How To Avoid Patient Appointment Scheduling Problems and Reduce No-Shows

March 26th, 2011

Regardless of whether your practice is individual (as in sole practitioner) or is a large establishment with several doctors and perhaps even specialist: No shows, cancellations and rescheduling can be a medical practice management nightmare. There are resources available such as Google Calendar for Doctors available which can help smooth things along but ultimately if you do not have a fully comprehensive patient appointment scheduling methodology things can quite literally, ‘go off the rails’.

Patient Reminder Calls

In a busy medical practice things can get forgotten. Both patients and staff can lose track – Particularly in a specialist clinic where patients might need to schedule their doctor appointment many months in advance. Sending out patient appointment reminders by post is an option although time consuming and so relatively costly. The stats tend to suggest that calling is the most proficient way to handle this task. However, staff do not always have the time to make reminder calls. Hence, automated appointment scheduling is definitely making notable headway within the health industry – Indeed, automated appointment scheduling is being utilised by some of the biggest health associations in the US and Canada today.

Effective and Progressive Solutions

Email patient appointment reminders and even text messaging is progressing within the health industry. Even so, calling the patient remains one of the most effective tools with regards to combating no-shows. Nevertheless in a modern world the modern client appreciates adaptability and modern conveniences therefore it helps to provide options. Some medical practitioners feel that patient reminder calls encourage patients to cancel and reschedule. However, the stats do not suggest nor support this theory as they support the notion, patient appointment reminder calls can reduce no-shows and so can improve revenues. In addition, even if your patient does re-schedule better to know that not.

On The Ball

Automated appointment scheduling frees up staff: Giving them more time to actually deal with patients on the front desk. They can help to avoid all the scheduling problems which can and do arise, in particular with regards to no-shows and re-scheduling. Automated systems can help reduce your appointment scheduling nightmares keeping your medical practice on time and on the ball.

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