Archive for the tag 'health care receptionist'

Save Time and Money, Use Online Medical Management System

Dr. Maulik July 8th, 2010

When your health care center is as busy as GrandStation, there are a few, if not many, chances that the medical front office executive staff fails in managing the patients’ flow. Simplest example for this mismanagement is time overlapping when the appointments are allotted to the patients. Also, the patients may complain about getting busy telephonic tone for quite a long duration. On the other hand, the staff is incapable handling many calls at a time and hence, cannot satisfy all customers calling at health care center.

The solution for these hurries and worries is Automated Medical Management System which is popular as Online Patient Appointment Scheduler. Using Online Patient Appointment Scheduling system, you can not only manage the appointments as asked by patients but can also use the system in many ways.

Let us learn how Online Patient Appointment Scheduling System helps in overall medical office management…

Online Doctor (Patient) Appointment Scheduling System allows the patients to directly log on to the system and book their appointments without calling the human medical front desk executive. Advanced feature called Google Sync transfers the entire data (schedules) to the Google Calendar, which is accessible using hand-held devices such as Blackberry, HTC phone, Smartphone and iPhone. Furthermore, a 2-way sync allows the user to manipulate (reschedule or cancel) the appointment without contacting health care center. This is a kind of having clinic management in hand wherever you go!!!

Specially designed appointment system can also work as medical answering system. It can answer patients’ calls the way doctor wants. Also, the doctor can feed the answers according to her/his expertise. No matter many patients calling at same time, no one of them would get busy tone!

Medical answering system can also work as patient reminder wherein the system automatically calls the patients and notify them about their due visits. The doctor can build a rapport as patient would feel being personally cared. They can be informed about their dietary chart and any regimen too.

A prepaid option in appointment schedule can reduce the chances of losing the money in case of no-show patients as it asks for the consultation fees before patient arrive to the center to see doctor.

All-in-all, a web-based appointment scheduling system is worth to turn medical office automated for taking it to a skyrocketing growth.

Receive Online Patient Appointment Schedules on Smartphone

Dr. Maulik May 22nd, 2010

If you run a clinic but cannot avoid your frequent visits to other cities due to one or the other reason, it is best to have Online Patient Appointment Scheduler. As the term suggests, online patient appointment scheduler is system that helps in scheduling the patients’ appointments online without any assistance of medical front office executives. This way, the human staff interference is much less and the scheduling is less prone to have errors in overlapping the timing asked by patients. The unique feature of doctor appointment scheduler is it can synchronize every data with Google Calendar and send it across to you –on you handheld device such as Smartphone, iPhone and Blackberry.

Advanced online patient appointment scheduling system comes with a two-way Google synchronization that allows you to reschedule, cancel or postpone the appointment as per your planning. Also, prepaid mode of appointment scheduling system enables patients to pay the consultation fees in advance as to prevent the revenue loss due to no-show cause patients.

Online medical appointment scheduler comes with very useful features. For instance, it can work as virtual medical receptionist where it calls the patients automatically and informs them about their forthcoming visits, tests to be carried out and the regimen as suggested by their doctors. This way, they are kept up-to-date and they do not miss the appointments at given time.

Also, some health care providers use appointment scheduling software as medical answering system. This automatically picks up the calls of patients and gets them what they want. The system comes with multilingual options as you can set it in different languages including Spanish and French. The voice tuned in the system is lovely and friendly. In addition, you can also set the system as per your expertise and if you want, you can tailor your own messages and use it as and when needed. Answering system proves to be very useful in event such as medical camp where lots of patients’ calls are supposed to hit the front desk telephones.

Online patient appointment scheduling – the best out of the bests

Dr. Maulik April 11th, 2010

The clinic without good medical care is like a barber without blade! We all understand that for any health care center, quality of medical service is supreme. The patients want good medical care and that come with efficient staff that is never tiring and serving 24/7! Online appointment scheduler is a breakthrough that overcomes human errors and laziness that otherwise can affect the reputation of health care center and probably may also contribute in loss of revenue. If you are a health care provider and think about automating your office, the first thing that comes in the list is getting the system that works as medical virtual assistant.

The health of human body is unpredicted and it can fall sick anytime without alarming the victim. In this case, the access to medical center is very essential. The health care centers with a good 24/7 service win the race and you should join it without having second thought!

A web-based patient appointment scheduling system is a cost effective, safe and best way to cut down the amount of time human front desks spend doing the conventional jobs. Such system typically schedules the patients’ appointments and sends you the message or notification on handheld devices such as iPhone, Blackberry and Smartphone. Thanks to its unique feature of synchronizing patient appointments with Google Calendar,no matter where have you traveled, you can always be in touch with your center and can alter or reschedule the appointments.

Also, online appointment scheduler can be used as prepaid appointment fixing system that not only generates good revenue but can tackle no-show patient issue. Furthermore, the system can be tailored according to your expertise and can be used as medical answering system. No matter how many patients call your center at a time, they won’t get boring busy tone but would be answered and responded in friendly voice.

You can also maintain your relationship with patients by reminding them about their diet. Online patient reminder service calls patients and inform them about regimens suggested by you. Also, you can schedule your system to call them automatically and inform them about their forthcoming appointments and visits to the clinic.

All-in-one online scheduler with automated virtual receptionist

Dr. Maulik December 16th, 2009

Medical practice has witnesse advancement in medical technologies and that has brought much useful software, systems and office automation that can smoothen the medical practice routine and generate more revenues.

All-in-one online scheduler with virtual receptionist is one of the most sought-after systems that help health care providers to run their clinic or health care center with efficiency. The system makes reminder calls to the patients automatically. It informs patients about their forthcoming appointments, regimens and simple follow-ups. The system can also be used as online patient self service appointment scheduler. Top class of such systems can, in addition, function as your front-desk virtual medical receptionists.

The benefits that come from such a all-in-one system are many. This is 24/7 customer service support that helps patients to access the health care centers at any time they want. In addition,  The automated system is capable of multiple calls at the same time thus will never put your patient on-hold. The reminer system can be set into other international languages such as Spanish, Chinese and French. Which will sure please your non-English speaking patients.

If you are one of those doctors who frequently away from your office and  need to view and reschedule patients appointments, you are now find a online patient appointment scheduler that synchronizes with Google Calendar. With is feature, your appointments will be accessible on handheld devices such as iPhone, Smartphone and Blackberry.

In today’s world of cutthroat competition, every bit of advantages you gain from automation will help you get ahead of your game.  It is worth your efforts to find a great all-in-one system that is both your online scheduler and virtual receptionist, the type with a lot of nice features that help you run the most efficient, friendly medical practice.

Managing Medical Center made easy using Online Appointment System

Dr. Maulik November 10th, 2009

If you are a busy doctor or a health care provider and feel it difficult to tackle all the management at your center, here is a way! You can simply let your health care center go automated, using online appointment scheduler. With all advancement in medical technology, installing the system that can work as virtual receptionist has proven to be a very useful tool to boost the sales and generate revenues.

Medical office assisting system is an automated software plan that can schedule the patients’ appointments with doctors and also call them all for the follow ups. Also, the system can be fed with tailored answers and feedbacks those can be played as and when required. Designed as a 24/7 front desk helpers to the doctors, automated medical receptionist can perform multiple tasks that would never keep patients busy and will run a smooth medical management all day, all night!

Medical answering service helps patients being in touch with medical reception anytime they want. On the other hand, when you are away from the clinic or health care center, you can access all the important information. The medical management automated system can automatically synchronize the appointments information onto the Google Calendar that enables you to manage the schedules from your handheld devices such as iPhone, BlackBerry and SmartPhone. You can also check the appointments on the cellular phones using a single-word-command SMS or text message. All this is possible by installing online medical scheduler.

Telephone appointment reminder can also be used as answering machine that comes with multiple language options (like French, Spanish, and English etc) for a better conversation with your foreign customers, the patients. More and more health care providers are now installing virtual office assistant system that comes with HIPPA compliance that follow very strict security and privacy protection measurements. The system is quite easy to operate and is very useful especially when you have a shared practice (multiple doctor scheduling option).

Medical answering system is proved to be a very helpful tool for health care practitioners who cannot afford more staff for all different tasks. They can save money by installing online appointment scheduler that can also make reminder calls and keeps patients up dated.

Tired of Front Office Management at Your Clinic? Think About Automated Answering System

Dr. Maulik October 26th, 2009

You really feel frustrated when come across ‘never heard’ reasons from reception managing people when you get a complaint from your patient that they were not assisted when required! It actually becomes very difficult as you cannot virtually present in your clinic or health care centre all time, throughout the day! The things may become worst when it comes to assist, fix up an appointment or answer patients when they call during night hours, off the clinic hours!

With betterment and advancement in technology, you can now make your office automated! The automation is also the best solution for a smooth clinic management. The product called online appointment scheduler can solve all the worries that you have come across. Virtual medical assistant comes with software to be installed in your health care centre in order to tackle every patient’s call. This is a 24/7 online answering medical service that keeps your medical reception activities alive, all the time!

Whether you want to feed your own answers and want to play then as and when required or if you have planned to make reminder calls to all the patients who are potential customers about their forthcoming schedules of meeting and consulting you or just visiting the health care center for some general purpose; online medical answering automated system can get into all!

Automated medical assistant can be used as online appointment scheduler to fix up an appointment automatically, answering machine to answer patients’ calls anytime and also as patient reminder automatic service that calls up potential customers about their coming schedules at your clinic. The benefits that come with such office automation are it is round-the-clock service and never keeps your patient away from clinic assistance. Patients can call and get help from your front desk any time they want. Also, such medical answering service comes with multilingual option to tackle foreigners for a better communication.

Online patient reminder service can also be set into multilingual answering machine in case the staff at your front desk finds it difficult to communicate. Also, such online scheduler comes with very affordable price and in a long-run; it is really worth installing and making your medical office automated. More and more health care centers are now installing 24/7 virtual medical assistant for a smooth and hassle-free medical clinic management.

Virtual Medical Answering Service – Pay per Call or Flat Fee ?

Richard E PANTALONY April 18th, 2009

When it comes to medical answering there are many services out there to choose from. But what narrows your search is the ability to stay out of long-term contracts, and be in charge of how you would like to be invoiced. It is important to know what is available before you jump into a service package with a vendor. Once again do your homework, shop around (Search google using on “medical answering” and you will find everything on the Internet), and ask copious amounts of questions of the vendor.

The first question you should ask yourself when choosing medical answering service is what you intend to use it for? Will it be mainly used as a back up or will it be your main front desk receptionist for answering the phone? Are you intending to use it as an after hours appointment scheduler , or will it be used for callbacks and reminders or other functions? This then brings into question how feature rich do you want your package to be?

The more features you purchase the better your overall price will be relative to a basic package with limited options. This will also mean you could probably negotiate for more flexibility when it comes to invoicing. Do not be afraid to ask for what you want in a package, technical support, and billing options. If you shop around and get competitive pricing perhaps you can use those prices to leverage a better deal from your medical answering vendor of choice.

Although purchasing an online virtual medical answering service may not be the largest expenditure your business will ever make but it could well be the most important one. This means you should not jump at the first service that impresses you. Watch the demonstrations and take advantage of the free trial offers, which are generally for 30 days each. DO NOT be afraid to say no if you are not satisfied after the trial ends. Make a call and try a different package.

Pay per call medical answering packages are probably a wise choice for after hours use because the number of after hour calls will in all likelihood be fewer than what you will receive during regular office hours. You can purchase a package with numerous features sufficient for after hours use and pay [depending on the vendor] $50.00 per month. This will include 50 calls, and if you average ten after hours calls a day for 20 days @ $1.00 per call, that’s $150.00 per month extra for paid calls with an excellent medical answering service package.

Flat fee monthly pricing is more cost effective if you are going to be using your virtual medical answering service more often throughout the regular workday. Regular hours use could include back up phone duties, reminder calls, sick days or vacation leave. Perhaps you would like to transfer one of your employees permanently to other more important office tasks, let the virtual answering service be your new office workhorse. An all-inclusive monthly flat fee on a premium package works for these scenarios.

Whatever your reasons for using your new virtual medical answering service, calculate the number of phone calls on average during the time you will be using the service the most and which options you are likely to use more frequently, and base your choice on these factors.

Virtual Medical Office Receptionist: A Good Investment Now and In The Future

Martin Wright February 2nd, 2009

Medical professionals should be a happy lot especially due to the fact that health related practices and the education sector are some of the areas that have managed to remain steady even with the current economic tantrums. Despite the recession people still have to go to school and seek medical care. However, it is important to note that the recession has been so severe such that some people are even postponing visits to the doctor. That means that the profits are not as high as they used to be before the recession set in.

Due to this medical practitioners are devising ways of beating their competitors. They are doing major restructuring and changing the way they normally run their business. One way of doing this is to ensure that the overall customer satisfaction is looked into. Private medical practices are ensuring that the medical receptionist not only helps in retaining the usual clients but also attracts new ones. Unfortunately most health practitioners have realized that human receptionist can only do so much. When overstretched, the human receptionist caves in easily. A medical clinic receptionist can only take one phone call at a time, attend to one or two clients at a time and gets tired pretty fast. Human beings are also affected by their surrounding environment and the pressure that sometimes characterizes medical practices can sometimes take its toll on the medical office receptionist. This has made medical practitioners to invest in what is commonly referred to as a Virtual Medical Office Receptionist.

Unlike a human front desk receptionist a medical office assistant online will not get tired or sleepy on the job. It is an easy to install program that can complement the existing medical office staff and can do the necessary but otherwise repetitive and sometimes boring tasks. This program does not require any maintenance and will not complain or ask for a raise! A 24/7 backup receptionist as it is also known ensures that your office remains ‘open’ even after your normal office hours. It is capable of distinguishing between the important and less important calls and ensuring that the important ones get through to you in real time. This is a huge plus for your practice because patients will know you as a reliable medical practitioner and hence developing customer loyalty. In addition, such a health care receptionist will help your business cut the huge losses that are sometimes as a result of the patient no-shows.

Well, you may be saying to yourself, ‘that must cost a whole lot of money’. It all depends with what you want and the software provider. The market is awash with a lot of office automation software. However, before buying any kind of software ensure that you know exactly what you want. Once your ‘shopping list’ is ready then find the software that serves your purpose.  Get a program whose payment is done monthly so that you don’t tie up a lot of your money and the software is not delivering what you expected. Have some ‘exit route’ if a need to exit arises. With this information now you can buy the software that suits your practice well.

Give your medical practice a ‘facelift’ today by investing in a good back up receptionist.  It is a sure and cost effective way of not only beating this recession but also a worthwhile investment into the future!

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