Online Medical Appointment Scheduling – Five Good Reasons

July 14th, 2012

With some of America´s leading health organisations leading the way, online medical appointment scheduling has become increasingly popular: Not just with medical practitioners and practices, but also with patients. As people become more accustomed to using the internet they are embracing the opportunity to make their doctor appointment online. Indeed, recent surveys by leading figures such as the Wall Street Journal and Medical Economics reveal that a majority of adults actually prefer online scheduling. There are many advantages to using an online appointment scheduling service. Here´s five of the best!

Improved Customer Service – Automated scheduling gives staff and doctors more quality time for patients. Front desk staff can spend a lot of their day simply answering calls and scheduing appointments. Patients can be left waiting at the front desk, or waiting on the end of a line during busy periods – Not something they enjoy! Tempers can become frayed and conflicts ensue. Automated appointment scheduling helps to reduce the pressure and so avoid conflicts and prolonged waiting.

Convenience – Patients can schedule their doctor appointment after hours. Online appointment scheduling is available 24/7. Patients can quickly and easily book an appointment, which means they are less likely to go elsewhere: Which is a possibility if they are consistently left waiting on the end of a telephone line. In a modern world people do not like waiting. Some online systems can deal with new patients too, which can only be good for business.

Disabled Patients – Patients who are hearing impared often rely on others to make their doctor appointment. Online scheduling puts them in control – and easy and convenient way to schedule an appointment.

Reduce No-Shows – Patient appointment reminders can be generated automatically. Automated reminder calls are much less labor intensive than any of the alternatives. Some systems can send SMS and email reminders to patients. Patients can reschedule, cancel or confirm their appointment with ease. Patient reminder calls have proven to reduce no-shows. However, staff do not always have the time to make them. With an online, automated system they are made on time every time for a fraction of the cost.

Cost Effective – Automated online systems are generally less expensive than live answering services. Because they are able to deal with patient reminders and so help to reduce no-shows they are extremely cost effective. For a relatively nominal monthly fee you can improve customer services by saving time…and so money.

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