Lisa West May 29th, 2011
The primary objective of any medical practitioner is to provide a level of care that will ultimately mean their medical practice is a success: And an awful lot of that success relies upon day to day medical practice management – If it is poor then regardless of how good the medical practitioner is patients will often go elsewhere: After all, even if they are the best medical practitioner in the area if getting a patient appointment is consistently thwart with difficulties patients will regard this as ‘poor service’…. and that is never good for business.
Successful medical practice management relies upon efficiency. Indeed, in this day and age efficiency is a requisite demand. People are busy and to stay ahead you need to impress them with good orginisation – which to most means reliability. One of the first points of contact with your patients is when they schedule a patient appointment.
Patient appointment scheduling is an essential albeit time consuming neccicity that can create a positive or negative impression. Keeping them hanging on the end of a phone is definitely not the way to create a positive impression: Neither is making a mistake with regards to their appointment. In addition, an answering service with call-back for emergency calls can leave them feeling anxious – not positive. The problem is for most, how to offer a 24/7 scheduling service cost effectively – After all, efficient and capable staff on hand 24/7 is an expensive commodity…
The Cost Effective Solution
Medical appointment scheduling software can deal with patient appointment scheduling 24/7. More advanced software can also deal with emergency calls – Directing the call to a specific number any time of day. They are reliable in that they never have a ‘bad day’ or take holidays. Indeed, they simply never need to take a break at all! Unlike busy front desk staff medical appointment scheduling software never gets distracted or stressed – In fact it can multi task like no receptionist on the planet.
But what about cost? Invariably, taking on board an appointment scheduling system will be notably less than contracting a 24/7 receptionist. Want to put that to the test? Try out the software and THEN make up your mind – Chances are you are going to be extremely glad you did.