Archive for the tag 'automated scheduler'

New online scheduler automated patient sign-up feature helps doctors

March 16th, 2009

Is your office staff overwhelmed with the time involved in setting up new patient accounts and scheduling appointments for them?

Many receptionists in doctor’s offices are overwhelmed with the burden of multi-tasking patient visits, reminder calls, medical scheduling, paperwork and more. There are some basic processes, that when automated, free up some of the time that is expended for routine tasks. There are now new medical scheduling programs that allow new patients to actually sign up with your office, and schedule their first appointment.

This benefit is a win-win opportunity for both the medical practice and the patient. The practice has more refreshed and helpful staff and they are more equipped to manage important tasks. Patients can now avoid the hassle and inconvenience of calling to schedule a new appointment. This takes time, and sometimes can lead to holds and busy signfals that are not good from a service stand point. Plus, the medical scheduling program is available online, making it accessible 24/7 to the patients.

Another advantage with the new medical scheduling program is that the doctor’s office no longer has to mess with the challenge of turning away patients that do not have the right insurance provider. The automated sign up process for new patients conveniently takes care of this. When the new patient signs up online, they enter their insurance information. The insurance matching takes place at the point of the initial sign up, so your office does not have to get involved and deny the patient.

Once the patient is approved and signed up for your online scheduler program, they receive login information for their new account. This enables them to login to their patient account and sign up for their first appointment time. This first appointment is often the most time consuming for your office to schedule. Now, you do not have to worry about that issue.

The process with the new online scheduler feature for automated patient sign up is fairly straight-forward. First, your office uses the program and sets up a list of accepted insurance plans and available appointment time slots. Current patients can help you spread the word about your practice and the new automated scheduler by passing your link to friends and family members.

The new prospects complete the online patient application (saves time and paper). The online scheduler filters out those that do not match the insurance requirements, again keeping this hassle out of the direct efforts of your staff. Once approved, the new patient uses their automated login they receive to look into the online scheduler and sign up for a time. The new patient sign up sets aside time slots for new patients.

After the new patient schedules their time, your office receives the new sign up application and either accepts or declines the patient. Then, an email notice is sent to the patient. The time savings and mutual benefits to both the provider and the patient makes this scheduler feature a great benefit.

Online scheduler more than just technology for chiropractors

February 5th, 2009

Are you a chiropractor that has ever struggled with patients not showing for appointments? Maybe they forget to call and cancel or maybe they simply forget – PERIOD! Is your office staff overwhelmed with the burden of keeping up with day-to-day demands of helping patients that come in for visits, managing phone calls, scheduling appointments, completing insurance paperwork, and performing other office tasks?

If you want to modernized a medical practice for better business efficiency, then Online appointment is a very important part of that modernization.

An online scheduler is much more than just an advanced technology that eliminates pen and paper scheduling. It is an extremely important business resource that is part of a complete customer relationship program that will help ensure your business operates profitably, with little waste, and with efficient customer service.

Customer service has taken on a whole new meaning in today’s hyper speed, internet-driven society. Consumers are out for information, quick delivery and response to issues, and a hassle free experience. Sure, friendly office staff is important to the overall maintenance of client relationships, but a chiropractor needs to offer patients an efficient and effective tool for self-service online appointment scheduling. Perhaps it is because you operate a fast-paced high traffic office, or maybe your patients are too busy to call and schedule during the hours your office is open. Regardless of the reason, chiropractic patients appreciate the ability to go online at their convenience, any time of the day or night, and use an automated scheduler for quick scheduling of their next visit.

Along with providing a great service instrument for your patients, and online appointment scheduler also makes your business operation more efficient. Your stressed staff is freed to give better in-clinic assistance. They can also work on other important tasks they may get neglected, such as the important paperwork and other office upkeep. By funneling the simple process of appointment scheduling to the web, your office staff is more available.

The online scheduler is also effective for maintaining patient relationships. It appointment scheduling software allows you to gather patient data, including contact information, and send out appointment reminders through e-mail or other mobile technology applications. This helps reduce the new shows that drain your business. The reminders allow the patient to cancel or confirm an appointment, reschedule, and ultimately helps you avoid an empty appointment time in your day. The consistent contact with your patients helps them remember to visit their chiropractor regularly, to schedule follow up visits, and to call when there is a need to cancel.

Do no make the mistake of believing an automated scheduler is an unneeded technology product. A best in class automated scheduler is a business resource that can help you save your patients’ time, improve your overall service, and keep existing clients coming back for care and loyal to your clinic. All of these are not just preferences to consider. In today’s competitive environment, your practice competes with others who are beginning to see the benefits of combining advanced technology with a customer service approach to healthcare. Do not be the one left behind!

Psychiatrist New Year’s Resolution: Get an online scheduler

December 5th, 2008

As psychiatrists contemplate what changes to make in their practices, an online scheduler should be at the top of the list for consideration. This resolution is not just one that would help them personally and professionally, it would also be an outstanding service opportunity for patients and employees. An automated scheduling software tool allows the psychiatrist to offer prospects and patients the ability to schedule appointments through the web, and it also presents an automated way to send important email reminders.

Web-based business transactions are growing. After remaining stagnant for a while, internet business has doubled as a portion of total business sales since 2006. In 2006, the internet accounted for about three percent of all sales. As of late 2008, the internet generated six percent of sales. Internet sales are also growing at a 20-25 percent annual rate, a trend that most analysts expect to continue. Why is this happening? Many credit the strong growth in internet business to more creative internet marketing from non-internet based businesses.

Industries, like transportation, hospitality, and yes, healthcare, have recognized the growing trend and the opportunity to generate traffic and sales through a new channel. Though psychiatrists deliver their services in an office, they can reach out to new prospects and book appointments through a web-based doctor appointment scheduling solution. There are definitely advantages to using the solution, and the benefits affect the psychiatrist, his staff, and patients.

Patients are the ones using the web who should be targeted with the efficient ability to schedule appointments online. With an online scheduler, busy people can make appointments on the web 24/7 and avoid the hassle of calling and getting a busy signal, being left no hold, or dealing with a stressed and overworked receptionist. With an automated appointment scheduler, the patient is able to quickly setup an appointment using the customized scheduler available to providers to use. Using the advanced security measures delivered by a top solution, the patient also shares a bit of personal data, including an email address when scheduling. This provides the psychiatrist with patient data that can be backed up, used for follow up and appointment reminder emails, and used other marketing and operational needs.

Receptionists appreciate the online scheduler as well. Patients schedule via the web allows receptionists to focus on personalized care, complex phone calls, insurance paperwork, and other important office management tasks. The reduction in stress and burden makes receptionists more satisfied and effective.

Finally, the psychiatric practices benefits from the business benefits of the online scheduler. The technology offers an efficient connection to a large audience. A good online scheduler comes with a moderate up front investment and requires little to no ongoing maintenance. The modest cost and maintenance combined with the enhanced customer service and employee morale create a great value. Plus, the ability to deliver email reminders helps reduce patient no-shows and improves revenue generation. This is more effective than a receptionist half-heartedly or while exhausted, making reminder phone calls.