Archive for the tag 'automated appointment reminder'

Make The Most of Your Automated Appointment Reminder With These Tips

B sadewo August 1st, 2010

In the hope of increasing the productivity level of your medical office staff and improving the quality of service, you have decided to use an automated appointment reminder. This is an important step that can lead to the success of your medical practice in getting new patients, while maintaining existing ones by making them feel satisfied. To get the most benefit of the reminder system, there are some things that you should be paying attention to as well. These are tips you can use on how to best utilize the automated appointment reminder.

When you first installed the appointment reminder system, it is essential for you to sit down with your staff and explain thoroughly how the system works. It is an important part of setting the right expectations – both for you and your staff. You must explain how the automated appointment reminder will work for the benefit of the office – as well for the benefit of all staff members. Tell them how the system can reduce unnecessary loads that the staff usually encounters. Inform them that the system can make your staff focus more on their main tasks –to care for the patients and providing only the best level of service.

However, you should also stress that the system is not meant to takeover all your operation and that it merely acts as a great supporting device. Hence, your staff will still need to work hard and not feel easily content – knowing that there’s a system that can back them up.

Having a great appointment reminder system will only work if your patients are happy with it. Some reminder service such as mobile text message reminder, email reminder, maybe not easily set up compare to phone reminder which requires nothing to be done by patients.

Some may not be too tech savvy to understand the instructions given out by the system. You can overcome this possible problem by providing signs and handouts to the patients explaining how the system works. They will appreciate the effort that your medical office is giving and will learn to use the system for their convenience.

To run a successful medical office, asking for feedback from your patients should always be on your list. If you use the right system, you can be sure that you will receive good feedback. Nevertheless, it is always good to make your patients feel that you value their opinions and are willing to implement their suggestions.

Save Time and Money, Use Online Medical Management System

Dr. Maulik July 8th, 2010

When your health care center is as busy as GrandStation, there are a few, if not many, chances that the medical front office executive staff fails in managing the patients’ flow. Simplest example for this mismanagement is time overlapping when the appointments are allotted to the patients. Also, the patients may complain about getting busy telephonic tone for quite a long duration. On the other hand, the staff is incapable handling many calls at a time and hence, cannot satisfy all customers calling at health care center.

The solution for these hurries and worries is Automated Medical Management System which is popular as Online Patient Appointment Scheduler. Using Online Patient Appointment Scheduling system, you can not only manage the appointments as asked by patients but can also use the system in many ways.

Let us learn how Online Patient Appointment Scheduling System helps in overall medical office management…

Online Doctor (Patient) Appointment Scheduling System allows the patients to directly log on to the system and book their appointments without calling the human medical front desk executive. Advanced feature called Google Sync transfers the entire data (schedules) to the Google Calendar, which is accessible using hand-held devices such as Blackberry, HTC phone, Smartphone and iPhone. Furthermore, a 2-way sync allows the user to manipulate (reschedule or cancel) the appointment without contacting health care center. This is a kind of having clinic management in hand wherever you go!!!

Specially designed appointment system can also work as medical answering system. It can answer patients’ calls the way doctor wants. Also, the doctor can feed the answers according to her/his expertise. No matter many patients calling at same time, no one of them would get busy tone!

Medical answering system can also work as patient reminder wherein the system automatically calls the patients and notify them about their due visits. The doctor can build a rapport as patient would feel being personally cared. They can be informed about their dietary chart and any regimen too.

A prepaid option in appointment schedule can reduce the chances of losing the money in case of no-show patients as it asks for the consultation fees before patient arrive to the center to see doctor.

All-in-all, a web-based appointment scheduling system is worth to turn medical office automated for taking it to a skyrocketing growth.

Features of the best patient reminder

Dr. Maulik July 4th, 2010

On the market, you find many software tools that help in medical management. Nevertheless, if you get into the wrong hands, you lose money and the patients. It is, therefore, very important that you choose patient reminder that not only takes care about your patients but also helps your medical front office staff in day-to-day medical office management.

It is all about choosing the right tool on right time! You are utterly fed up tackling issues at your health care center and due to limitations of medical receptionist; you do not feel comfortable as there are lots of patients complaining about getting busy telephone tone most of the time. Right from booking patients’ appointments without overlapping the time to remind the patients about their forthcoming visits to the clinic, all these acts are to be done perfectly. Let us learn what an ideal patient reminder should do for you…

An ideal patient reminder should be capable to call the patients automatically. This should be done without any human interference. Setting the date and time, the system should call patients with its own and should remind them about their next appointments. Also, it should be able to notify them and remind them about their dietary plan and regimen as suggested by concerned health care provider.

Patient reminder system should also perform multiple tasks at health care center. For instance, it should be able to answer the patient serving as medical answering system. No matter how many calls the center receives at a time, the system should answer them all, altogether! No caller should receive the boring busy tone. This feature is useful during the programs such as medical camp (especially free of cost). Advanced feature like multiple language support (Spanish, French and Chinese etc) is also preferred to tackle foreigners as patients.

The system should be able to book patients’ appointments online. It should also have prepaid appointment system to avoid no-show cause patients that contribute in the loss of the revenue. Preferably, online doctor appointment scheduler should also have Google Sync option through which, the data is sent on handheld devices such as Blackberry, iPhone and Smartphone. A two way Google Sync is preferred as to modify the dates and timings according to the user’s schedule.

It is important to choose the system that help in medical management as well as generating revenue. It should work like a typical medical virtual receptionist.

Slash Patient No-Shows Through Automated Appointment Reminder

Richard Lango June 30th, 2010

“Failed appointments pose financial as well as administrative problems for residency practices. Proactive reminder systems are needed to promote patient attendance.” Concludes a study carried out to determine the effects of patient no-shows at clinics. The study published by the National Center for Biotechnology Information showed that cancellations and no-shows covered 31.1% of scheduled appointments and gobbled up 32.2% of scheduled time. This results in a revenue shortfall of between 3% and 14% within one year.

Time and money: effects of no-shows at a family practice residency clinic

This study shows the seriousness of no-shows in any medical practice. Therefore, you cannot afford to take it for granted. You need to set up a good patient appointment reminder system to help your patients and your business. Most of the patient no-shows are as a result of the patients forgeting about their appoinments for one reason or another.

The secret here is the word good. There are very many reminder services in the market, and not all of them will suit your purposes. So, what constitutes a good reminder program?

The reminder software you are using helps you to get in touch with your patients in the best way possible. This means that it needs to have a way of reaching all types of people, hence it should get in touch with the patients in a variety of ways, including:

Telephone

Telephone is a very good way of getting in touch with many people. An automated telephone reminder is especially suitable for the elderly who do not often use the newer modes of communication.

You will cater to the needs of the patients who prefer using the telephone. However, you can still miss some people since not all people have installed an answering system in case they are away.

Email

Many people use email nowadays, which makes it a convenient way of reaching them. There are some people who use email as their main mode of communication.

If your reminder software uses email alone, however, you will not serve every person well. In addition, the prevalence of spam mail has resulted in spam filters that can inadvertently send your reminders to the spam folders.

Text message

Apart from the fact that very many people use cell phones, text messages have the added advantage that you will reach your patients wherever they are. This is an especially good choice for busy individuals who travel often.

However, the patients have to pay for the text messages.

Your patient reminder service should therefore include all these options. Preventing just one no-show in a month suffices to cover your subscription.

Is medical staff incapable in front desk? Opt for Virtual Receptionist

Dr. Maulik May 9th, 2010

Humans are prone to make errors and many times, it is difficult to reverse the blunder made. Also, humans are often driven by apathy and emotions that make them less proficient and reliable as compared to machines i.e. computers. Also, computers can get the health care center 24/7 service that is accessible by patients all day. Virtual medical receptionist is such kind of system that helps health care providers in managing medical center in much efficient way than ever before.

Medical virtual receptionist literally means that the system used for medical office automation can do multiple tasking that human front office finds difficult to perform.  For instance, recruiting call center agent cannot make patient appointments, answering patients’ calls and reminding patients about their forthcoming appointments at a time without getting tired or frustrated! The breakthrough you require as an owner is going computerized. Specially designed software helps you in managing day-to-day tasks.

Virtual receptionist can communicate in different languages such as French, English (default), Spanish and Chinese. In this way, the patients with different mother tongue can be served better.  During events such as free medical camp wherein many patients’ calls are expected to come at a time, medical answering service plays crucial role. It can answer many calls at a time without getting the callers busy tone.

Online appointment scheduling is another unique feature virtual receptionist. Advanced system has feature of Google Calendar synchronization that sends the schedules on handheld devices such as iPhone, Blackberry and Smartphone through which, the health care provider can access and reschedule the plans according to his/her wish. Special online doctor appointment scheduler comes with prepaid option that allows patients to fix up their appointments by paying money in advance. This way, the chances of losing the revenue (because of no-show patients) can be reduced.

All the services provided by virtual receptionist are available 24/7 to the clinic. In this way, the patients can access the center anytime they want. All time availability can bring more patients to the health care center that in turn, generates more revenue. Making medical office automated is clearly a win-win situation for the patients and doctors (the owners of health care centers).

Automating Health Center? Try Online Appointment Scheduler

Dr. Maulik April 11th, 2010

If you are looking for the best automated system for your clinic or hospital, you should bank on the software that can work efficiently on multiple tasks such as online patient appointment scheduling, patient reminder, medical answering etc. It is a high time that your health center requires a tool using cutting edge technology and at the same time, the system can be tailored as per your need.

An all-in-one online appointment scheduler typically behaves as medical virtual assistant that offers several services such as fixing up the appointments asked by patients, reminding them about their forthcoming visits to the medical center or calls them instructing regimens suggested by doctor etc. Also, it should answer the calls made by patients for queries or advice.

Specially designed online appointment scheduler comes with great features such as it synchronizes schedules with Google Calendar and sends you on your handheld devices such as iPhone, Smartphone and Blackberry. You can alter, postpone or reschedule such appointments –no matter where are you sitting. This is very useful feature for the health care providers, surgeons, physicians and other specialists who travel out of their centers frequently.

Another benefit that comes with online appointment scheduler is it can be used as prepaid appointment scheduler where patients pay in advance for your consultancy. This tackles no-show patient issue, which is known reason for revenue loss.

When the center is expected to flood with patients’ calls, online appointment scheduler can be tailored to virtual medical front desk that answers the calls according to your need. Doctors can feed the system according to their expertise. Also, the system comes with multilingual option (such as English, French, etc) for a better conversation with foreign patients.

The system can also make calls to patients reminding them about appointments and other schedules at health care center. This, again, is to assure their visit to clinic or hospital and increase the potential.

A fully computerized automated medical office can not only save your time and money but can also help you in generating good revenue and managing the clinic without any hassles.

 

Looking for a Manager for your Clinic? Try Patient Appointment Scheduler!

Dr. Maulik April 2nd, 2010

Due to staff’s apathy or incapability to tackle the flood of patients seeking appointments, you may think to appoint qualified manager that can tackle all such hassle and gives you smoother, better medical management. The idea is to retain old patients, make new ones and at the end of the day, generate good revenue without compromising the quality of service. Let us look at a unique system that can not only tackle appointments scheduling but can also do many tasks for bettering overall health care center management.

The system that can fix up patient appointments can also be used as virtual receptionist that can answer patients’ calls in a friendly way. Furthermore, doctors can feed their own answers according to their expertise. Additional features include its multilingual support that can be set as French, Spanish, and English etc. –this kind of support is useful in interacting with foreign patients.

Online patient appointment scheduler is proven to be very useful tool for physicians and surgeons who frequently travel as the system helps them to get schedule on their handheld devices. This is because the scheduler synchronizes the appointments with Google Calendar, which is accessible on handheld devices such as iPhone, Smartphone and Blackberry. Furthermore, online appointment scheduler can have prepaid appointment facility that helps in tackling no-show patients, one of the reasons for revenue loss for any clinic.

Office automation using online appointment scheduler can serve you as medical answering system too! Patient reminder is a special feature of the system to call and remind patients about their forthcoming visits to clinic and also regimens suggested by experts. Automated medical answering can take over the job of human medical front desk reducing the chances of errors and apathy.

In event such as medical camp, the center expects hundreds of calls from patients and it becomes unmanageable tasks by staff to answer each of them. Fixing answering system can tackle patients’ calls and the best feature of this software is let many patients call at a time, no patient would get busy boring tone that otherwise annoy patients.

Keeping online appointment scheduler as you manager is the best deal you can ever have for better and smoother health center management.

Realizing the Importance of Patient Reminder System

Dr. Maulik March 27th, 2010

The importance of follow-up calls cannot be neglected in a doctor’s profession. Many doctors are reluctant to give follow up calls as they worry about “bothering the patient” prospect. But, it is crucial to understand the need of having a patient reminder service which can take care of all the follow-ups so that you do not lose your precious patients.

In most cases, a series of appointments is required to treat a particular problem. So your job is not over after just one appointment. Due to negligence, a lot of patients don’t show up regularly and miss some of their appointments. This negligence proves harmful both to you and your patient. This happens because most of us have a busy lifestyle now-a-days. The reason for patients missing appointments is not because they do not want to show up but because they tend to forget. If you have a large client-base then you might also not be able to give regular need-based follow-up calls to all patients, thus there is a high probability that your appointment scheduling will be disorganized.

A patient reminder service acts as a virtual receptionist which can take care of all your patients without bothering you. Just provide the necessary instructions and it will take charge of all your scheduled appointments, so that your patients don’t forget to return for their routine check-ups. A modern day patient reminder service comes along with a doctor appointment scheduler, thus clubbing both to make it one of the most handy and convenient tools for doctors.

The online scheduler can act as medical software for online appointment scheduling by sending e-mails to your patients to remind them of their next appointment. But what if your client doesn’t check his/her email frequently? You need a service which can directly call the patient and fix the appointment, so that the chances of no-shows are decreased to a large extent.

Such a reminder service provides you flexibility to schedule your follow-up calls according to the requirement. They have a soothing voice of a receptionist and can make calls at different times of the day. Since, they are available 24/7 calls can be made at any time of the day. A virtual receptionist can tirelessly call a patient at regular intervals until she reaches the patient and minimize the chances of a no show. In lack of an automatic appointment reminder service the staff has to get into a lot of hassles and maintain some really messy paperwork

Regular follow-up reminder calls ensure that you do not lose your old client base while you focus on expanding it. The trend of having an online appointment scheduler is on rise now and every doctor that focuses on providing high quality service to their client should have it in their offices.

Next »