Does Your Office Automation System Stand Up to the Test?

January 9th, 2010

If you have a medical clinic, you will find very many types of programs that you can use for your office automation. However, you should have a comprehensive checklist against which you compare the system you would like to use in order to determine that you are really going for the best. The following are some of the things you should take into consideration as you look for a suitable medical practice management program.

Does it act as your virtual receptionist?

The system you use should be able to act as your medical front desk receptionist so that all your operations will be able to function seamlessly even when your receptionist is off duty. The patients who require your services should still be able to reach your clinic even when there is no one to pick the phone, which brings us to another consideration.

Does it operate 24/7?

You should ensure that you use a 24/7 medical answering service so that your office will never get out of touch and drive some patients away. People should be able to reach your clinic whenever they have the need.

Is it user friendly?

Self-service patient appointment scheduling will only be effective if it is easy for the patients to use in the first place. This means that it should have a simple interface where the patients do not need to fill page-long questionnaires! In case it is complicated in one way or another, the patients will simply look for another medical service.

Does it act as a reminder service?

The system you use should have an automated reminder service that will get in touch with the patients in a variety of ways to ensure that they do not forget their appointments. This will help you to minimize patient no-shows, which are among the major sources of revenue loss.

Does it protect you in case of no-shows?

In spite of all your noble steps, there are still some patients who will not show up after booking appointments. The online scheduler you use should protect your business without making you rub shoulders with the patients. It should therefore have a way in which the patients make some pre-payment during the booking process.

How easily can you access it yourself?

It is quite inconvenient to use a system that ties you down to the office in order to check your medical appointments. The program you use should offer you the flexibility of accessing it from anywhere in a variety of ways. For instance, you can just send single-word instant text messages in order to access the records you are interested in. In such a case, you do not even need an internet connection. When you are connected to the internet, however, you can achieve even more. If the system has two-way synchronization feature with Google Calendar, you will not only be able to access the medical appointments but also make and upload some necessary adjustments.

These are some of the important things you should ensure that your office automation service has.

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