Save Medical Office Costs in a Receding Economy

December 2nd, 2008

While medicine is often touted as a recession-proof industry, many doctors are dismayed to watch their revenues flat-line even as patient workload increases. Using an online medical scheduling service can reduce the cost of many common office time wasters. In these uncertain economic times, it is more important than ever to get a firm grip on your clinic’s cost-to-profit ratios.

In order to get the most income out of your sterling patient services could be a simple matter of a 24/7 medical reception service. How is online medical scheduling or a type of Virtual Medical Office Receptionist going to earn you more revenue in a down economy? I have listed five of ways that you can get the most out of your clinic’s overhead costs by hiring a virtual receptionist as your new back up employee.

High Staff Turnover Protection – Even the most efficient medical office can have trouble with low staffing periods. A reliable remote receptionist service serves as a live answering service, 24/7 patient scheduling, appointment reminder, as well as a back-up receptionist. Not only will you save the hassle of trying to keep a full team during these potentially chaotic times, but you may find your clinic is able to spend less money overall because you are able to trim some personnel costs. This brings us to the next advantage.

Less Medical Staffing – Depending on the unique needs of your clinic and patients, an online medical scheduling service can cut your staffing needs considerably. A small practice may be able to run very efficiently with only a Virtual Medical Office Receptionist and one or two medical assistants. Well, and you, of course. The best virtual receptionist systems will also provide an after-hours answering service, appointment scheduling and reminder program.

Attract and Keep Web-Savvy Patients – More and more people prefer to use the internet for as much of their personal business as they can. For some, they prefer going online to dealing with anyone face to face. In their minds, the fewer people to deal with the better. A lot of that sentiment comes from being burnt by human error. Not only will you impress your existing patients with your modern, web-based appointment scheduling service, but the change has the potential to attract new patients, patients who are surfing the web for a clinic that is web-service friendly. Unconsciously, putative patients will equate you presence online with a dedication to always being on the cutting edge. It matters!

Cut Patient No-Show Rates – Patients that do not call to cancel an appointment wastes time and money. A patient no-show may be a lost patient if they simply do not reschedule. In this economy it is important to keep your practice a big as you can handle. An automated appointment reminder service cuts down on those patient no-shows. With an appointment scheduler, you will also free up staff to handle more important patient calls.

Improved Insurance Filings – Medical billing to insurance companies is one task that can pile up easily in a busy doctor’s office. It is not unusual to overlook reimbursement advantages when there is too much other work to be done. When the medical receptionist tasks are automated, you can afford to find and keep an excellent medical coder/biller. A good medical coder is worth their weight in gold. They can assure faster reimbursements and higher overall revenue for your practice. Plus your medical technicians will be able to devote more attention to your patients.

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