Appointment Reminder for Your Practice

December 11th, 2008


The complexities of running a medical office can be daunting. Practices, particularly solo practitioners, are finding it harder and harder to cover their overhead expenses, pay staff and malpractice insurance while still maintaining a full focus on patient care. Changes in staff, disgruntled patients, and low insurance company reimbursements often leave physician friends of mine questioning why they went into the practice of medicine. But in the end, their love for patients and desire to provide quality care always outweighs the rest. They continue to juggle and provide care while managing the pressures of running a practice and smaller things albeit important don’t get done.

Key to managing never-ending workloads, patient call backs and demands that are squeezed in between fifteen minute appointments, is the ability to utilize innovative methods and resources that focus on cost effective practice improvements. It is important that any change in practice patterns or medical practice management have a high yield, big benefit and can be incorporated seamlessly.

One of the things that I have found that make a big difference is appointment reminder calls. These have tremendous benefits all around. A 2006 study that evaluated the effectiveness of patient reminder calls showed that the rate of no show appointments significantly reduced when patient reminder calls were instituted. How do “no show” appointments currently affect your practice? Or, better yet – how do you accommodate patients who come in on the wrong day or time for their appointment because they were guessing about when to come? Lastly, has your practice tried to perform reminder calls in the past but found that they were haphazardly done when other more pressing priorities arose? These scenarios can greatly impact projected cash flow or cause disruption in patient flow.

If you had trouble answering any of the questions or find that you are looking for more ways to increase your practice’s efficiency or productivity, you should consider investing in appointment reminder. Online appointment reminder service does not require maintnance and are cost effective and pay for themselves. They can free up front office staff so that duties that are more hands on can be focused on more intently. You’ll find that office staff are more productive and may welcome one less “task” to perform. They can focus for instance on things like more accurate claims submissions for proper reimbursement from insurance companies.

Additionally, patients really appreciate appointment reminder. Often they themselves are multitasking and juggling multiple doctors’ appointments for family members and can easily loose track of when their own appointment is scheduled. The connection with the patient and great first impression can then begin before they even walk in to the practice. This helps to ensure patient loyalty and a higher degree of patient satisfaction which can also decrease medical liability.

As you can see, so many things come into play when a appointment reminder is instituted. It is very simple, easy to maintain, requires little upkeep, and has a big payoff.

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