ldowning October 28th, 2013
As the healthcare industry changes, doctors and medical practitioners have to stay on top of their game in regards to patient service and best practices. Not only do they have to stay abreast of all medical discoveries and process changes, but they have to constantly look at the way their practice treats its patients to make sure they are providing the best service. With more and more health practices popping up, potential patients have plenty of choices. Here are the top complaints people have about their doctor’s office.
My Doctor Thinks His Time is More Valuable Than Mine
This is the top complaint across the board. Whether patients are talking about their primary care physician or their dentist, nothing frustrates people more than showing up 15-30 minutes prior to their appointment only to wait an hour or more to be seen. Many large practices allot only 15 minutes for appointment, which should open the market up for smaller practices, but the ins and outs of running a practice limit a doctor’s time as well. That’s why a service like Angela can help you serve your patients. You and your staff spend less time on administrative duties so you can spend more time with your patients.
Patients complain about doctors who take a long time to call with test results, or practices who don’t have staff available after hours to schedule appointments. While Angela doesn’t deliver test results, she takes care of the scheduling so that the doctor can spend more time following up with patients.
Rude or Disconnected Staff
Unfortunately, human error can impact even the service your patients receive when they call your practice. Studies show that medical employees who have to spend time with scheduling, cancellations and no shows have less tolerance for patients who call with questions or patients who are physically in the office. Angela takes the scheduling, cancellation and no show pressure off your practice staff so that workers have more time, and hopefully more patience to deliver the service people really want.
ldowning October 4th, 2013
Running a medical practice can be time-consuming, frustrating, yet extremely rewarding. Knowing you are using your medical expertise to help people is really the goal most people have when they enter the medical field. Yet, many people get it wrong when it comes to running the business of a practice. Luckily, there are some tried-and -true tips that help you run your practice successfully so you can provide the best care available.
Understand the Difficult Details
As the American population ages, more and more patients participate in Medicare. Up until now, many medical practices have failed to master the ins and outs of Medicare reimbursement and filing because they had plenty of other business with insurance companies. Well, now that landscape is changing too, and with the Affordable Care Act and all the other things going on in the healthcare industry, it is vital that you understand what prevention care services are covered by Medicare and other insurance plans. It’s worth it to become an insurance expert, because that is the one area where patients are most in need of help in regards to understanding. An educated practice will retain clients simply because they can be a vital asset to a patient’s understanding, budget and piece of mind.
Make Time for Patients
As more people require healthcare for treatment as well as preventative care, it’s very hard to grow the bottom line and still spend considerable time during patient visits. Don’t make the mistake of scheduling patients too close together. There are tools (like Angela) that help your practice with scheduling and managing rescheduling requests, cancellations and no shows, so don’t let the fear of an open half hour window deprive your patients of the care they deserve. A doctor or medical professional who spends time listening to their patient, talking to them about their health and recommending treatment options is a person who gains faithful and loyal patients.
Make It Easy for Patients to Contact You
One of the top complaints about medical practices is that the communication is poor. Now, with tools like Angela, medical professionals can streamline their scheduling, rescheduling, confirmation and cancellations so that any time a patient calls they can accomplish what they need to. That, combined with the proper bedside manner and a great understanding of the scary red tape, will help you succeed in your medial practice.