Lisa West March 31st, 2012
An online appointment scheduler approved by HIPAA can take the level of customer service your medical practice provides to a new level: Indeed, there are many advantages. Providing self-service patient appointment scheduling is convenient for patients and can help to reduce the amount of calls dealt with by the front-desk. This means staff can have more time to deal with more demanding tasks. The smooth running of a medical practice relies upon a myriad of activities. However, appointment scheduling is one of the most crucial.
Open the Doors of Communication
Today office automation is providing extended support to medical practitioners, their staff and their patients: And it is doing it cost-effectively. An online appointment scheduler can provide a 24/7 call center within your practice as well as provide 24/7 self-service patient appointment scheduling online. Advanced online doctor appointment scheduling systems can deal with scheduling tasks for multiple doctors and locations. Doctors, staff and patients can enter the system from any internet connection – A great asset for medical practitioners frequently on the move.
Automated appointment scheduling can also relieve staff of routine scheduling tasks such as patient reminder calls. While reminder calls have proven to reduce no-shows consistently, they do eat up staff´s time: Time they do not always have, which means those calls do not get made. An online appointment scheduler can make those calls on schedule, every time. Some more advanced systems can also send email and sms text reminders. Ensuring patient appointment reminder calls are made can significantly reduce no-show averages. In this way, automated appointment scheduling can be a highly cost-effective way to deal with them.
Another way to reduce no-shows is to introduce a pre-paid patient appointment scheduling service. Not all the online schedulers are able to provide this feature. However, if your medical practice is losing revenue due to high no-show averages, you may want to ensure the system you choose has this feature – A cost-effective way to boost revenue.
An automated online appointment scheduler can actually help to improve business by improving standards of customer care. Satisfied patients are the best publicity your medical practice could possibly have. An automated system can deal with many tasks simultaneously – Patients do not have to suffer the frustration of waiting for their call to be answered: An automated system can deal with emergency calls 24/7 as well as routine appointment scheduling. Online doctor appointment scheduling is reliable, highly efficient and cost-effective as well as maintenance free – A smart way to improve business….