Archive for the tag 'automated appointment scheduler'

Online scheduler more than just technology for chiropractors

February 5th, 2009

Are you a chiropractor that has ever struggled with patients not showing for appointments? Maybe they forget to call and cancel or maybe they simply forget – PERIOD! Is your office staff overwhelmed with the burden of keeping up with day-to-day demands of helping patients that come in for visits, managing phone calls, scheduling appointments, completing insurance paperwork, and performing other office tasks?

If you want to modernized a medical practice for better business efficiency, then Online appointment is a very important part of that modernization.

An online scheduler is much more than just an advanced technology that eliminates pen and paper scheduling. It is an extremely important business resource that is part of a complete customer relationship program that will help ensure your business operates profitably, with little waste, and with efficient customer service.

Customer service has taken on a whole new meaning in today’s hyper speed, internet-driven society. Consumers are out for information, quick delivery and response to issues, and a hassle free experience. Sure, friendly office staff is important to the overall maintenance of client relationships, but a chiropractor needs to offer patients an efficient and effective tool for self-service online appointment scheduling. Perhaps it is because you operate a fast-paced high traffic office, or maybe your patients are too busy to call and schedule during the hours your office is open. Regardless of the reason, chiropractic patients appreciate the ability to go online at their convenience, any time of the day or night, and use an automated scheduler for quick scheduling of their next visit.

Along with providing a great service instrument for your patients, and online appointment scheduler also makes your business operation more efficient. Your stressed staff is freed to give better in-clinic assistance. They can also work on other important tasks they may get neglected, such as the important paperwork and other office upkeep. By funneling the simple process of appointment scheduling to the web, your office staff is more available.

The online scheduler is also effective for maintaining patient relationships. It appointment scheduling software allows you to gather patient data, including contact information, and send out appointment reminders through e-mail or other mobile technology applications. This helps reduce the new shows that drain your business. The reminders allow the patient to cancel or confirm an appointment, reschedule, and ultimately helps you avoid an empty appointment time in your day. The consistent contact with your patients helps them remember to visit their chiropractor regularly, to schedule follow up visits, and to call when there is a need to cancel.

Do no make the mistake of believing an automated scheduler is an unneeded technology product. A best in class automated scheduler is a business resource that can help you save your patients’ time, improve your overall service, and keep existing clients coming back for care and loyal to your clinic. All of these are not just preferences to consider. In today’s competitive environment, your practice competes with others who are beginning to see the benefits of combining advanced technology with a customer service approach to healthcare. Do not be the one left behind!

Psychiatrist New Year’s Resolution: Get an online scheduler

December 5th, 2008

As psychiatrists contemplate what changes to make in their practices, an online scheduler should be at the top of the list for consideration. This resolution is not just one that would help them personally and professionally, it would also be an outstanding service opportunity for patients and employees. An automated scheduling software tool allows the psychiatrist to offer prospects and patients the ability to schedule appointments through the web, and it also presents an automated way to send important email reminders.

Web-based business transactions are growing. After remaining stagnant for a while, internet business has doubled as a portion of total business sales since 2006. In 2006, the internet accounted for about three percent of all sales. As of late 2008, the internet generated six percent of sales. Internet sales are also growing at a 20-25 percent annual rate, a trend that most analysts expect to continue. Why is this happening? Many credit the strong growth in internet business to more creative internet marketing from non-internet based businesses.

Industries, like transportation, hospitality, and yes, healthcare, have recognized the growing trend and the opportunity to generate traffic and sales through a new channel. Though psychiatrists deliver their services in an office, they can reach out to new prospects and book appointments through a web-based doctor appointment scheduling solution. There are definitely advantages to using the solution, and the benefits affect the psychiatrist, his staff, and patients.

Patients are the ones using the web who should be targeted with the efficient ability to schedule appointments online. With an online scheduler, busy people can make appointments on the web 24/7 and avoid the hassle of calling and getting a busy signal, being left no hold, or dealing with a stressed and overworked receptionist. With an automated appointment scheduler, the patient is able to quickly setup an appointment using the customized scheduler available to providers to use. Using the advanced security measures delivered by a top solution, the patient also shares a bit of personal data, including an email address when scheduling. This provides the psychiatrist with patient data that can be backed up, used for follow up and appointment reminder emails, and used other marketing and operational needs.

Receptionists appreciate the online scheduler as well. Patients schedule via the web allows receptionists to focus on personalized care, complex phone calls, insurance paperwork, and other important office management tasks. The reduction in stress and burden makes receptionists more satisfied and effective.

Finally, the psychiatric practices benefits from the business benefits of the online scheduler. The technology offers an efficient connection to a large audience. A good online scheduler comes with a moderate up front investment and requires little to no ongoing maintenance. The modest cost and maintenance combined with the enhanced customer service and employee morale create a great value. Plus, the ability to deliver email reminders helps reduce patient no-shows and improves revenue generation. This is more effective than a receptionist half-heartedly or while exhausted, making reminder phone calls.

Dental patients love online scheduler

December 2nd, 2008

Many dental providers are seeing excellent benefits in operational efficiency and patient relationships through the use of an online scheduler. An online scheduler enables patients to schedule appointments and receive an automated appointment reminder through the web.

The reality of business today is that consumers are moving online at a fast-pace. Even face-to-face industries and service solutions are beginning to seeing the opportunities to offer appointments, bookings, and transactions through the web. A web-based dental appointment scheduler is a solution that dental practices must not only embrace for competitive advantages it is one that soon is going to be a competitive necessity.

There are many benefits to patients with a web-based appointment scheduler. First, internet sales are climbing at a pace around 20-25 percent per year and are expected to grow to about twelve percent of all business transactions by 2011-2012. This means that people are spending more time looking to make purchases online.

Additionally, many people are using the web for self-diagnosis of healthcare issues and are therefore an audience for providers that target consumers on the web. An online appointment scheduler is also an efficient and hassle-free experience for many people. The ability to schedule an appointment on your own, without the hassle of dealing with a busy receptionist, and at any time day or night, is desired by many people.

Speaking of those busy receptionists that are often stressed and fatigued from multi-tasking in a busy dental practice, they benefit as well from an online scheduler. As more patient traffic is moved to a web-based dental appointment scheduler, the receptionist does not have to manage as many routine appointment scheduling phone calls. This frees them up to offer more personalized attention to in-clinic patients or callers with more demanding needs. They are also more capable of completing other important office tasks including all-important insurance claims paperwork that is a key driver of office revenue. Morale of the office staff is greatly improved if the receptionist is not overwhelmed. In turn, patients also get a better experience when visiting the dentist office.

There are many excellent benefits to the dental practice as well when an automated appointment scheduler is used. First, it provides an additional medium to connect with potential new patients. As mentioned, many people surf the web and look for information on healthcare issues online. This means there is an audience available on the web that may not reach out to you on the phone or in person. Maintaining patient relationships is also important to the long-term success of any healthcare practice. When patients use an online scheduler, their data is collected and an automated e-mail appointment reminder program is used to reduce patient no-shows. Data collected is secured and private with the best online scheduler solutions. Most also come with effective backup systems that help ensure that dental providers can track patient behavior, monitor trends with no-shows and missed appointments, and also contact patients to schedule follow up visits.

Chiropractors like benefits offered by online scheduler

November 24th, 2008

Chiropractors come in all shapes in sizes. Some chiropractic clinics are very large, have several providers or professionals, and a decent sized staff of a receptionists. Others are smaller, may have one chiropractor, and may only operate with one receptionist. Regardless of the size of the clinic, any chiropractor can benefit from the new technology advantages presented by an online scheduler. An automated appointment scheduling software program is a fast-growing tool used by many medical practices to take advantage of growth in online bookings and to present an efficient and practical automated appointment scheduler and patient relationship management solution.

Online business continues to grow rapidly. Internet sales transactions currently account for about six percent of all purchases. This number is expected to grow by 2-3 percent per year for the next several years. Internet sales along have been growing at an impressive clip of 20-25 percent per year. Part of the reason for the rapid growth in online business transactions is that the internet is now used for business by companies that do not actually deliver a product or service online. Two service-oriented industries that do not offer online solutions, travel and healthcare, are prime examples of businesses that now leverage the online forum for growth. Thanks to advancements in technology, the best in class automated appointment scheduler not only allows consumers to schedule appointments online, it also enables the chiropractor to collect patient data for relationship maintenance and automated email reminders.

The online scheduler can be customized based on the needs of the chiropractor. Appointment timeframes vary and appointment information needed does as well. The chiropractor can set up their online appointment reminder to fit their needs. This not only benefits of the practice it is a great service. The practice benefits in that the online scheduler is much more cost-efficient appointment scheduler than a live agent. The chiropractor is also able to build and maintain important patient relationships and reduce patient no-shows with automated email reminders and phone reminders.

Patients appreciate the ability to use the online medical scheduler as opposed to having to potentially waste time trying to make a phone call. Receptionists are busy, some leave for lunch, and others may be stressed or busy with paperwork. With an online appointment scheduler, the patient can schedule appointment times quickly, receive automated email reminders, and schedule their appointments at any time day or night. It is all about convenience for today’s busy consumer.

The online appointment scheduler is an all around profitable tool for any chiropractor. The benefits of an online scheduler combined with the modest costs and little to no ongoing maintenance are extreme. The best in class automated appointment scheduler should also come with a database backup to ensure key patient data is protected and usable. Privacy is also a necessary factor in getting the best online scheduler for a chiropractic office. Consumers are still concerned about protection of their personal information when share on the web.