Good telephone answering service a chiropractor’s must-have

December 2nd, 2008


Chiropractic clinics come in all shapes and sizes. There are large practices that operate with several professionals and a few office staff members. Others may have one provider and one receptionist. Some smaller practices may just have a solo provider who operates as his own receptionist, multi-tasking between providing care and answering calls. Regardless of the setup, all chiropractic clinics can benefit from the efficiency and cost-effectiveness of a high quality telephone answering service.

A virtual answering service is an automated response system that quickly and accurately handles patient phone calls ranging from appointment scheduling to transfer of emergency calls. Why would a bigger practice need a virtual answering service if they have staff people? The telephone answering service acts as a perfect backup receptionist in the even live agents are busy with a patient, on another line, completing daily reminder calls, or engrossed in other office tasks. Whereas a live receptionist can only handle one call at a time, sometimes not very efficiently, a virtual answering service could potentially book several appointments at once in a matter of moments. This frees up office staff to fulfill patient needs, complete other important tasks, and process insurance claims paperwork.

A backup receptionist is especially important in those smaller practices where one receptionist or even no receptionist is on hand. Multi-tasking in a busy small practice can be stressful for someone flying solo. Plus, taking restroom breaks, lunch breaks, and others create a need for an answering service solution. Some small town chiropractors may even opt to operate without a full time receptionist with the ability to use a virtual answering service to manage basic calls for scheduling appointments and other needs.

Another excellent reason for any chiropractic clinic to use a call answering service is for the need to offer an after-hours answering service. Again, many practices cannot afford to pay someone to answer phones 24/7. However, the moderate up front cost for a call answering service program is even more worth it if the solution can be used as the after-hours answering service. After-hours call support is important as many people attempt to schedule appointments, or may have urgent needs after business hours.

The reality is that the virtual answering service just makes sense for chiropractors concerned with driving revenue and making profit. It is much more affordable to buy a virtual answering service than it is to pay someone ongoing to perform call answering duties. The virtual answering service also does not suffer from human limitations. Stress and fatigue are common place in many medical offices as receptionists are overwhelmed and overworked.

A quality technology solution quickly manages patient calls, something that patients appreciate, does not get irritable or short with callers, and never needs a rest. Maintenance of a solution is very minimal. All of these great benefits of the call answering service should impress any chiropractor who wants to focus his or her time on patient care and not on managing stressed receptionists and dealing with poor office morale.

2 Responses to “Good telephone answering service a chiropractor’s must-have”

  1. voice responseon 13 Jul 2009 at 9:56 pm

    voice response…

    It\’s a more flexible, cost-effective way for screening, directing and handling phone calls, email and faxes with an added benefit of appointment scheduling. Never miss a call!…

  2. Telephone Answering Service Evaluations…

    An answering service is only as good as its customer service representatives. When you hire an answering service, the service staff is directly responsible for communicating with your customers and can have a significant impact on your business reputat…

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