Lisa West December 2nd, 2012
For any practitioner (medical, specialist, dental, holistic etc) patient appointment scheduling is essential: Indeed, it is no secret that revenues depend upon it. As the world becomes an increasingly competitive place, it is essential for businesses to streamline work processes as effectively and so cost effectively as possible. Over the last decade many of the world’s largest health organisations have turned to automated patient appointment scheduling to achieve just that. Automating patient appointment scheduling tasks invariably results in the improved overall performance: Less mistakes are made and patients are able to schedule an appointment at any time, which can save staff a lot of valuable time.
Today, this technology is available and affordable even for sole practitioners. Of course, there are extremely advanced automated schedulers available. However, such advanced systems are rarely needed by smaller medical practices and sole practitioners. Basic features include automated patient appointment scheduling services and patient appointment reminder calls.
Patient Appointment Scheduling
Automated schedulers can be used during busy periods or applied 24/7: It depends upon how busy the practice is. Most online systems (as opposed to “in-house” systems) can also provide patients with 24/7 scheduling – In a modern world, providing this kind of convenience can keep you ahead of the competition.
Patient Reminder Calls
The stats tell us time and time again that patient reminder calls can help to reduce no-shows. In any medical practice, time is money and no-shows cost: Time is one thing that can never be recuperated. Automating this task gives your front desk staff more time to deal with patients: No more hours spent making calls manually or writing out cards. For any medical practice or practitioner with a high No-show rate automated patient scheduling software can be extremely cost effective: Helping to reduce no-shows and so increase revenues as well as the level of patient care provided.
Free or Paid?
They say nothing in life is free, and that is generally the case online as it is offline. Free scheduling software invariably comes with terms and conditions attached: And usually, those conditions include giving the provider of that free system certain “information”. If you think your patients wouldn’t mind giving away their information they okay. However, for most this would cause a conflict of interests. Indeed, it would be hard to imagine these free systems being HIPAA compliant – Ultimately, you get what you pay for in this life and that includes patient appointment schedulers.
- Medical Receptionist