Finally, the solution to the ‘new patient curse’

May 3rd, 2009

Paperwork, loads and loads of paperwork! That’s what goes through the mind of many doctors in private practice without a virtual medical office receptionist when a new patient walks in the door. Of course there is the initial excitement of your practice growing but then the reality sinks in a short time after that.

There is a routine common to every new patient visiting a privately owned medical practice for the first time. The paperwork and the processing involved is time consuming and can be cumbersome for both patients and medical staff. Patients have to fill forms that allow the release of information, insurance forms, forms about their medical history and HIPAA agreements. If your practice is receiving a steady flow of new patients and you would like this trend to continue, do not let the paperwork overwhelm you and your staff. It’s time to let technology work in your favor.

A virtual medical office receptionist will ease the burden of paperwork for both your patients and your staff. Your patients will especially enjoy the convenience of scheduling their own appointments with the help of a medical assistant online. What’s more they can do this from the comfort of their homes as opposed to spending several hours in a medical reception.

A remote receptionist service allows new patients to enter their insurance information and other medical history into a HIPAA compliant website. This virtual receptionist saves you the cumbersome task of having to cross check the new patient’s health insurance to ensure that it can be accepted at your practice. A virtual medical office receptionist will do the cross checking of the new patient’s insurance as well as ensure that the HMO that covers the patient approves you as a physician. When the patient is sure that their visit will be covered by their health insurance they can go ahead and schedule an appointment.

Your remote receptionist service will also act as a backup receptionist. In any busy medical practice a front desk receptionist is required to attend to patients waiting in the lounge as well as answer phone calls. This can be cumbersome and your medical office assistant may not be able to work efficiently enough. A virtual medical office assistant can greatly ease this burden. When your regular receptionist is busy attending to the needs of patients waiting in the lounge, the backup receptionist can answer any incoming phone calls. This remote receptionist service can assist both old and new patients in scheduling appointments. The virtual receptionist will forward any calls that are of a more complex nature. Your regular receptionist will also be spared the burden of having to assist new patients in filling out bulky forms, processing and filling them.

Remote receptionist services are also 24/7 backup receptionists. Patients can call any time of the day to schedule appointments or log in online to do the same.

Many doctors reading this may be tempted to shrug off the idea of a virtual medical office assistant as an unnecessary luxury. It is a necessity to those who want their practice to run efficiently. Once you give the virtual receptionist a try you will be left wondering how you ever got by without it in the first place.

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