Archive for the tag 'front desk receptionist'

Easy Clinic Management by Office Automation!

July 24th, 2010

If you think that managing the health care center is quite a difficult task, you are absolutely right there! Managing the medical center requires multiple skills that include arranging the patients’ schedules without any time overlapping, calling them and informing them about their visits (also regimen, dietary suggestions etc) and top of all, answering the patients’ calls without getting frustrated.

As the luck would have it, there are many software tools that help in managing the medical center effectively. Nevertheless, choosing the best one is the key to success. Typical online patient appointment scheduling system would have several features that you require in a day-to-day health center management. The system not only helps in management and generating revenues but surprisingly some of the features save the clinic from financial loss. Let us learn how this tool is helpful in automating medical office…

Online Doctor Appointment Scheduler

ODAS works as medical virtual receptionist wherein it fixes the appointments as sought by the patients. Simply put, the patients can directly log into the system and book their appointments. A two-way Google Sync feature would directly send the data to web that is accessible using iPhone like hand-held devices. You, being the health care provider, can manage and reschedule the patients’ appointments according to you plan.

Patient Reminder

Reminding patients could be a challenging task, especially when the number of patients is significant. The human medical desk receptionist may forget to have a follow up and inform the patients about their due visits, body tests or any important information to be conveyed. ODAS can also work as patient reminder system that can do things for sure!

Medical Answering System

During some events, where great flow of patients is expected (such as free medical camp), answering the phone calls throughout the day becomes difficult task for human medical receptionist. Online patient appointment system can do this job in quite a better way. It can answer any number of calls (no matter one or more patients calling at a time) without getting tired!

You can take clinic management as duck takes to water since medical answering cum online patient appointment system comes with multiple features such as multiple languages (setting different languages to communicate foreign patients) and prepaid appointment (that saves revenue loss because of no-show cause patients) etc.

Features of the best patient reminder

July 4th, 2010

On the market, you find many software tools that help in medical management. Nevertheless, if you get into the wrong hands, you lose money and the patients. It is, therefore, very important that you choose patient reminder that not only takes care about your patients but also helps your medical front office staff in day-to-day medical office management.

It is all about choosing the right tool on right time! You are utterly fed up tackling issues at your health care center and due to limitations of medical receptionist; you do not feel comfortable as there are lots of patients complaining about getting busy telephone tone most of the time. Right from booking patients’ appointments without overlapping the time to remind the patients about their forthcoming visits to the clinic, all these acts are to be done perfectly. Let us learn what an ideal patient reminder should do for you…

An ideal patient reminder should be capable to call the patients automatically. This should be done without any human interference. Setting the date and time, the system should call patients with its own and should remind them about their next appointments. Also, it should be able to notify them and remind them about their dietary plan and regimen as suggested by concerned health care provider.

Patient reminder system should also perform multiple tasks at health care center. For instance, it should be able to answer the patient serving as medical answering system. No matter how many calls the center receives at a time, the system should answer them all, altogether! No caller should receive the boring busy tone. This feature is useful during the programs such as medical camp (especially free of cost). Advanced feature like multiple language support (Spanish, French and Chinese etc) is also preferred to tackle foreigners as patients.

The system should be able to book patients’ appointments online. It should also have prepaid appointment system to avoid no-show cause patients that contribute in the loss of the revenue. Preferably, online doctor appointment scheduler should also have Google Sync option through which, the data is sent on handheld devices such as Blackberry, iPhone and Smartphone. A two way Google Sync is preferred as to modify the dates and timings according to the user’s schedule.

It is important to choose the system that help in medical management as well as generating revenue. It should work like a typical medical virtual receptionist.

Medical Answering System –A multitasking medical management tool

June 22nd, 2010

Gadgets and software have changed our lives from complicated to simple! The task that involved a lot of calculations took too much time before to get done but with revolutionary computer machines, now we can perform it in seconds or minutes. For medical practice, medical answering system is the best example of cutting edge technology that helps not only in tackling patients but can also serve as medical virtual receptionist.

Medical virtual receptionist is far better than human medical front office executives as the former does not get tired or does not take decision driven by emotions! Also, it can get you 24/7 service without any hassles. The system with medical answering service comes with multilingual options wherein the health care provider can set languages (French, English (default), and Chinese etc) for better communication with foreigners as patients. Also, the system can be tuned and used as per doctor’s expertise.

When it comes to multitasking at medical office, specially designed medical answering system wins the race! It can be used as patient reminder tool wherein it can automatically call patients and inform them about their due visits to the center for various reasons such as body tests, follow-ups etc. Also, the patients can be reminded about their dietary plan and any regimen as suggested by doctors.

The best part of medical answering cum patient reminder system is its capability to serve as medical virtual front desk manager. It can book patients appointments without any human front desk staff’s interference. Called as online patient appointment scheduler, the system allows patients to book their appointments online (using web) from anywhere, anytime! Advanced online doctor appointment scheduling system can synchronize with Google Calendar that sends the entire schedule of patients to Google account automatically. You, as a user, can access the schedule from handheld devices such as Smartphone, iPhone or Blackberry. Furthermore, a two-way Google Calendar Synchronization allows you to reschedule the appointments without communicating with receptionist or staff at health care center. This feature of medical answering system is very useful for the medical practitioners who frequently travel out of their town.

All the benefits apart, medical answering cum online patient appointment scheduler can reduce the chances of loss of revenue to the center because of no-show cause patients (the ones who booked their appointments but never turned or turned late wasting needy patients’ time). An option called Prepaid patient scheduler asks for the consultation fees in advance and hence, patients are very likely to arrive on time.

Using patient reminder cum medical answering service is like hiring perfect manager for medical management.

Realizing the Importance of Patient Reminder System

March 27th, 2010

The importance of follow-up calls cannot be neglected in a doctor’s profession. Many doctors are reluctant to give follow up calls as they worry about “bothering the patient” prospect. But, it is crucial to understand the need of having a patient reminder service which can take care of all the follow-ups so that you do not lose your precious patients.

In most cases, a series of appointments is required to treat a particular problem. So your job is not over after just one appointment. Due to negligence, a lot of patients don’t show up regularly and miss some of their appointments. This negligence proves harmful both to you and your patient. This happens because most of us have a busy lifestyle now-a-days. The reason for patients missing appointments is not because they do not want to show up but because they tend to forget. If you have a large client-base then you might also not be able to give regular need-based follow-up calls to all patients, thus there is a high probability that your appointment scheduling will be disorganized.

A patient reminder service acts as a virtual receptionist which can take care of all your patients without bothering you. Just provide the necessary instructions and it will take charge of all your scheduled appointments, so that your patients don’t forget to return for their routine check-ups. A modern day patient reminder service comes along with a doctor appointment scheduler, thus clubbing both to make it one of the most handy and convenient tools for doctors.

The online scheduler can act as medical software for online appointment scheduling by sending e-mails to your patients to remind them of their next appointment. But what if your client doesn’t check his/her email frequently? You need a service which can directly call the patient and fix the appointment, so that the chances of no-shows are decreased to a large extent.

Such a reminder service provides you flexibility to schedule your follow-up calls according to the requirement. They have a soothing voice of a receptionist and can make calls at different times of the day. Since, they are available 24/7 calls can be made at any time of the day. A virtual receptionist can tirelessly call a patient at regular intervals until she reaches the patient and minimize the chances of a no show. In lack of an automatic appointment reminder service the staff has to get into a lot of hassles and maintain some really messy paperwork

Regular follow-up reminder calls ensure that you do not lose your old client base while you focus on expanding it. The trend of having an online appointment scheduler is on rise now and every doctor that focuses on providing high quality service to their client should have it in their offices.

Choosing right type of patient reminder service

March 14th, 2010

In US, a single patient no-show will easily cost you more than $100USD  in business revenu. So it is not surprising that many doctors are out looking for a patient reminder service to slash no-show.

Are you looking for a patient reminder services and you are not sure about your choices? Let us look out for all the availabilities, their pros and cons to learn which one is best suitable for you.

You have many systems that inform the patients about their forthcoming consultations or visits to the clinic. Phone reminder, Email reminder, Text Message reminder are few of the most popular ways to notify the patients about their due visits. Patient reminder service is very important for doctors to tackle no-show patients and prevent revenue loss.

Though Internet is quite a popular tool to reach people, unfortunately, not all patients (especially elderly and those who are not well versed with Internet) are reachable through emails. Undoubtedly, email reminder is quite reliable and generally delivered on time (provided, the sender is not directed toward spam or rejected list) but this is not possible for all patients.

Another patient reminder option is calling them directly. Manually calling by health care desk receptionist may have some punctuality issues but patient reminder service through software or specially designed system is comparatively reliable. Again, the drawback of this system is if patients do not pick up the call or they do not have mail box that receives and stores the message, patient reminder service through telephone goes in vain.

Cellular phone or mobile phone has become an integral part of our lives and hence, text message reminder service is quite a popular tool to notify patients. Text message service is not only reliable but it comes with great facility that patients can set their reminder delivery time (for instance, an hour before due appointment or visit to the center). The issue with this type of patient reminding service is patients with text message facilities on their handsets can only receive this. Also, unlike other patient reminding service, the text message is to be paid by the user –i.e. the patient.

All-in-all, every reminder service has its own pros and cons and that is why, it is always advisable for doctors to set the combination of all three for ensuring fruitful results. This is because; any patient would fit in any of those criteria and will receive the notification by any means.

Online Doctor Appointment Scheduler –A Layperson’s Guide

December 16th, 2009

Online patient appointment scheduler is software that fixes up patients’ appointments with health care provider by patient self-service. Other than patient login to doctor’s scheduler to book appointment, they can also make call to the system and ask for appointments, the system, in the voice of an virtual receptionist,  automatically arranges the schedule without bothering medical staff at counter. A top class online appointment scheduler usually has multiple funxtions.  For instance, it can be used as front desk standby receptionist that pickup a business call when doctor’s staff is too busy.

Such virtual assistant or virtual receptionist can speak to your patients in a very professional way. Also, health care providers can also use them as patient reminder software. i.e. the calls can be made to patients from the automated system about their forthcoming appointments or any schedule with health care center.  Automated reminder call has been proven effiective in slash patient no-shows and increase practice revenu.

More and more health care providers are now opting for automated office that has online patient appointment scheduler for better medical management. 24/7 customer service support makes the clinic more accessible and famous among other competitors. Another benefit of getting office automated with online patient appointment planner is it can synchronize the schedules with Google calendar, which make your schedule accessible on handheld devices such as Blackberry, SmartPhone and iPhone. For health care providers who travel frequently, this system has proved itself as perfect tool for manage your schedule away from office and computer.

Other benefits that come with patient reminder system include customization. A doctor can tailor the system as per his or her medical specialty. Also, the system comes with multilingual options such as French, English, and Spanish for better communication with foreign patients.

Why should you switch to an Online Doctor Appointment Scheduler?

November 29th, 2009

Although, it is said that humans are more intelligent than machines but it will not be wrong if we say that machines are more dependable than humans. Even we as humans do not trust other humans but we trust the computers. Technology has really made machines so powerful that they have outperformed humans in efficiency and reliability.

As any other office, medical offices also have receptionists to help doctors coordinate with the patients and perform jobs like answering to the queries of patients, fixing appointments and do a basic level of management. With the advances of technology these routine jobs can be done very well with medical software for online appointment schedule. A medical professional who is a little techno savvy can get the information of all the appointments directly on to his handheld device like iphone or blackberry, if the online appointment scheduler is synchronized with the Google calendar. Some of the best software also let you know about the appointments by single word command SMS or using a text message.

A virtual receptionist is also capable of communicating in several languages such as English, French, Spanish and Chinese. Look out for a Doctor Appointment Scheduler that should also has patient reminder services bundled with it so that it can also help you from loosing any revenue resulting from no shows by patient. This is done by either and automated email notification and a telephonic reminder to the patient. Things will be a lot easier to handle with you will have an automated office. An online appointment scheduler works all the responsibilities of a virtual receptionist and also able to respond to your patients using an automated answering machine.

We have seen the advantages of a doctor appointment scheduler but there are few things you should consider when you decide to purchase such software.

Before you decide to buy and online doctor appointment scheduler make sure that it is HIPAA compliant to ensure security and privacy of the conversation as well as patient information. You should also ask for additional features that the product has when compared with the competitive products. One such important feature you should look for is the ability of the software to let you customize it as per your medical specialty.

Do not shy away from asking for a Demo of the short listed medical software as it will give you a clear picture of the features supported as well as let you have a look at the user interface of the system.

Online scheduler –an automated system for patient appointments

November 10th, 2009

Have you ever wonder how to tackle hundreds of patients’ call at a time without recruiting dozens of front office receptionists? The condition that may make things more thinkable is none of those calls should come busy i.e. the patients should never get a busy-tone! Well, all this is possible with a single wise step –installing an online scheduler, an automated system for fixing patients’ appointments.

Online patient scheduler is a system that fixes appointments that the patient books. Advanced version of online patient scheduler also synchronizes the data with Google Calendar that can be directly viewed on handheld devices such as iPhone, SmartPhone and BlackBerry. This has been proven to be very helpful for the health care providers who are away from their centers but still want to keep an eye on their schedules. No matter whether the task is to be performed during or after the office hours -as all this comes with a 24/7 service!

The best part of online appointment scheduler system is it can perform multiple tasks that even a virtual human receptionist cannot. Apart from fixing the schedules, the system can be fed with tailored answers and can be played as and when required. In this way, it turns an answering machine with a sweet voice that a caller would love to hear. In addition, the software can also perform the tasks of patient reminding by making calls automatically. Patient reminder service can call the patients and remind them about their forthcoming appointments with doctors or a formal visit to the health care center. The system can also be rescheduled to make important follow ups. Its multi-language options (such as Spanish, English, and French etc) make it easy for the doctors to tackle customers who are foreigners.

There are many firms and companies that provide the system free of cost –i.e. no installation charges. The system that can work as online scheduler, answering machine and patients’ follow ups can boost the sales and betters the revenue. An ideal for health care centers, online appointment scheduler is a no-nonsense way to tackle patients without having any hassles. The software is designed in a user friendly way that is quite easy to operate and it does not require any hi-fi configuration at office system.

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