Due Diligence Necessary When Selecting an Appointment Reminder Service

December 14th, 2008


Not all appointment reminder services are created equal. When you begin your quest for the optimum automated appointment reminder system, take the time to try the demos the vendors offer before you buy. Committing to appointment reminder software that is sub par will only reflect poorly on your ability to make good choices. Take the time to find what is right for your office.

Seek the assistance of your fulltime medical office receptionist or speak to whoever is on the frontline of client and patient calling in your office. Your staff could guide you on whether the medical reminder systems you are trying are worth the investment. Count on your employees to offer their opinions. Consider them carefully as part of your due diligence process.

Make sure the company you decide to do medical reminder business with has a reputation for customer service and longevity in the marketplace. The last thing you need is to hook up with a vendor and find they are out of business when you require their help. If possible, make your initial inquiries with the main company directly; let them choose a specific reseller for you. It is preferable to deal with someone who is exclusively committed to the sale and service of appointment reminder services.

Some appointment reminder services will ask you for a long-term service contract and this should be avoided like the plague in today’s tight economy. Try to research the company’s viability by finding out how long they have been in business. Do a Google search of the company name and read about what has been written about them in reviews. Beware of penalties charged for early service cancellation and try to arrange a pay for use or month to month invoicing.

Determine if you are capable of training yourself on automated appointment reminder software in house. Some medical reminder services require you set up the service yourself online in connecting to your current network. Do you need this added responsibility or would you prefer that the appointment reminder service vendor set everything up? Both options have their valid points to consider.

If you are time or technically challenged then Internet based appointment reminder services will be perfect for you. These systems are generally simple to learn, quickly activated by staff, and are maintenance free. Technical support is usually only a toll free call away and appointment reminder service tech support is usually available without much waiting or fuss.

Every business or medical practice has special needs for an appointment reminder service. You should be sure that your system has all the features for your particular business. For example, email is far more prevalent today than it was only 5 years ago; you must cater to the needs of patients who have their Blackberry’s glued to their palms. Email and phone reminders may be essential to them. You will be amazed how an appointment reminder service will assist your practice but do your homework.

Comments are closed.