Call answering service preferred by dental patients

December 2nd, 2008

For many people, dealing with irritable receptionists, being left on hold, or wasting time trying to schedule a dental appointment is more stressful and painful than anything that could happen in a dental chair. Dental care, though obviously important and necessary, is something that many people do not often look forward to. In order to make the overall experience more inviting and less overwhelming, dental providers need to make the process of scheduling appointments and getting assistance less of a burden. The virtual answering service is a big help in making this happen.

A virtual call answering service can help dental providers, their staffs, and patients alike. Personalized customer service is still important to most people. In an ideal scenario, a person calling a dentist office would have his or her call immediately picked up, answered, and the issue resolved. Unfortunately, humans are managing the front desk process and are therefore prone to human limitations and emotions. Good receptionists can still become overwhelmed with in-clinic patients, phone calls, and completing laborious insurance paperwork. Plus, a human can typically only handle one telephone call at a time. This means that if one receptionist is running a front desk, one caller is going to be responded to at a time.

So, what do dental patients prefer understanding the ideal scenario described above is not always feasible. Most people would suggest that an efficient response to their needs is a close substitute to personalized attention in certain circumstances. A large number of calls to a dental practice relate to appointment scheduling or questions. A virtual call answering service can respond better in many cases to the need for efficiency. Whereas humans have limitations, a top call answering service is an excellent multi-tasker. It can typically handle multiple phone calls at once and assist callers with routine tasks such as scheduling appointments.

A 24/7 medical answering service also supports the need of many dental providers to offer an after-hours answering service. For many, paying a live agent to respond to after-hours phone calls is not cost-effective. However, a virtual answering service that requires a moderate up front cost and little to no ongoing maintenance makes perfect sense as a solution to help schedule appointments and meet other needs in an after-hours dental office scenario.

Surprisingly to some patients, a virtual answering service is also more often the more efficient method for getting immediate transfer to a provider in an emergency. Dental practices may not often deal with emergencies, but tooth pains and urgent dental care does happen after hours at times. Sometimes, people simply cannot wait until the next day or next appointment time to get their problems resolved. Whereas people can be tires or irritable in assisting with emergency care calls, a virtual answering service is… well… a machine. The 24/7 medical answering service is a great support for patients of any dental practice as it helps as a backup receptionist by day, and as an after-hours answering service by night.

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