Medical Appointment Scheduling For the 21st Century

December 4th, 2008

Patient satisfaction or employee well-being…if you had to choose one over the other, patient satisfaction would have to come out on top. Medical scheduling means you don’t have to choose one over the other. Patients should be happy making their own medical appointment scheduling and your front office staff can be freed from the stressful non-stop calls that interrupt their other office tasks.

Online scheduling has come a long way since it first came on the market in the 1990’s. Technology advancements are happening fast and furious and new versions of medical appointment scheduling voice recognition software with added features are reaching the market regularly. Beta testing new components is an ongoing occurrence. This is good news for forward thinking medical offices that are using older versions and looking to upgrade.

If you are in charge of a busy medical practice imagine the advantages of having an automated email appointment reminder available to your patients saving you time and keeping your office staff free to focus on more important issues. You would be able to track all outgoing emails and verify scheduling changes and cancellations. You would simply preprogram your automated medical appointment scheduler software and let it take care of business for you.

Medical scheduling with automated systems is big business and vendors have made sure they comply with those agencies with a vested interest in the medical community and patient care. That’s why you should consider purchasing your medical appointment scheduling system from a Health Insurance Portability and Accountability Act [HIPAA] compliant vendor who specializes in online doctor schedulers.

These medical appointment schedulers are designed to be safe and secure even though they are handling the most basic of patient information, you can be assured it will be locked down. In basic terms, SSL security means if you need to comply with privacy and security requirements an SSL Certificate enables encryption of sensitive information during online communication. Each SSL Certificate contains unique, authenticated information about the certificate owner and has two Keys, public and private. The public key enables encryption of information and the private key allows for deciphering of encrypted message at the server level. Patient information is safe.

Your medical appointment scheduler also comes with a feature that will provide data back ups for your peace of mind. In the event of a server malfunction or some other service interruption, you can rest assured that your online information could be reproduced with little fuss.

Customization of the features includes but is not limited to language preferences so you can communicate clearly with those patients whose first language is other than english. Messages can be changed to suit your practice or purpose.

Medical scheduling has never been more innovative and if used only in a back up capacity can change the morale of an office overnight. You will be content with the knowledge that your phone calls are being handled 24/7 by modern technology designed for your industry.

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