Can you afford a virtual receptionist?

October 31st, 2008

As a doctor or office manager at a medical office, you probably keep up to date on new ways to make the office more efficient and cost effective. Everyone likes it when things run smoothly. You just noticed that there is a new service out there that can help you. It is a virtual receptionist which can schedule appointments over the phone or online, make reminder calls for you, and even sort routine and emergency calls.

The idea sounds great but you have to weigh the costs and benefits to see if having a back up receptionist is worth it for you. To help your homework, here is a list of benifits for using virtual receptionist:

  • An appointment reminder service will down patient no-shows, therefore increase business income.
  • The fact that it is 100% maintenance free. You actually don’t have to install or maintain anything since the virtual receptionist is an online program.
  • Virtual receptionist service is at a fraction of the cost of hiring extra staff for your front office. Virtual receptionist works 24/7 and will not require any benefit or compensation you normally have to pay to your employee.
  • When you can use a virtual receptionist for trivial repetitive task, you staff can focus their time on more important task such as patient care and medical billing.
  • Quicker response time for patients calling in or going online to schedule their next medical appointment. Better service will lead to positive word-of-mouth and attract more patients to your office.
  • You offer more option for patients to schedule their appointments 24/7.

While virtual receptionist has gradually become common to the medical practices around the country, you’ll find it the best business decision you ever made to “hire” a virtual receptionist. Such a new hire will bring your office to a higher level of professionalism. In fact, ss more and more offices add the virtual receptionist to their employee list, you will simply risk your competitiveness by not having one.

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