world is getting automated….
Lisa West June 25th, 2011
Conclusively, patients who make a doctor appointment for a certain time only to find themselves still in the waiting room an hour later are going to be more than a little tetchy. In fact they may even find themselves staring at the front desk staff wondering which one of them is responsible for making a mess of the appointment scheduling: And if that person is entirely a grips with all of their faculties. Harsh words – But keeping ailing people waiting can have that effect. One only has to take a look at the statistics for assaults in the emergency room to realise that.
The real question is whose fault is it actually? Or indeed is it anyone’s ‘fault’? Medical practitioners who are well aware their front desk staff are pushed beyond reasonable limits and do nothing about it? Or at least, do not TRY to do something about it. Perhaps, after all, people are only human. Then again, even a computer and software have their limits: If you overload any system it will invariably crash. Therefore, even if there is an automated appointment scheduling system in place: If the software and hardware are not up to the job (or have become outdated) the problem will not be resolved.
Powerful web-based doctor appointment scheduling systems provide a good solution. They do not need in-house specialist hardware to be installed which might have to be changed as a medical practice expands: Which can be expensive. Many of the most advanced systems and companies offer different packages which can be upgraded as the demand rises – Without the need to change expensive equipment. It is simply a matter of upgrading in the same way you would any communication contract: Akin to a mobile phone for example.
Web based appointment scheduling can take the pressure off the front desk allowing them to concentrate on patients. They also provide a 24/7 appointment scheduling facility which helps patients as much as it does front desk staff. Patients have more options which can help to ‘ease out’ the rush hour: Which of course (and again) helps the front desk staff. In addition this gives people the freedom they need in a modern world which no longer evolves around 9-5: Perfect for night shift workers and those working long hours. With the advanced web based systems available today at cost-effective prices there no real excuse NOT to take action: And by doing so you will be taking responsibility in a positive way: So take it…
Lisa West June 5th, 2011
Efficient medical practice management demands a good admin team as well as (usually) some select pieces of electronic equipment: That can be pricey. Nevertheless, ask any medical practitioner about the cost of no-shows and they will probably start beating their head again the accounts book: Regardless of whether they are a family doctor, specialist, dentist or otherwise – The fact is no-shows are costing the medical health sector millions every year.
Much to Gain
Medical appointment scheduling software is taking the health sector by storm: Some of the largest establishments in the US and Canada now utilize automated appointment scheduling systems. This is because automated systems are extremely efficient and can be deal with patient appointments 24/7. This effectively takes the pressure off the front desk allowing staff to get on with more important tasks such as dealing with patients and of course billing: As well as the whole soiree of other administration responsibilities they need to carry out in order to ensure efficient medical practice management is achieved. As a consequence reliability is enhanced, costs stabilized and so profits improved.
But Could It Be Better?
Even so, those no-show calls have a nasty habit of being overlooked: Simply because staff do not have the time to make them – regardless of the fact the statistics invariably prove that patient appointment reminder calls DO lower the percentage of no-shows. This is why it is so important to ensure that if you do take on an automated medical appointment scheduling system it DOES have the capacity to make those calls. If it does not your medical practice is still not running at optimum efficiency. Which means things could definitely be better with regards to profit.
As the old saying goes time is money and it has never been so essential to make sure that your medical practice is making the most of its time and so the most of its potential profit. It is a competitive world where inefficiency is neither tolerated by patients nor profit and can be the difference between success and failure of any business: And today even the health sector is a business so it has to be treated as such…like it or not!
So if you already have appointment scheduling software which is not capable of making patient reminder calls maybe its time for a change. If you are looking around for software then it is best to start with the most efficient system available – And that IS a system which can make those calls.