Psychiatrists depend on automated phone reminder

Neil Kokemuller December 2nd, 2008


Operating a psychiatric practice can be stressful. Psychiatrists often work with patients that struggle with tough mental and emotional issues. The ability to work effectively with patients can be very rewarding to professionals, though, which is why providers select psychiatry as a profession.

Psychiatry is also a business. Like any other service provider, psychiatric practices must generate revenue and manage costs. This part of the industry can also contribute to the stress level of a provider and managing office staff can certainly be a strain on the real focus of the psychiatric professional.

Turnover is notoriously high in medical practice front desk positions. In many psychiatric clinics, one or two receptionists are relied upon to manage the office. This includes patient attentiveness, answering phone calls, filing, errands, delivering reminder calls, and completing insurance paperwork. This can be a massive undertaking for any human being and the stress has proved too much for many a receptionist. Fortunately, an automated appointment reminder program can be a problem solver and help in many facets of operating a practice.

Appointment reminder software offers solution for managing one of the more tedious tasks that office staff must complete. Daily reminder calls are necessary in any industry that relies on appointments for revenue. Patients, especially those burdened with other mental and emotional challenges can be forgetful. They can also forget to call and cancel appointments when something else comes up.

Appointment no-shows are a huge financial strain on a psychiatric practice as providers rely on consistent appointment bookings for ongoing revenue generation. Staff and resource expenses are still necessary even when appointment times are missed.

Why is appointment reminder software better than a live agent phone reminder? There are several reasons. First, as mentioned, receptionists are overwhelmed and delivering tedious telephone reminders every day can be exhausting. This may cause the live agent to be irritable in making the calls and potentially cause them to neglect effective performance of other important tasks. Since people deal with stress and fatigue and an automated appointment reminder software does not, there is much less ongoing management and maintenance of the virtual phone reminder.

Appointment reminder software operates efficiently and accurately. It delivers reminder calls precisely as it is programmed and in a quick fashion. This frees up the live agent to handle the other personalized care and paperwork needs. A good phone reminder program can be acquired for a modest up front investment, which is certainly repaid in the reduction of patient no-shows. The phone reminder enables the patient to either confirm or cancel their appointment. The confirmation serves as a friendly reminder and the cancellation lets the office know to reschedule that time slot. Either scenario helps protect the important revenue that might otherwise have been lost.

The phone reminder can also be programmed to include notes about the visit to ensure there are no issues or delays when the patient arrives at the office. Small features like this have prove to be big help to medical practice, making the service ever pupular among physicians.

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