Lisa West June 2nd, 2012
Some of the largest health associations in the US have successfully utilized automated online appointment scheduling software to deal with the task of patient appointments. These systems are highly efficient, which makes them a cost effective way to provide a 24/7 appointment scheduling service to patients. Today, people are ever more comfortable with the internet. Figures suggest a growing majority of people will primarily look for the services and products they need online: Personal banking, payment of utility bills, you name it, it can probably be purchased or paid online. Indeed, in some ways this has become the norm with regards to customer expectations – Particularly with regards to banks, shops, services etc
The Wall street Journal and Medical Economics have researched into whether adults feel online patient appointment scheduling is advantageous: And for the majority it seems the answer is yes; they do consider online scheduling to be advantageous. In a fast paced world of iPads, iPods & Blackberrys online scheduling gives patients more choices and so more control. Being available 24/7 it is convenient. Patients can make a medical appointment after hours with ease. For the hard-of-hearing, being able to make an appointment online can be particularly convenient: No need to rely on anyone else to make the call.
The Human Factor
Your receptionist may be extremely efficient and adept at dealing with patients. Nevertheless, they are human, to which they are as susceptable to “bad days” – Should we say, we all suffer from the human “factor”. That is, we are apt to making mistakes when rushed and feeling harrassed. The simple fact is, appointment scheduling software never has “attitude”: And it never sleeps. Patient appointment reminders have proven to reduce no-shows. However, during busy periods they often get omitted, purely because staff do not have time to make the calls. An automated online appointment scheduling system can generate patient appointment reminder calls automatically – On time, every time.
Overall automated appointment scheduling can free up your staff giving them time to deal with other tasks, which are better served by the “human factor”. Streamlining patient scheduling can help your medical practice perfom more efficiently and in this way it is a cost-effective option. Appointment scheduling is essential. Even so, it can be an overwhelming task in a busy medical practice. Most patients want to be able to make a doctor appointment with ease… and quickly! And, according to the research most adults welcome online appointment scheduling – So the question is, are you giving your patients what they want?
Lisa West June 2nd, 2012
The health industry has never been more competitive than it is today. People have choices and they expect more these days when it comes to patient services and care. For smaller medical practices keeping up cost effectively can be difficult. Despite the fact your staff are working hard to ensure your medical practice is running efficiently, there is almost always room for improvement. Office automation has helped businesses (not just the medical industry) streamline operations to function in a more cost effective as well as efficient way. Today, some of the largest health organizations in the US and Canada depend upon automated appointment scheduling software to deal with the task of patient appointments. Freeing staff from this laborious and time-consuming task gives them more time to deal with other more demanding tasks and processes: In this way, automated scheduling can take the strain off the front desk and so help to improve patient care.
Patient appointment scheduling software is reliable and accurate. Patients, staff and doctors can access the system from any internet connection 24/7. Schedules are updated in real time, which helps to improve communications and reduce confusion. For medical practitioners working in several locations online appointment scheduling can be extremely advantageous: Keeping them in-touch and updated wherever they might be. Patients are also able to schedule, re-schedule and cancel their doctor appointment 24/7 – For many people, living in a world that increasingly depends upon the internet, this would certainly be the easier and more convenient option.
Automated scheduling software can make human error a thing of the past in your medical practice. While these systems can be sophisticated (able to deal will pre-paid appointments, patient appointment reminders and even emergency calls for example), they are extremely user-friendly. Reminder calls have proven to reduce no-shows. Unfortunately, staff do not always have the time to ensure they are made: Manually dealing with this task is time-consuming. However, an automated scheduler can make multiple reminder calls on time every time. Some can also send SMS text reminders as well as emails.
The Advantages are Clear
Patient appointment scheduling is an absolute necessity. However, it is not necessary to burden your staff with this time-consuming task: Not with so many cost-effective automated systems available. Automated scheduling can take the strain off staff and doctors by dealing with the task more efficiently as well as accurately: 24/7. Unquestionably, a clear advantage for doctors, staff and patients – Have you seen the light?
Lisa West May 20th, 2012
No-shows cost: That´s an undeniable fact. While Doctors rarely regard themselves as paid an hourly wage, the fact is that a Doctors schedule dictates that Doctors revenues. Each scheduling opportunity missed, is revenue lost – The point being most crucially of all, that lost revenue cannot be recuperated, as time cannot be recuperated. Some medical practitioners resort to overbooking to counteract no-shows. However, what this saves them in revenue can cost them dearly in reputation. When everyone turns up the waiting room can become a chaotic place bursting with annoyed patients who´ve been left waiting longer than is generally “acceptable”.
Patient Reminder Calls
Patient appointment scheduling software can help you track those patients who are repeatedly missing appointments. Patient appointment reminder calls have proven to help reduce no-shows. Even so, some medical practices are not consistent with regards to making them. This can be for a number of reasons. Often, one person is not responsible for the task of patient appointment scheduling. This can result in miscommunication: One member of staff thinks the other has made them and visa-versa for example (this can be particularly true in a busy practice). Patient appointment scheduling (automated scheduling) can ensure patient reminder calls are made on schedule, without fail. More advanced online scheduling systems can also send reminders via SMS text as well as email. Dealing with reminder calls in this way can help to reduce no-shows cost effectively.
Information is All
Advanced appointment scheduling software can provide the data needed to pinpoint any patterns that might be occurring: Certain days of the week, appointment times; even tracking no-shows for specific medical physicians is possible. Automated reminder calls can help to reduce no-shows and because the system can collect relevant data appointment scheduling software is able to reveal correlations between certain demographics and no-shows – As they say, “information is all”.
Automated patient appointment scheduling can help to reduce the pressure on the front desk. Releasing them from this routine task gives them more time to deal with patients needs and more demanding tasks. Streamlining workflows in this way can make your medical practice more productive than ever. Reducing no-shows can help to raise revenues and reduce waiting times.
Automated appointment scheduling offers up a world of benefits to staff, doctors and patients. Systems can often be customized to suit the specific needs – Particularly useful for medical practitioners who work in several locations as well as medical practices with several specialist clinics available. Even so, one of the greatest advantages of all is its ability to help reduce no-shows.
Lisa West December 25th, 2011
Automated patient appointment reminder systems have proven to reduce no-show averages. However, before investing in appointment scheduling software it is beneficial to thoroughly assess the scheduling history of your practice to ensure the software will actually meet its needs. If you analyze the scheduling history of your practice patterns of behavior will invariably emerge. Your front desk staff will be able to provide vital information too; concerning those patients who will consistently show up late or cancel their doctor appointment literally two minutes before the scheduled time.
Know Your Patients
You might also notice that ´busy periods´ seemingly fluctuate but in actual fact, there might well be a ´distinct pattern´: To which an automated back-up system, able to deal with patient appointment calls during those busy periods might well be a worthwhile feature to have. There are many different appointment scheduling software and systems available. Web-based medical appointment scheduling systems can be extremely advanced and offer a multitude of features. Of course, you may not need them all! What is important is to ensure you DO opt for one that actually meets your needs. Therefore, it is in your interest to take a good long look at why and when no-shows are happening and which patients are predictable in behavior. Understanding your patient´s behavior can be literally money in the bank…
Automated Solutions Aside
An automated scheduling system can keep the pressure off the front desk during busy periods as well as outside surgery hours. Many of these systems do have an automated reminder feature, which can go a long way to helping lower no-show averages. Even so, some patients need to be more ´personally´ encouraged to understand, they are costing your practice money: And most importantly, it has a negative affect upon patient care – Theirs included!
When cancelling medical appointments has become routine for your patient it is time to speak to that patient confidentially. Unfortunately, no automated system (to date) is able to teach patients that routine cancelling of medical appointments is bad manners and bad for healthcare. As they say, for some jobs, man is better than machine!
Medical appointment scheduling software today is advanced and extremely reliable: Certainly more reliable than paper and pen even in the hands of the most experienced receptionist.
Lisa West October 3rd, 2011
Ensuring patients’ doctor appointments are well organized is not just important for doctors and medical staff: It is also very important to patients. A disorganized medical practice does not bode well to new patients and can drive people to seek treatment elsewhere.
Overbooking to counteract no-shows is a strategy some doctors use to ensure time is not lost: Time is money and no-shows can be costly if the averages are high. And this can create a certain “state of balance” for some medical practitioners who do no have high no-show averages. Even so, consistently overbooking can generally cause as many problems as it solves – When the no-shows “show” patients are left waiting in reception. There is another way. Doctor appointment scheduling software and systems can not only deal with scheduling a patient´s doctor appointment: Automated appointment scheduling systems (primarily web-based doctor appointment scheduling software) can also deal with patient appointment reminders.
Online Doctor Appointment Scheduling
Web-based doctor appointment scheduling software provides 24/7 patient scheduling. This can help to take the pressure off the front desk: AND it can be a welcome service with patients. Web-based systems can send patient appointment reminders by SMS and email as well as carry out an automated call. The patient has the opportunity to confirm their doctor appointment, reschedule or cancel. The stats show time and time again that appointment reminders can notably reduce no-show percentages. The problem is often finding the time. With an automated appointment scheduling system in place the reminders will be sent on time ever time.
Patient & Doctor Benefits
Patients benefit from an organized and accessible doctor appointment scheduling system 24/7. Ensuring those reminder calls are made helps to lower no-show averages which means doctors do not have to “cover the angles” by overbooking. In turn by lowering no-shows “in real terms” patients can be seen quicker and not left “clock watching” in the waiting room – Lowering no-shows is therefore beneficial for doctors and patients. Web-based doctor appointment scheduling software has proven to be efficient and cost-effective for sole medical practitioners as well as larger organizations. Web-based appointment scheduling software varies. What suits you most will depend on the features your medical practice needs to keep organized. Why not try one and find out?
Lisa West July 29th, 2011
Dealing with patient appointment scheduling can take up a large percentage of your staff’s day. Providing online appointment scheduling for patients has helped many large and small health organizations balance out workflows and invariably improve overall medical practice management: A sound solution which allows doctors to meet the needs and demands of their patients cost effectively. In an ever competitive world it is essential to balance costs and services efficiently.
Web-based online appointment scheduling systems can help doctors to achieve that balance by streamlining the patient appointment process: Freeing up front desk staff without reducing services. In fact, an online appointment scheduling system can actually expand services. Patients are able to make a doctor appointment 24/7: Patient appointment reminder calls as well as SMS and emails can be sent routinely, on time every time – Missed appointments cost money. An online appointment scheduling system can help to reduce no-shows by ensuring patient appointment reminder calls are made: No matter how busy the front desk is.
In a modern world organization is paramount. People are busy! They want to be able to make their doctor appointment without hassle: Quickly and without any slip-ups. The old fashioned appointment diary is far more prone to mistakes than an automated online scheduler. Cancellations and rescheduled appointments can be enough to throw paper based systems into chaos. When mistakes are made patients can be left waiting for longer than most would consider reasonable. However, an automated system can keep up with demand more effectively. Primarily because automated appointment scheduling systems do not become stressed and can multi-task way beyond human capacity. It really is as simple as that….
Delivering The Services Your Patients Need
Web based online appointment scheduling systems can be used to enhance the services provided to patients. They can be utilized 24/7 online as well as at the front desk: Or, they can deal with patient appointment calls during busy periods – Some can also deal with emergency calls. Automated systems do need to take ‘time out’: They do not need coffee breaks or holidays! Automated online systems are available 24/7 at a comparatively cost-effective price: Far less than it would cost to employ permanent staff to deal with calls. In this way doctors are able to offer the services their patients need cost-effectively. And unquestionably, achieving this balance can make all the difference. So if you want to make a difference try online appointment scheduling. It has worked well for some of the largest health organizations in the USA and Canada. Chances are it can work for you too…
Lisa West July 23rd, 2011
Regardless of whether an organisation is large or small, the problem of reducing no-shows remains the same: If they fail to reduce them, time as well as revenue is lost. Today with the advancements made in doctor appointment scheduling software and systems the percentage of no-shows can be reduced more easily – Through automation.
The stats and research indicate that automated doctor appointment reminder calls can have a positive affect upon no-show percentages. Today patient appointment software and web based systems are being utilised by large and small health organisations throughout he US and Canada – For exactly this reason: They work!
Both staff and doctors can access these systems: Utilizing them to schedule patient appointments as well as deal with reminder calls and even emergency calls – Depending upon how advanced the system is. Some web–based systems also allow patients to go online and schedule a doctor appointment 24/7: A notable plus for many people with busy lives and schedules. After all, nowadays more and more people are using the internet to buy products and services – Giving them the opportunity to make their doctor appointment online therefore makes a lot of sense. Plus, online 24/7 appointment scheduling helps to take the heat of the front desk. A positive step by all accounts. The more time staff has to deal with more pressing tasks the better overall medical practice management and so patient services will invariably be.
Automated Reminder Calls
Automated systems can make patient reminder calls at a designated time: On time every time. More advanced systems are multi-lingual and can make hundreds of calls in a short space of time. A feat hard to match by anything other than a machine! Patients have the option to confirm, reschedule and cancel their doctor appointment with ease. In some instances a SMS text and/or email reminder can also be sent.
The stats have shown that automated patient appointment reminder calls can notably reduce no-shows. Less missed appointments means less missed revenue and wasted time. In this way an automated system can be very cost-effective. Easy to utilise and financially viable: No wonder so many of the largest health organisations are getting automated. So, question is, why aren’t you?
Lisa West July 3rd, 2011
Whether your practice schedules hundreds of patient appointments each week or a hundred every month no-shows cost. Until fairly recently even the largest health providers were failing to make reminder calls on a regular basis. Mainly due to the fact that front desk staff need to prioritize dealing with the patients they have coming and going during the day: Usually therefore only being able to make reminder calls if and when they have a spare moment – And that can be particularly difficult for staff working in larger medical practices.
Automated Appointment Scheduling
The consequences of no-shows are variable. However, lost productivity is usually inevitable. And for larger health providers that loss is substantial: Hence generally speaking they have been the first to realise the importance of making patient appointment reminder calls – And that doing so does make a notable difference with regards to reducing no-shows. However, for the most they also realised that taking on more staff to deal with this was not as cost-effective as utilising an automated appointment scheduling system.
Automated Appointment Scheduling is now utilized by some of the largest health providers in the US and Canada – To deal with patient appointment scheduling as well as reminder calls. The statistics have revealed that patient appointment reminder calls work. And because no-shows are reduced, waiting lists are reduced which means patients are generally seen quicker.
Another benefit of automated appointment scheduling is that staff are free to other tasks. Patient appointment scheduling can literally consume the time of front desk staff which can leave patients either waiting in reception or on the end of the telephone. Medical appointment scheduling software can deal with calls as well as make reminder calls. Staff can be redeployed which also means overall medical practice management can be improved.
Customised To Suit
Automated appointment scheduling software can be customised to suit the needs of each individual practice. More advanced systems also have language selection. Email reminders as well as sms text reminders are also an option with some systems. Overall automated appointment scheduling and reminders helps medical practices utilise their human resources to the max. They are cost-effective and can help improve overall medical practice management without too much hassle. Implementing web based systems is relatively easy and maintenance free – For most, a step in the right direction…