We sat down and figured the statistics of no shows were a lot higher than we thought. When patients were polled, they stated that they actually forgot that they had an appointment. The numbers were just astounding. The same no show patients, were polled again and they said they would really like to get a phone reminder.

After a month of having an automated telephone reminder system in place, we rechecked the numbers and were shocked to see the difference. Our no-show rate went drastically down. Reminder program has not only paid itself, but it is making money for us.

One of the other benefits of having the reminder program is, it frees up our front office receptionist to direct her attention to the patients standing in front of her desk, rather than being on the phone making those appointment reminder calls. This is very important, as our patients deserve more one on one attention and the system allows us to give that to your patients.

The system is set up to automatically dial the number assigned with each patient as the appointment is made. They receive a patient appointment reminder call two days before their appointment. These calls can also be made into a multilingual appointment reminder, as we do have patients that speak other languages than English. It allows us to be more patient friendly in all aspects of running a physicians office.

Our patients, as well as our staff are totally happy with this new system. The physicians in our practice have one less thing to worry about. Having the no-show percentage go down also allows the physicians to see more patients, which brings in more income for the practice. The physicians are totally thrilled with that.

The appointment reminder software was easy to have installed and works great. It’s one of the greatest things to have when we have someone off on vacation. The patients get calls for reminders without having to pull a staff member from their work and allows patients to receive the same level of care from all of the staff. A win – win situation!

Please consider the needs of your patients and staff and look into an automated appointment reminder system for your practice. It has made a significant difference in our practice making everyone happy and helps to keep the turn over down as well. When you keep your staff happy, they are more likely to want to keep their jobs and hang around much longer.

I’ve called lots of offices and talked to several of the front desk receptionist as well as the answering services attached to the offices. Believe me; I have called every office in my area looking for just the right one.

Well, I think I have found them. I called this one office and didn’t get a live person, but I did get an automated system that was so helpful. This virtual medical office receptionist actually made an appointment for me. The voice was so friendly and caring, I had the feeling the entire office would be the same way. I actually got a telephone reminder call from the 24/7 patient scheduling system.

I went to the doctor’s appointment and talked to the staff about the electronic system they had. They absolutely love it. One of the ladies in the front office says the 24/7 medical reception system is the best there is. It frees them up to do the hands on things that are needed when the patients come into the office. She said they do answer the phone when they are free, but when patient’s need care, that need comes first and the 24/7 backup receptionist is turned on the patients can receive the best of care. The care you receive is so important to the entire staff.

I found out that the system is set up to automatically answer the phone, make appointments and take messages for the nurses. The nurses really love the system too. They are able to have the automated system make the reminder calls for them, which does cut down on patient no shows. Believe it or not, a lot of people do forget their appointments and just a little appointment reminder call, really makes a difference. And you know the more patients they see, the more money is made. Happy patients lead to a happy doctor, which leads to happy staff members.

They also told me that next time I needed an appointment; I didn’t even need to call in. I can get online, which I am very comfortable with and make my appointments for the entire family. I can even request prescriptions refills on line.

The neat thing about this new system is it can separate my emergency calls from the regular ones, so I’ll get the quick help in my time of need.

I’m thrilled with finding a local doctor that uses this great virtual receptionist system.