Patients Will Find Your Automated Appointment Scheduling Therapeutic!

December 19th, 2008

If you can remember the last time you were placed on hold and left there to simmer when you had better things to be doing then you will appreciate the relief your patients will experience when they use your new online appointment scheduler. No longer will your medical receptionist be placing callers on hold while she tends to the multitude of other tasks that fall under her pay grade. Everyone involved will appreciate your foresight and progressive business sense when you commit to investing in an online doctor appointment scheduling service.

If you have patients whose first language is other than english you can customize the messaging for a selection of different language options all delivering the same message. When patients need the services of a medical doctor chances are there is a certain amount of anxiety associated with making an appointment. If the process is a simple permission system for online appointment scheduling then your patient will spend less time making the appointment call and get back into their routine.

I have spoken to a number of people about the intrusiveness of some live medical receptionists and the verdict is unanimous that they feel violated when asked about the nature of the appointment or “why do you need to see the doctor?” Frankly, this is none of their business and with an automated appointment scheduler; the patient is free to arrange an appointment without the inquisition from a live receptionist.

Self-service patient appointment scheduling will make the appointment process simpler for your patient and they will appreciate the fast service and confidence that their appointment is set. They have avoided embarrassing questions from the medical receptionist, the automated scheduling software questions were easy to understand, and they were given a chance to verify their answers.

The beauty of this online doctor appointment scheduling is the patient is given choices and if they are elderly, they will be able to take their time answering questions or checking their calendar for suitable dates without feeling rushed. If a patient is in an emergency, the online appointment scheduling service can direct the call to a medical attendant or the doctor (in case of emergency) directly if they are that available for patients.

Another advanced feature available with automated appointment scheduling services is if you have a dual practice you can set up the appointment scheduling software so patients are directed to the proper medical provider. Patient calls will never go to the wrong doctor. Medical staff can check the online scheduler anytime to confirm or verify appointments, reschedule appointments, and arrange for callbacks for various reasons.

A patient’s time must be respected these days. Folks are always complaining about how much time they spend sitting in doctors’ offices and it is even worse for someone with a chronic condition that needs regular monitoring. The least you as a medical professional can do is streamline the appointment scheduling process so it is convenient for your patients. It can also prove to be profitable for the overall medical practice as you will find out.

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