Dentists make most of resources with virtual medical office assistant

November 24th, 2008

Dentists are like other professionals in that they must manage their resources and make wise investments in order to achieve business success and profits. Labor is one of the most costly items that dental practices must pay for. Dental professionals cannot operate a clinic on their own. They rely on a staff of receptionists and frost desk help to manage patient relationships, phone calls and completion of laborious insurance paperwork. A good front desk receptionist is often what makes or breaks the success or failure of any clinic. The live receptionist is the first point of contact for in-clinic patients, phone callers, and other parties. However, in today’s fast-paced environment, some consumers find it difficult to wait on the phone to talk with a busy receptionist. Also, stressed and overwhelmed receptionists may not offer the personalized attention and care necessary. These factors have contributed to the rise in use of the virtual medical office assistant.

The virtual medical office assistant is the closest thing to a live receptionist, without actually being a live receptionist. While it may lack the personal qualities of a live agent, a virtual receptionist makes up for its deficiencies with awesome efficiency and cost-effectiveness. The virtual medical office assistant can answer multiple phone calls at once while a receptionist is preoccupied with one. The virtual front desk receptionist can also assist callers with routine processes like scheduling appointments, while providing the most efficient connection to a provider in an emergency. Live receptionists often are delayed or forgetful in getting emergency messages to the dentist or provider.

The cost advantages of the virtual medical receptionists are remarkable given the benefits best in class virtual receptionist solutions provide. The up front cost to purchase a quality virtual medical receptionist are modest and there are little to no ongoing maintenance requirements. Whereas employees require ongoing pay, benefits, motivation, and personal management, a virtual receptionist performs its duties consistently and accurately every day without fail and without getting stressed or fatigued.

Human emotions and limitations prevent live agents from always meeting the timeliness and accuracy expectations of patients. Patients generally prefer personalized attention, but they also are willing to take the efficiency of a virtual medical office assistant if the alternative is time consuming. Live agents are sometimes flooded with patients, calls, and paperwork. The stress that results contributes to the high rate of turnover that is common in the medical industry. With the help of a backup receptionist in the form of a virtual medical office assistant, a live receptionist is free to offer personal assistance and is more efficient with other office tasks because they are less stressed.

The virtual medical receptionist is the perfect complement to a quality dental receptionist. The virtual dental receptionist is an excellent value and can greatly improve the morale of any dental practice. Investing in a virtual dental receptionist is a good move from a business standpoint and enables all members of the dental practice to perform up to their potential.

Trackback URI | Comments RSS

Leave a Reply