Archive for the 'Medical Receptionist' Category

Automated Patient Appointment Scheduling – A Good Decision

November 3rd, 2012

Automated patient appointment scheduling online systems are principally used by sole practitioners and family practices as well as primary and specialty clinics. However, an online scheduler is also an extremely useful tool for just about any professional that needs a reliable, versatile, internet accessible appointment scheduling solution (hairdressers, holistic practitioners, beauticians etc).

Improve Customer Service
Automated scheduling systems are generally used by medical practitioners to manage patient appointments as well as by larger health organisations to schedule elective surgery. Indeed, advanced systems are extremely versatile and can be customised to suit just about any specification. Some systems are multi-lingual, which is extremely useful in what is today a highly cosmopolitan environment.

Ease of Use
Online systems can be extremely advanced and offer a wide variety of choices to both doctors and patients. By automating patient scheduling staff can be freed from this mundane and time consuming task: And with more time for patients customer services will invariably be improved. While feature rich quality systems are usually very easy to use. The technological experience of staff does not need to be advanced as online automated systems are designed to be user friendly for doctors, staff and patients.

Reduce No Shows
The statistics consistently confirm that patient appointment reminder calls do help to reduce no-shows. Even so, in a busy medical practice it can be difficult for staff to find the time to a) Make the reminder call, b) Organise postal card reminders. Most online systems can be scheduled to make reminder calls at a specific time automatically. Patients have the opportunity to confirm, reschedule or cancel their up-and-coming doctor appointment with ease (literally, at the press of a button). Automated reminder calls have proven to help reduce no-shows and as a result, help to improve revenue.

A Cost effective Solution
Without question, online patient appointment scheduling has proven to be a cost-effective solution for health organisations, specialist clinics and practitioners around the world. Research does suggest that many working adults would welcome an online 24/7 scheduling option. The health industry is competitive and people have never had more choice. Automating patient appointment scheduling is a cost effective way improve overall medical practice management.

The advantages and benefits are clear. It is possible to test drive some systems, which offers up the ideal opportunity for any professional that is considering utilising an online scheduling system, to assess which features are going to be the most beneficial for them – Without doubt, a good decision.

Medical Appointment Scheduling Software

October 27th, 2012

Medical Appointment Scheduling Software can take care of all your medical practice patient scheduling needs. Today, “digital schedules” are playing a major role in everyday life for many people. In a modern world people welcome the opportunity to book their medical appointment online: After all, research indicates more and more people are using the internet more than ever to find the services and products they want. Why not their doctor? For some professionals, their lifestyle fundamentally demands online patient appointment scheduling. With online scheduling patients can schedule a doctor appointment 24/7 – Much more convenient for patients with busy schedules and long working hours as well as the hearing impaired.

Error Free scheduling
Some of the largest health organisations in the US are using automated online medical appointment scheduling software to deal with patient appointments. By all accounts, the “good old days” of pen and paper scheduling are well and truly over,: And there are some very good reasons for this. Automated systems are 24/7: Unlike staff, they do not need time off and can multi-task way beyond any human capacity. Employing staff can be an expensive business. Deploying automated software is usually the more cost effective as well as efficient solution. In addition, medical appointment scheduling software does not suffer that “troublesome” human factor called emotion. Your patients call is dealt with quickly and efficiently 24/7 in a polite and orderly fashion.

Reduce No Shows
No shows cost health organisations and medical practitioners millions of dollars every year. When a patient does not show for their doctor appointment that time is lost: Therefore revenue is lost. Patient appointment reminder calls have proven to reduce no-shows. However, making those calls, or sending cards is time consuming. In a busy medical practice staff do not always have time to deal with reminder calls. Online medical appointment scheduling software can make patient reminder calls at scheduled times, automatically. More advanced systems can also send reminders via SMS and email.

Feature Rich
Automating reminder calls is probably one of the most useful features of medical appointment scheduling software: Aside it’s primary function of course, which is to schedule patient appointments. Some of the more advanced systems available can be customised and offer up many more features: Multiple language selections, billing, repeat appointments – Take a look at some of the features available. Without doubt, you will be amazed at just how advanced some of the software available is.

Problem: Staff Overwhelmed? Solution: Automated Appointment Scheduling

October 22nd, 2012

Automated online medical appointment scheduling can streamline workflows and so help your medical practice improve services: And when services improve your patients will remain happy patients – This can only be good for revenue. Front desk staff can often become overwhelmed because they have too many patients to deal with: And sometimes it is simply due to poor work ethics surmounting to bad organisation. Either way, it will invariably result in lost revenue for the medical practice.

A Simple Solution

When patients are consistently left hanging on the end of a phone to make a doctor appointment, they do have a tendency to start looking elsewhere. Additionally, if they are left in the waiting room due to mistakes in schedules, things can get very irate all around – If this happens too many times chances are they will also be changing their medical practice. An online medical appointment scheduling system can deal with all patient appointment scheduling tasks, including reminder calls. Your staff will have more to deal with patients and other tasks – By doing the relatively simple, inexpensive thing of becoming automated, you can improve your patient services.

Self-Service Patient Appointment Scheduling

Research surveys do indicate that patients want online doctor appointment scheduling. Why wouldn’t they? Today more and more people are hiring the services they need and buying products online. Indeed, in the twenty-first century it hard to imagine life without the internet. An online, self-service appointment scheduling system allows them to take control. Your patients can schedule, reschedule or cancel their doctor appointment online 24/7. Advance systems are very easy to use, for both staff and patients. There are free trials available and they are very good for test-driving exactly how user friendly a system is: As well as how efficient.

Multiple Uses

Advanced online appointment scheduling software and systems can support multiple doctors and even multiple medical practices. Great communication generally means excellent organisation. Medical practitioners on the move can be updated in real time: No crossover in communication, no time wasting.


Not all patient appointment scheduling software and online systems are the same. Basic systems are usually sufficient for a small medical practice and sole practitioners. However, larger medical practices with multiple doctors and specialist clinics would benefit greatly from being able to customise forms and functions. Some systems are also multi-lingual, which is very useful for practitioners working in more cosmopolitan environments – Online patient appointment scheduling is an effective as well as cost effective solution. Why let the siege on your staff continue?

Patient Appointment Scheduling Solutions – Office Automation

October 13th, 2012

Without question, if you are a medical practitioner then patient appointment scheduling is normally an essential part of the process. Improving workflows invariably leads to better patient service, as overall medical practice management is enhanced. Streamlining the way your patient appointment scheduling is handled can help your medical practice perform more efficiently overall, which is important for any practice that would like to improve revenues.

Minimise Errors

Medical appointment scheduling software can help to minimise errors, and so the time usually wasted from dealing with appointments manually. Unquestionably, in a busy medical practice keeping up with patient appointment scheduling and reminder calls can be a challenging task; even for experienced staff – And when staff are overwhelmed mistakes will invariably happen.

Good for Staff & Patients

Automated appointment scheduling software can help to take the pressure off the front desk. This is not only an advantageous solution for staff it is also extremely beneficial for patients. When it is consistently difficult to schedule a doctor appointment a percentage of patients will decide to switch their medical practice – With an automated scheduling system in place they are never left hanging on the end of the phone: Good for patients and so good for your medical practice.

Online Medical Scheduling

One of the greatest advantages of an online medical scheduling system is that patients can schedule, reschedule or cancel a doctor appointment anytime online: Indeed, research indicates that a notable majority of adults would ‘gratefully receive’ the opportunity. Therefore this would give most medical practices the edge, in what is an increasingly competitive environment – Today, one could certainly argue that the health industry is as cut-throat as any other. Real time, online scheduling is also extremely advantageous for medical practitioners who are on the move. They can access the system from any internet connection, which means they are always informed and updated.

A Cost Effective Solution

Automating patient appointment scheduling can help your medical practice stay competitive by improving services: And it can do this remarkably cost- effectively. The features of the online medical scheduling systems available do of course vary. Free trials allow you to test run the system and the features available: Not every medical practices’ needs are the same. However, automated patient appointment scheduling and reminder calls as well as online scheduling are probably the three most fundamental of all for most. Reminder calls have proven to reduce no-shows. Automated reminder calls offer up a cost effective way to reduce no-shows and so improve your medical practices’ bottom line – All in all, the advantages of office automation are very (very) clear….

Free Patient Appointment Scheduling Systems – What Are They Worth?

October 13th, 2012

The modern way of dealing with patient appointment scheduling is to use an automated online scheduler or in-house medical appointment scheduling software. Both solutions are more efficient than pen and paper. An outdated practice riddled with errors and so problems. If you are looking for a patient appointment scheduling solution then an online scheduler is an excellent solution. Unlike in-house software an online scheduler is maintanance free. You will find free online appointment scheduling systems available. The problem with free systems is they usually come with a list of terms and conditions: And all too often those terms and conditions include sharing certain information with third parties. For medical practitioners this can be skating on thin ice with regards to HIPAA guideline – Hence, it really is in the interest of your patients as well as your medical practice to opt for a HIPAA compliant online scheduler. For this reason alone it is worth paying.

There are several tactics that can be used to help your medical practice reduce no-shows. Patient reminder calls and postal reminders have proven to help reduce no-shows. However, they can be time consuming. An online automated system can deal with many aspects of patient appointment scheduling. The system can be used by patients to book a doctor appointment online: It can deal with all patient appoint scheduling calls to your medical practice: It can also make scheduled patient appointment reminder calls as well as send SMS and email reminders. Advanced systems can also provide your staff with the information they need to pinpoint patients consistently missing their appointment. Without doubt, an advanced system can deal with many aspects of patient appointment scheduling.

Streamline Workflows
Patient appointment scheduling is vital to every medical practitioner: It is impossible to function without scheduling. However, it can really consume the time of your staff, unnecessarily. Imagine how much extra time your staff will have to deal with other tasks if they do not have to deal with patient scheduling? For the most, patient services are improved as workflows become more streamlined.

Basic systems can be utilised by your medical practice for the cost of cable a month. While some systems are highly customisable and feature rich, there is little point paying for features you do not need. Free trials allow you to try out some of the features and assess which are the most essential and to your medical practice and patients. By ensuring you only pay for what you really need trials can save you a lot of money in the long run: So take advantage of them.

Reducing No-Shows the Easy Way

September 22nd, 2012

Medical practices (from the largest health organisations in the world, to the sole practitioner and family practice) employ a myriad of strategies to deal with no-shows. Postal reminders, SMS text, emails and reminder calls are the most commonplace and indeed, they have all proven to reduce no-shows to a degree. However, these are time-consuming tasks and when staff is already pushed to the max, reminder calls are often omitted: That’s the way of the world!

24/7 Patient Scheduling
Of course, hiring an extra pair of hands to deal with such tasks is an option. However, in comparison to utilising an online automated patient appointment scheduling system it is a comparatively expensive solution. An automated scheduler can deal with patient appointment reminders as well as scheduling: And it can do it 24/7. Unlike your staff the software does not need to eat, sleep or take a vacation. Your patients can schedule an appointment anytime, and reminder calls can be scheduled anytime too. This means those all important reminder calls can be made at times most suitable to reach patients; not the time most convenient for staff.

Giving Patients What They Want
Research has indicated that a notable majority of adults would welcome the opportunity to schedule their doctor appointment online. With an online appointment scheduling system in place they can do exactly that any day, any time. We live in a world of “convenience”. The health industry is a business: And like any business sector or industry today, it is competitive. The paying public are free to choose. Leaving patients waiting for something as fundamental and basic as a doctor appointment is not good for business. With an online system they can schedule their appointment anytime and the system can deal with many patients concurrently. No waiting, no fuss, no problem.

A Sound Investment
If no-shows are getting you down get automated. You won’t regret it. Automated patient appointment scheduling systems can help to reduce no-shows as well as streamline workflows. Your staff will have more time to deal with more pressing tasks. In this way, patient services can be improved. Hiring staff can be an expensive business. Comparatively, utilising an automated online system is generally the most cost effective solution. Features vary as do costs. Free trials provide the ideal opportunity to assess which features are the most essential for your practice. You will discover some online schedulers are more customisable than others. Take the time to look around and get to know the features available: It will be worth it…

Online Appointment Scheduling – Patients DO Want It

September 15th, 2012

According to much of the research carried out, most patients would welcome the opportunity to make their doctor appointment online. The trend is certainly catching on among larger health organizations, and has enabled those organisations to streamline workflows and so improve services – While patient appointment scheduling is certainly essential, the time of your staff can usually be “better spent” dealing with more demanding tasks; such as billing and patients! It seems curious that despite the “people” wanting it, and the clear advantages it has for medical practitioners, online appointment scheduling remains unavailable to many patients.

Improved Confidence
Self scheduling might seem like a HIPAA compliant nightmare to some medical practitioners. However, there are HIPAA compliant online schedulers available. Technology had moved on leaps and bounds over the last few years. While the “fear factor” with regards to using online systems is certainly still around, on the whole the public have accepted and embraced the opportunity to “go about their business” online. Today people routinely book holidays, restaurants, theatre tickets etc online They use online systems to deal with their tax returns, banking and a whole myriad of other “sensitive” tasks – To which, this improved confidence means the opportunity to book a doctor appointment online would be a welcome service to many: Primarily because of the sheer convenience of it: They can make a doctor appointment 24/7 without ever having to “endure” hanging on the end of a phone (or an overworked and so over stressed receptionist!)

With an online appointment scheduling system in place you can improve services cost effectively. In actual fact, automated scheduling systems have helped many medical practitioners as well as large health organizations reduce no-shows as well as enhance overall patient experience. In this way, automated appointment scheduling has improved revenues. Research carried out by the American Academy of Family Physicians (AAFP) indicates, around fifty percent of American family medical practices use software to deal with patient health records. In addition, around forty-four percent use e-prescribing. In stark comparison, only around twenty percent of family doctors used an online scheduler to deal with patient appointments.

In 2014 the “boomer group” will be looking for health care. The boomer group are accustomed to the internet and running their lives online. Is your medical practice ready to give them what they (almost certainly) want? No, perhaps there is a need to rephrase that – Today people do not only want online scheduling, they positively expect it: And in a competitive world, that can be catastrophic for business…

Medical Scheduling Software – Problems Solved?

September 9th, 2012

In a competitive world it is essential to ensure your medical practice is performing well. Customer services can be improved simply and effectively with medical scheduling software. Advanced online systems can deal with patient appointment scheduling on and offline as well as reminder calls, billing and even emergency calls. Features differ and it depends upon the needs of your staff and patients as to which system will be the most appropriate for your medical practice. Free trials offer the perfect opportunity to find out which features are most needed. Even so, that said, basic tasks (such as medical appointment scheduling, reminder calls and billing) are fundamental to the workings of a sole practitioner as much as they are for larger health organizations. To which, medical scheduling software offers up a cost-effective way to deal with the fundamentals, giving doctors and staff more time to deal with more demanding tasks, such as patients!

Free or Paid?
There are free and paid systems available. Free systems might seem the obvious option. However, most do come with “strings attached”. The main concern with many of the paid medical scheduling systems and software is that the company providing the “free” software will often want “data” in return – Names, birth dates, emails etc It is doubtful if this arrangement would comply with HIPAA privacy rules; to which, you should most certainly check. Opting for a HIPAA compliant system is surely the most “responsible” way to go.

Problems Solved
The advantages of automated medical appointment scheduling reach way beyond convenience. An automated system can actually optimize revenue. Medical scheduling software can deal with single and recurring appointments. Patients can go online and make an appointment, check schedules, reschedule and cancel an appointment quickly and easily. Reminder calls can be automated and carried out routinely according to your medical practices´ own set of “rules”. Being able to customize the software to suit your specific needs is most definitely a major advantage for staff and patients. No shows can be significantly reduced by the simple implementation of automated reminders calls. Patients who consistently miss appointments can be pinpointed: Implementing prepaid appointments for “problem” patients a cost effective as well as effective option.

Shop around! Take advantage of the free trials and demos available. Get to know the software´s features and which will be the most useful for you, your staff and your patients – Medical scheduling software has helped hundreds of thousands of medical practices perform better worldwide, and it can help yours too.

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