Archive for the tag 'call answering service'

Features of the best patient reminder

July 4th, 2010

On the market, you find many software tools that help in medical management. Nevertheless, if you get into the wrong hands, you lose money and the patients. It is, therefore, very important that you choose patient reminder that not only takes care about your patients but also helps your medical front office staff in day-to-day medical office management.

It is all about choosing the right tool on right time! You are utterly fed up tackling issues at your health care center and due to limitations of medical receptionist; you do not feel comfortable as there are lots of patients complaining about getting busy telephone tone most of the time. Right from booking patients’ appointments without overlapping the time to remind the patients about their forthcoming visits to the clinic, all these acts are to be done perfectly. Let us learn what an ideal patient reminder should do for you…

An ideal patient reminder should be capable to call the patients automatically. This should be done without any human interference. Setting the date and time, the system should call patients with its own and should remind them about their next appointments. Also, it should be able to notify them and remind them about their dietary plan and regimen as suggested by concerned health care provider.

Patient reminder system should also perform multiple tasks at health care center. For instance, it should be able to answer the patient serving as medical answering system. No matter how many calls the center receives at a time, the system should answer them all, altogether! No caller should receive the boring busy tone. This feature is useful during the programs such as medical camp (especially free of cost). Advanced feature like multiple language support (Spanish, French and Chinese etc) is also preferred to tackle foreigners as patients.

The system should be able to book patients’ appointments online. It should also have prepaid appointment system to avoid no-show cause patients that contribute in the loss of the revenue. Preferably, online doctor appointment scheduler should also have Google Sync option through which, the data is sent on handheld devices such as Blackberry, iPhone and Smartphone. A two way Google Sync is preferred as to modify the dates and timings according to the user’s schedule.

It is important to choose the system that help in medical management as well as generating revenue. It should work like a typical medical virtual receptionist.

Medical Answering System –A multitasking medical management tool

June 22nd, 2010

Gadgets and software have changed our lives from complicated to simple! The task that involved a lot of calculations took too much time before to get done but with revolutionary computer machines, now we can perform it in seconds or minutes. For medical practice, medical answering system is the best example of cutting edge technology that helps not only in tackling patients but can also serve as medical virtual receptionist.

Medical virtual receptionist is far better than human medical front office executives as the former does not get tired or does not take decision driven by emotions! Also, it can get you 24/7 service without any hassles. The system with medical answering service comes with multilingual options wherein the health care provider can set languages (French, English (default), and Chinese etc) for better communication with foreigners as patients. Also, the system can be tuned and used as per doctor’s expertise.

When it comes to multitasking at medical office, specially designed medical answering system wins the race! It can be used as patient reminder tool wherein it can automatically call patients and inform them about their due visits to the center for various reasons such as body tests, follow-ups etc. Also, the patients can be reminded about their dietary plan and any regimen as suggested by doctors.

The best part of medical answering cum patient reminder system is its capability to serve as medical virtual front desk manager. It can book patients appointments without any human front desk staff’s interference. Called as online patient appointment scheduler, the system allows patients to book their appointments online (using web) from anywhere, anytime! Advanced online doctor appointment scheduling system can synchronize with Google Calendar that sends the entire schedule of patients to Google account automatically. You, as a user, can access the schedule from handheld devices such as Smartphone, iPhone or Blackberry. Furthermore, a two-way Google Calendar Synchronization allows you to reschedule the appointments without communicating with receptionist or staff at health care center. This feature of medical answering system is very useful for the medical practitioners who frequently travel out of their town.

All the benefits apart, medical answering cum online patient appointment scheduler can reduce the chances of loss of revenue to the center because of no-show cause patients (the ones who booked their appointments but never turned or turned late wasting needy patients’ time). An option called Prepaid patient scheduler asks for the consultation fees in advance and hence, patients are very likely to arrive on time.

Using patient reminder cum medical answering service is like hiring perfect manager for medical management.

Receive Online Patient Appointment Schedules on Smartphone

May 22nd, 2010

If you run a clinic but cannot avoid your frequent visits to other cities due to one or the other reason, it is best to have Online Patient Appointment Scheduler. As the term suggests, online patient appointment scheduler is system that helps in scheduling the patients’ appointments online without any assistance of medical front office executives. This way, the human staff interference is much less and the scheduling is less prone to have errors in overlapping the timing asked by patients. The unique feature of doctor appointment scheduler is it can synchronize every data with Google Calendar and send it across to you –on you handheld device such as Smartphone, iPhone and Blackberry.

Advanced online patient appointment scheduling system comes with a two-way Google synchronization that allows you to reschedule, cancel or postpone the appointment as per your planning. Also, prepaid mode of appointment scheduling system enables patients to pay the consultation fees in advance as to prevent the revenue loss due to no-show cause patients.

Online medical appointment scheduler comes with very useful features. For instance, it can work as virtual medical receptionist where it calls the patients automatically and informs them about their forthcoming visits, tests to be carried out and the regimen as suggested by their doctors. This way, they are kept up-to-date and they do not miss the appointments at given time.

Also, some health care providers use appointment scheduling software as medical answering system. This automatically picks up the calls of patients and gets them what they want. The system comes with multilingual options as you can set it in different languages including Spanish and French. The voice tuned in the system is lovely and friendly. In addition, you can also set the system as per your expertise and if you want, you can tailor your own messages and use it as and when needed. Answering system proves to be very useful in event such as medical camp where lots of patients’ calls are supposed to hit the front desk telephones.

Is medical staff incapable in front desk? Opt for Virtual Receptionist

May 9th, 2010

Humans are prone to make errors and many times, it is difficult to reverse the blunder made. Also, humans are often driven by apathy and emotions that make them less proficient and reliable as compared to machines i.e. computers. Also, computers can get the health care center 24/7 service that is accessible by patients all day. Virtual medical receptionist is such kind of system that helps health care providers in managing medical center in much efficient way than ever before.

Medical virtual receptionist literally means that the system used for medical office automation can do multiple tasking that human front office finds difficult to perform.  For instance, recruiting call center agent cannot make patient appointments, answering patients’ calls and reminding patients about their forthcoming appointments at a time without getting tired or frustrated! The breakthrough you require as an owner is going computerized. Specially designed software helps you in managing day-to-day tasks.

Virtual receptionist can communicate in different languages such as French, English (default), Spanish and Chinese. In this way, the patients with different mother tongue can be served better.  During events such as free medical camp wherein many patients’ calls are expected to come at a time, medical answering service plays crucial role. It can answer many calls at a time without getting the callers busy tone.

Online appointment scheduling is another unique feature virtual receptionist. Advanced system has feature of Google Calendar synchronization that sends the schedules on handheld devices such as iPhone, Blackberry and Smartphone through which, the health care provider can access and reschedule the plans according to his/her wish. Special online doctor appointment scheduler comes with prepaid option that allows patients to fix up their appointments by paying money in advance. This way, the chances of losing the revenue (because of no-show patients) can be reduced.

All the services provided by virtual receptionist are available 24/7 to the clinic. In this way, the patients can access the center anytime they want. All time availability can bring more patients to the health care center that in turn, generates more revenue. Making medical office automated is clearly a win-win situation for the patients and doctors (the owners of health care centers).

Standardize Your Healthcare Center using Web Appointment Scheduler

April 25th, 2010

If you think of an automation of your medical office, you have to be careful before getting any of such system available on the market. Let us look at some important features that online patient appointment scheduler should have:-

  1. The most important thing you need in medical software is it should be HIPAA compliant that assures the security of patients’ information.
  2. Medical management system must have unique features that enables the system to work on multiple tasks such as it can be used as medical answering system and can also be switched on to patient reminder system as and when required.
  3. The system of medical answering should also have features such as setting for multilingual options wherein patients can interact in their own languages such as French, Chinese, and Spanish etc. Furthermore, the system can be tailored according to doctor’s expertise.
  4. Online appointment scheduler should be accessible anywhere, anytime. For this, the feature of Google Calendar Synchronization is very useful. It sets up patients’ appointments with calendar and sends it across handheld devices such as Blackberry, Smartphone and Iphone. A two-way synchronization enables the health care provider to reschedule or alter appointments.

The best feature of online appointment scheduler is prepaid appointment scheduling. The major factor that contributes to medical center’s revenue loss is a ‘no-show’ patient. The patients do not appear for the appointment provided on phone and that makes the clinic to suffer. Prepaid patient appointment scheduler is system by which the patients are to pay for the consultation, in advance. This ensures patients’ presence at the time allotted and lessens the chances of revenue loss.

Medical answering service can be used where high call volum from patients are expected. An event such as free medical camp requires robust system that can tackle many calls at a time, which is quite a difficult task for medical front office executives. Medical answering service can answer calls at a time without getting the caller a busy tone. This way, the accessibility of health care center is increased and expected footfalls to the center increase.

Online Patient Scheduler: A Remote Access to Your Health Center

April 18th, 2010

Do you travel frequently? Do you want to manage patient schedules without any hassles? Do you want to access your health center sitting anywhere in city or state? If these problems annoy you, you should probably have online patient scheduler, a tailored software system that manages your clinic when the human staff is not so capable or reliable.

You usually do not have computer with Internet connection when you are away from your health center, Neither can you drive with medical front office executive the way you want. Of course, there are some hotspots where you can simply plug on your notebook, but it is unrelaistic to carrying these devices and open your notenook anywhere, anytime when patient calls.

All thanks to medical software technology that enables you not only to alter or reschedule online patient appointments but can also work on multiple tasks that your center always required.

Online patient scheduler is a system that takes and fixes up patient appointments without any human interference. Furthermore, the system synchronizes appointments with Google Calendar and sends it to Microsoft Outlook and handheld devices such as iPhone, Blackberry and Smartphone. You can simply view the appointments and reschedule it according to your plan. The system can also be tuned into prepaid online appointment scheduler that patients can use by paying consultation fees in advance. This tackles an issue of no-show patient, one of the most bothering things that contribute to loss of revenue.

Medical professionals can tailor online appointment scheduler according to their expertise and can also use them as medical virtual receptionist. The system comes with feature of multilingual option setting which, patients speaking French, English, and Spanish etc can communicate in a better way. A virtual receptionist is very useful when medical center is expected to have flood of calls from patients during event such as free medical camp.

The virtual receptionist can make automated patient reminder for you, The software can call patients and inform them about their forthcoming visits to medical center and can also be used to advise patients about their regimen and diet as prescribed by the doctor.

Due to its multiple uses, the all-in-one online medical appointment scheduler, virtual receprionist has become more and more popular. This is looked as one of the most efficient tools in managing medical office smoothly.

Automating Health Center? Try Online Appointment Scheduler

April 11th, 2010

If you are looking for the best automated system for your clinic or hospital, you should bank on the software that can work efficiently on multiple tasks such as online patient appointment scheduling, patient reminder, medical answering etc. It is a high time that your health center requires a tool using cutting edge technology and at the same time, the system can be tailored as per your need.

An all-in-one online appointment scheduler typically behaves as medical virtual assistant that offers several services such as fixing up the appointments asked by patients, reminding them about their forthcoming visits to the medical center or calls them instructing regimens suggested by doctor etc. Also, it should answer the calls made by patients for queries or advice.

Specially designed online appointment scheduler comes with great features such as it synchronizes schedules with Google Calendar and sends you on your handheld devices such as iPhone, Smartphone and Blackberry. You can alter, postpone or reschedule such appointments –no matter where are you sitting. This is very useful feature for the health care providers, surgeons, physicians and other specialists who travel out of their centers frequently.

Another benefit that comes with online appointment scheduler is it can be used as prepaid appointment scheduler where patients pay in advance for your consultancy. This tackles no-show patient issue, which is known reason for revenue loss.

When the center is expected to flood with patients’ calls, online appointment scheduler can be tailored to virtual medical front desk that answers the calls according to your need. Doctors can feed the system according to their expertise. Also, the system comes with multilingual option (such as English, French, etc) for a better conversation with foreign patients.

The system can also make calls to patients reminding them about appointments and other schedules at health care center. This, again, is to assure their visit to clinic or hospital and increase the potential.

A fully computerized automated medical office can not only save your time and money but can also help you in generating good revenue and managing the clinic without any hassles.

 

Points to Consider While Choosing a Medical Answering Service for Your Office

March 27th, 2010

When there is no one at your front desk or your clinic is closed who takes your important calls? If the answer is no one then it is high time you have a good medical answering system in place so that when a patient calls he/she finds someone who can fix an appointment without any unnecessary delay.

A back-up receptionist will make sure that your patients get desired attention when your staff or you are not available to answer their calls.

You must keep in mind some points while choosing your answering machine.

Friendly voice

Most patients will hang up on hearing a cold answering machine with an unclear voice. So, when you choose your virtual receptionist, make sure that you choose one who is pleasant to here and can provide the caller with a human touch even in the absence of one.

Interactive

If your answering machine needs to take the place of a ‘virtual receptionist’ then it has to be interactive. Most answering machines just have a recorded monologue. You can go for a Patient reminder service which comes clubbed with an answering machine with the capability of voice detection so that the calls can be redirected to required lines by the responses of the caller, without him having to press different numeric keys.

Handling Multiple Calls

A good backup service will have the ability to handle multiple calls at a time so that your patients are never put on hold! Due to such an efficient service it can have an advantage over the live receptionist. The emergency calls will be transferred speedily and without human error. Moreover, a backup receptionist should be one which can work for you 24/7 without fatigue. This will help you tremendously in slashing your patient no-shows so that you can get most out of your business.

Dependability

If you choose to set up an automated office, you should make sure that the system is reliable and error free. You should not need to spend money on its maintenance again and again. A virtual receptionist must be able to do its job consistently so that you are stress-free and can be sure that no patient call is missed. An automated medical answering service and an appointment manager will not only accomplish the job of your front desk receptionist with ease but will also be able to remind the patients of their fixed appointments via e-mail, SMS, or follow-up calls. Important tasks such as patient care and medical billing can keep your staff busy while your virtual receptionist takes care of your appointments!

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