Archive for May, 2012

Online Appointment Scheduler – Meeting the Needs of Doctors & Patients

May 20th, 2012

An online appointment scheduler can streamline workflows enabling your staff to provide a more efficient service to patients. Patient appointment scheduling is an essential task. However, it is a task that can be swiftly and accurately dealt with using an automated online system. Unlike in-house software an online scheduler can be accessed by staff, doctors and patients from any internet connection at anytime. Patients can go online and book a doctor appointment 24/7 with ease. This feature alone can help to free up the front desk, giving them more time to deal with other tasks and so help to improve overall medical practice management – Within an ever increasingly competitive environment the more stream-lined and efficient your services the better.

Meeting Individual Needs
Today, automated appointment scheduling systems are used by some of the largest health organizations in the world. They are capable of dealing with multiple calls, which means patients are not left hanging on the end of a telephone: There call can be dealt with 24/7 effectively as well as cost-effectively. An online appointment scheduler can also provide a cost-effective solution to sole practitioners and medical practices. Many advanced systems are scalable and can be customized to suit individual needs.

Reducing No-Shows
No-shows, over-booking and scheduling errors are costly. Automated appointment scheduling is extremely accurate and this advantage alone can help to make your medical practice more efficient. Reminder calls have proven to reduce no-shows. However, staff do not always have the time to make them. Many of the automated scheduling systems available today can deal with reminder calls: Ensuring they are made on-time every time. Some are also able to send reminders for an up-and-coming patient appointment via email as well as SMS text – In a modern world, a clear advantage.

Improving Communications
Automated appointment scheduling can help to improve doctor-patient and staff communications: They can also help to actually save time. An automated scheduler can deal with appointments for several practitioners working in various locations. It works in real time and because it can be accessed from any internet connection, doctors, patients and staff are always up-to-date and in touch: Thus helping to improve communications.

An automated appointment scheduler can notably improve patient management and workflows: Making them a cost-effective solution. With improved workflows the pressure on the front desk can be lessened: And happier staff make for happier patients. Unquestionably, automated scheduling can help your staff to meet the needs of patients more efficiently and so cost-effectively. Indeed, the days of pen and paper scheduling are decidedly numbered!

How To Reduce No-Shows? There is a Way

May 20th, 2012

No-shows cost: That´s an undeniable fact. While Doctors rarely regard themselves as paid an hourly wage, the fact is that a Doctors schedule dictates that Doctors revenues. Each scheduling opportunity missed, is revenue lost – The point being most crucially of all, that lost revenue cannot be recuperated, as time cannot be recuperated. Some medical practitioners resort to overbooking to counteract no-shows. However, what this saves them in revenue can cost them dearly in reputation. When everyone turns up the waiting room can become a chaotic place bursting with annoyed patients who´ve been left waiting longer than is generally “acceptable”.

Patient Reminder Calls
Patient appointment scheduling software can help you track those patients who are repeatedly missing appointments. Patient appointment reminder calls have proven to help reduce no-shows. Even so, some medical practices are not consistent with regards to making them. This can be for a number of reasons. Often, one person is not responsible for the task of patient appointment scheduling. This can result in miscommunication: One member of staff thinks the other has made them and visa-versa for example (this can be particularly true in a busy practice). Patient appointment scheduling (automated scheduling) can ensure patient reminder calls are made on schedule, without fail. More advanced online scheduling systems can also send reminders via SMS text as well as email. Dealing with reminder calls in this way can help to reduce no-shows cost effectively.

Information is All
Advanced appointment scheduling software can provide the data needed to pinpoint any patterns that might be occurring: Certain days of the week, appointment times; even tracking no-shows for specific medical physicians is possible. Automated reminder calls can help to reduce no-shows and because the system can collect relevant data appointment scheduling software is able to reveal correlations between certain demographics and no-shows – As they say, “information is all”.

Automated patient appointment scheduling can help to reduce the pressure on the front desk. Releasing them from this routine task gives them more time to deal with patients needs and more demanding tasks. Streamlining workflows in this way can make your medical practice more productive than ever. Reducing no-shows can help to raise revenues and reduce waiting times.

Many Advantages
Automated appointment scheduling offers up a world of benefits to staff, doctors and patients. Systems can often be customized to suit the specific needs – Particularly useful for medical practitioners who work in several locations as well as medical practices with several specialist clinics available. Even so, one of the greatest advantages of all is its ability to help reduce no-shows.

Patient Appointment Scheduling Software – Taking It to Another Level…

May 12th, 2012

Patient appointment scheduling software can provide many benefits to sole practitioners, clinics and counseling centers as well as larger healthcare organizations: Indeed, it has proven to be a cost-effective as well as secure appointment scheduling tool for doctors, opticians, physiotherapists and public health clinics across the US. The main advantages of automated appointment scheduling are, it is extremely accurate. Missed appointments, over-booking and other such conflicts usually caused by human error and/or miscommunication can be dramatically reduced: And in this way, help doctors stay organized and so on time.

Customization = Communication
Unquestionably, the improvement in communication appointment scheduling software can provide is highly advantageous. Nevertheless, one of the most advantageous features of using advanced software is customization – Software that can be customized is much more “patient friendly”: Particularly if multiple languages are available. Ensuring your patients understand all communications sent to them is essential. Being able to use specific terminology and select languages helps to reduce the possibility of miscommunication.

Streamline Workflows
Automated schedulers can make reminder calls routinely, which have proven to reduce no-shows. In a busy medical office staff do not always have the time to deal with calls. An automated system can provide the extra assistance needed to ensure your staff are able to provide a greater level of efficiency and so care. When staff are under pressure mistakes are made – And when it comes to dealing with the health of your patients, there is very little room for error: Indeed, mistakes can be costly. They can undermine the confidence of patients and affect overall medical practice management adversely. In this way, automated appointment scheduling can help to streamline workflows and so improve the level of patient care provided.

Summary
Pen and paper appointment scheduling is comparatively slower and far more prone to mistakes than scheduling software. Unlike your staff, it can work 24/7 and never needs a break. An automated scheduler can deal with multiple calls simultaneously as well as make reminder calls on time every time. By utilizing the features available automated patient appointment scheduling can help your staff become more efficient than ever. They will be able to focus upon more demanding and immediate tasks when necessary – And with the pressure off, they will also be able to provide the kind of friendly and courteous service your patients will appreciate. Indeed, with the help of a customizable patient appointment scheduling system you really can take “customer service” to another level.