Adapt Your Automated Online Appointment Scheduler To Your Needs

October 28th, 2008

A web based scheduler can help reduce the amount of time that medical staff members spend on the phone every day. Any doctors or dentist office, including chiropractors, psychologist, and psychiatrists, know how much time his or her receptionist may spend on the phone every day. Hours are spent scheduling appointments, answering questions, and changing appointment times. Choosing a HIPAA compliant web based scheduler will help to reduce the amount of time your medical staff spends on the phone that can be better served taking care of patients.

When looking for a quality web based scheduler, look for the following features:

  1. 24/7 online support -You may be out of the office on evenings or weekends, but your patients need to be able to contact you in the case of an emergency.
  2. SSL secured website – This means that all information is encrypted, enhancing website security and confidentiality.
  3. Daily database backup
  4. Automated e-mail of appointment reminder – An automated online appointment scheduler may be customized to automatically send appointment reminder e-mails or phone calls to patients
  5. Online doctor office appointment scheduler that may be managed from more than one practice account – Some online appointment schedulers may only be set up with one account. Choose an appointment scheduler that is capable of handling patient load and appointments for any number of physicians in a medical practice
  6. Self-service patient-Web communication capabilities to book appointments – Cut down on the time spent by medical receptionists answering phone calls, making appointments, only to turn around and cancel them later. Studies have shown that patients who make their own appointments tend to keep them more often than those who don’t.
  7. No-show and cancellation logs -Keep track not only of completed appointments, but trends in no-shows and cancellations. Tracking these logs will help medical providers enhance medical office practices and service to reduce wait times, cancellations, and no-shows.
  8. In addition, automated online appointment scheduler software should be able to adapt to specific needs in specific fields. For example:

  9. Automated online appointment scheduler software should include the capability to modify clinic emergency, call back, or voicemail numbers
  10. Online schedulers should also be able to offer after-hour call management for individual or shared medical and dental practices
  11. Online schedulers should also offer detailed telephone call logs that may be marked or monitored by physicians or dentist with special instructions for patients

When it comes to choosing the best appointment scheduling software or phone answering service technologies, make sure you are offered a choice. A quality online doctor appointment scheduler should be capable of replacing Windows-based appointment software. It should also enable functionality with Windows-based tools and offer HIPAA (Health Insurance Portability and Accountability Act) compliant confidentiality and security of information.

Whether you are a medical care provider, a chiropractor, psychologist, psychiatrist or medical staff or a patient, an automated online scheduler or 24/7 patient scheduling software program will make your job a lot easier.

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