Eye doctors should add patient reminder to holiday wish list

December 5th, 2008


As the holiday season rolls around, eye doctors should consider adding patient reminder to their holiday wish lists. Although not as exciting as the latest movie or music player, or television set, patient reminder is a practical business solution that can improve profit and reduce stress for any optometry practice.

A patient reminder is a common tool long used by many medical providers to reduce the percentage of patient no-shows for appointments. The problem is that receptionists that are often relied on to deliver the calls are overwhelmed, stressed, tired, and irritable. This means that the reminder calls are often neglected, delivered inaccurately, or even worse, delivered with an irritable tone that turns of patients. Consistent and timely telephone reminder calls are crucial to confirming appointments with patients who might otherwise forget an appointment or neglect to cancel in advance. This is a big drain on revenue for the practice.

A better solution in today’s high-tech world is an automated phone reminder. Yes, people can always offer a more personalized approach, but they also have limitations and emotions, as noted. An automated reminder can be set up to quickly make reminder calls. It also allows the patient to confirm or cancel the appointment, ensuring a better chance the scheduled time will be used, one way or the other. Are there important messages for a first-time patient or a patient with a follow up visit? A best in class automated reminder program can also be programmed to include the notes in the reminder telephone call.

Reminder calls are not just important to confirm appointments either. Eye doctors rely heavily on follow up appointments and repeat traffic for long-term business success. The automated reminder can be used to follow up with patients who need to reschedule appointments. Many people try to avoid or forget about the importance of follow up care with their vision and eye needs. A simple reminder call can help remind these people to schedule an appointment and return for the visit. The ability to help people come back again and again with the use of an efficient automated tool is an excellent opportunity for the optometry practice.

The automated reminder also does not struggle with the human limitations and stressors identified. It knows no stress and works diligently as it’s told with no complaints. More great perks? A great automated reminder solution does not have to cost a lot. A good solution can be acquired for a moderate up front investment. More importantly it requires very little ongoing maintenance, expense, and coaching. The same cannot always be said about live agents expected to make the appointment reminder calls. This combination of benefits and modest expense makes the automated reminder a great solution to deliver important reminder calls. Thus, despite the glitz and glamour offered by other gift ideas during the holidays, an appointment reminder software is the gift that keeps on giving for many optometrists.

Trackback URI | Comments RSS

Leave a Reply