Dr. Hawkins November 30th, 2008
The holidays are a wonderful time for brightly colored lights, office parties and goodwill. It is also the time that your medical office receptionist and other staff members will want to take a big chunk of their vacation days off. They have worked hard for you all year round dealing with often chaotic office conditions. They need time off to rejuvenate and it’s the holiday season.
Holidays or no holidays, patients get sick and need to see you. You still need a medical office front desk receptionist, as well as other valued staff. Patients command attention. Appointments need to be made and tracked. Emergencies never seem to understand holidays. As the crunch comes, you have to juggle factors like who has seniority and who worked extra hours throughout the year to decide who gets what days off. All you really ever signed up for was to treat patients. This business management stuff is probably not your strong suit. I know it was new to me.
I would suggest moving to an automated medical receptionist as your answering service. This automated answering service will make appointments, answer phones, and coordinate many medical front desk issues. There are reliable remote receptionist services that can do reliably handle routine, but very important parts of your medical office operations.
Automated answering service will be any medical office’s best Helper, brought to you by modern technology!
No matter what you need to do in order to manage your office holiday vacation requests, a 24/7 back up receptionist can handle the appointment scheduling and keep your office running smoothly. You will have a virtual answering service, online appointment scheduler, automated reminder service and web-based backup technology to assist in those short staffed times. The right virtual medical office receptionist will give you the room to let your real receptionist take time. The programs work so efficiently and do so many office tasks that you may have to be reminded to schedule your medical receptionist for work after the new year!
A web-based doctor appointment scheduling service not only takes the hassle out of holiday vacation musical chairs, but it can be used all year round. Medical staff turnover is high in medical offices, especially the medical receptionist position. While you are trying to make everyone happy during the holidays, certain programs can lessen the load all year long. With mundane responsibilities taken off your medical staff’s shoulders, they are freed up to provide better patient care. Unhappy staff members project their displeasure onto patients; patients that may already be apprehensive about their care. When your staff is happy, they are better able to make patients feel welcome and important. Whether you realize it or not, patients that feel good about their care in turn, perceive you as a good doctor. While you may be the best doctor this side of Galen, patients must realize that you are a good doctor for it to matter. Happy patients mean healthier patients (and fewer lawsuits!).
When you have a medical assistant online all year, office staff can focus on patient care, the job detail that attracted them to medicine in the first place. Then by next holiday season, you will not be juggling so many schedules and maybe, just maybe, your remaining staff may not be so anxious to take time off!