Archive for the tag 'automated appointment softoware'

Patient appointment reminder service is a dentist’s best helper

November 25th, 2008

Many dentists are turning to an automated appointment reminder software solution to complete all-important appointment reminder calls to patients. There are a couple main reasons that dental offices deliver appointment reminder calls to patients. The first is simply as a reminder call to ensure a scheduled patient does not forget an appointment or neglect to cancel in advance. This is an important service for the patient who may not keep a good schedule or one that does not offer the courtesy of a phone call in advance. Additionally, a telephone reminder can be used to remind recent patients to schedule follow up visits which are very common with certain types of dental procedures. Some patients will avoid or neglect to schedule a follow up after a procedure. The dentist wants to make sure everything is okay and repeat visits are an important revenue driver for the dental practice.

Surprisingly to some providers, an automated appointment reminder is often more efficient and cost-effective than a live agent telephone reminder, and many patients prefer the automated patient appointment reminder. Receptionists in a dental office can be stressed or overwhelmed with work which prevents them from efficiently completing appointment reminder calls. Sometimes, their irritable tone can even turn off new or existing patients. However, the automated reminder service does not grow tired or weary and it performs the telephone reminder consistently and accurately every time. Though not as strong on personal interaction, the appointment reminder software solution is just what the “dentist” ordered for many patients.

The automated reminder as an appointment reminder courtesy can allow the patient to confirm or cancel their appointment. This way, a cancellation still leaves time for the appointment time to be rescheduled, preventing lost revenue for the practice. Dentists rely on appointments to generate revenue and missed times are a burden. The phone reminder can also include notes directing certain types of patients (new, follow up, certain procedures) on arrival times, what to bring, and the like.

The telephone reminder as a reminder to the patient to schedule a follow up visit helps encourage ongoing relationships with patients and repeat business for the dental practice. Many patients just forget the importance of a follow up visit and get caught up in their day-to-day lives. A simple telephone reminder can be a great prompt to get them to return to the dentist office for follow up care.

The efficiency and accuracy of an automated appointment reminder is a great value for many dentists, especially given the moderate up front cost and little to no ongoing investment. It is not just the performance of the phone reminder program that is important to keep in mind. Employee performance should also greatly improve if they are freed from the burden of processing the reminder call program. Employees can focus on personal attention to callers and patient visitors, while also completing important insurance paperwork and other routine office tasks. Everyone wins when an automated telephone reminder is used in a dental practice.