Archive for the tag 'medical appointment scheduler'

Embrace Technology by Using An Online Doctor Appointment Scheduling System

August 23rd, 2010

If you are still running your medical office the medieval way, in other words, doing things manually; you may need some reminding that the year is now 2010. It is about time that you embrace technology to manage your medical office run more efficiently! If you are still on the fence about making that leap to the 21st century, understand that when you move to an automated system; it will definitely affect your bottom line positively — among other things. One such technology that has been used by thousands of those in the health-care industry is the online doctor appointment scheduling system.

The online doctor appointment scheduling system has all it takes to transform your good medical management into a flawless one. Basically, the system will allow patients to make their appointments at a time they feel most convenient. Your patients can log on to the appointment scheduling system easily and choose a time that they are free. Since everything is done automatically, you will not have to deal with errors and mistakes usually associated with manual management. There won’t be any overlapping of appointments, so both patients and doctors will truly benefit from the system.

The online appointment scheduling system can also be used as a medical answering service. This is especially useful if your medical office is bombarded with patients. Instead of burdening your medical staff to answer phone calls — when they should be focusing more on giving care to the patients — you can let the system answers every phone call with no hassle. What’s even better, the system can take more than one call at a time. So your patients will never experience any busy tone ever again while calling your medical office. The system can communicate in multiple languages, which include French, Chinese and English — the latter is the default language setting.

Another useful feature that the online scheduling system has is the patient reminding feature. This is very useful to cut down patient no-shows, because patients will be automatically reminded by the system about their appointments. They can choose to be contacted through different means at a time they feel most convenient.

To conclude, it is up to you to whether or not you want to embrace technology so that you don’t get left behind by your competitors. But we believe that you will make the right decision and choose to embrace it.

Add Customizable Forms to Your Online Scheduler

August 18th, 2010

When you are looking for the best  online appointment scheduling program for your medical practice, there are a number of important things you will need to consider. Your appointment scheduling software should be convenient to your patients, staff, and yourself. One of the ways through which you can achieve this is to use an online scheduler that gives you plenty of room in customizing it to suit your individual circumstances.

There are different types of customizations that you should be in a position to carry out. For instance, your medical appointment scheduling software should let you define the names, duration, time of service of your various types of appointments so that the patients will clearly know which type they need to book.

Wait, since US and Canadian doctors are using so many type of forms to collect information from their patients, what about we customize those forms and let patients fill the form BEFORE the appointment time?

GREAT! Another important feature that your self-service patient appointment scheduling program should give you is the ability to customize a form with questions that are relevant to each type of appointment you have. The patients who are booking their appointments via the service will get a form that asks them particular questions related to the appointments they are making. They will simply fill in the details that you need.

Using such a form during appointment scheduling has several benefits.

Since you will customize the questions depending on the type of appointment, you will be able to collect info on target questions. Say good bye to standard paper form. You collect your info efficiently, accurately and electronically.

When patients fill out the required form prior to appointment time,  you save time on appointment preparation and will be able to serve them better during appointment.

Looking for a online scheduler that allows you to add customized appointment forms for each type of appointment. Such a feature improves your business efficiency and patient service and will be a valuable add-on to have.

How “Free” Are Free Online Schedulers?

April 21st, 2010

If you have been looking for online schedulers for your business, there are chances that you have come across web sites that claim to offer free online schedulers. This can be a very tempting route to take for your appointment scheduling needs. However, there are some factors you need to bear in mind before you opt for such a service.

The issue of free online schedulers is sensitive in any line of business you may be involved in, but it is even more serious as far as medical practice is concerned.

Making online schedules is quite involving. So, why would someone be willing to offer you the service free of charge? The companies give a variety of reasons for doing this, but they tend to boil down to the same thing: that they have other great ways of making money.

What is true is that they must have ways of making money. However, they are not really making the money from other sources as they would like you to believe. If the services were free as they claim, why would they go to great lengths to reach you in the first place? This in itself should tell you that the service is not as free as it is claimed. The plain fact is that the companies need people to sign up for their apparently free services for them to make money. But do you know that the way they make the money could easily land you into a lot of trouble?

Consider this:

When you sign up for the “free” online schedulers, not only will your own data but also the details of your patients go to the company’s servers. How safe can you ensure that this data is? As a doctor, you know that you are sworn to privacy as far as some of your patients’ details are concerned. Yet here you will be putting yourself in a situation where you have absolutely no control over this data.

Do you know how the apparently free services generate income? They SELL this data. The money that they get from your data is far more than what you would pay for a good online appointment scheduler. And you do not really know where your sensitive pieces of information could end up.

You can easily be charged for the violation of your patient’s privacy, and what you will be required to pay cannot be compared to the amount with which you could have subscribed to a good online scheduler. And you can be held in violation of HIPAA.

Even if your business does not grind to a halt, you will have a very bad reputation. Free online schedulers are actually too costly to risk taking.

Appointment Access At Your Fingertips 24/7 with Google Sync

June 3rd, 2009

Old Fashioned! That’s what those old bound appointment books are. They served a purpose at one time, but now they are outdated. You are too busy to be wondering when you have appointments scheduled, or to always have to call into the office to see who’s coming in and when. Luckily, in this day and age – there is something new. And, it’s something that will make you say, “WOW” out loud so everyone can hear!

An online appointment scheduler is the way to go for you and your patients. This way, your patients can log on at any time of the day or night and schedule their appointments. What’s more – you and your entire practice can be notified immediately when someone schedules an appointment. The online appointment scheduler makes it easy for you to see your day, week and month at a glance – and allows you to avoid overbooking. It also enables you to squeeze in patients at the last minute if need be. Not to mention, this makes it so easy and convenient for your patients as well. But, the online appointment scheduler is much more than that!

You’re busy. Many times you are out of the office – with no access to the Internet or email. But, that doesn’t mean you don’t need access to your appointments and other items on your calendar. Well, say hello to a feature that allows you to sync all of your appointments with your BlackBerry, G-phone, and nearly every smartPhone. By syncing appointments to google calendar – you can have access to all of your appointments twenty-four hours a day! What’s more – it’s easy!

All you need to do is follow a couple of easy steps and your online appointment book will sync with google calendar. Then, regardless of Internet access – you will have access to your appointments anytime you need them. It’s perfect for when you are traveling. It’s also perfect for when you need to see all of your appointments at a glance! And, don’t worry if it will work with your device! Google sync is. Google Sync is tailored to suit the mobile phone that you have. The service is available for those with phones such as iPhone, Nokia S60, Sony Ericsson, Windows Mobile, Blackberry and Nokia Standard.

And, as an added bonus, google sync will also synchronize all of your contacts. You will be able to access this information anytime and from anywhere in case of an emergency or the need for a change. And, the features don’t stop there – you can sync appointments 365 days in advance, use multiple calendars – and even multiple devices! All of this, with your online appointment scheduler – how perfect!

Online appointment scheduling and Modern appointment software

May 27th, 2009


It has happened to each and every one of us. We call our doctor’s office at the last minute to schedule an appointment – and the first thing we are told is, “please hold!” While we sit on the phone waiting for someone to talk to us, we become more and more frustrated. When the receptionist finally picks up the phone to speak with us, the other line begins ringing again and our frustration starts anew! The only thing worse than sitting on hold with your doctor’s office to schedule an appointment is calling and getting the dreaded “busy signal”. When that happens, we are about to go through the roof. And, when that happens – patients consider going to a different medical practice.

But, alas – relief could be in sight. Online appointment scheduling is the wave of the future for appointment software . With millions of people on the Internet across the world in any given moment, everything from virtual office assistants to online appointment scheduling is becoming more and more popular.

There are many reasons for the popularity of online appointment scheduling but the first is the obvious reason – convenience. Online appointment scheduling allows the patient to log onto the Internet at anytime of the day or night to make an appointment. With one click of the mouse, a patient can make an appointment for the next day, or the next month, or the next year! What’s more – a patient can automatically see what appointment times are available and can even schedule follow up visits at the same time. Convenience is the key to appointment software . But the benefits of modern appointment software don’t stop there.

Automation of service is another major benifit for all. Patients and doctors can get reminders sent to their email reminding them of appointments. This cuts way down on missed appointments.

As well, modern visual design replace the old fashion “search-and-typing” with “point-and-click”; with one click of a mouse, or tap on their mobile device doctor’s can see all of their appointments for the day, week, month, and year.

In terms of office operations – online appointment scheduling makes the doctor’s office run like a “well-oiled” machine and patients are noticing! It used to be receptionists and support staff spent most of their time worrying about appointments and scheduling. And, that’s to mention the phone ringing off the hook with appointment questions. Now, because of automated appointment scheduling, receptionists and support staff can focus on the important things – making sure patients are getting the care and the information they need!

Automated New Patient Sign Up and Modern Medical Appointment Scheduler

March 16th, 2009


Technology just keeps getting better and this is good news for busy people on the go who still need to make appointments with doctors while they are at work or at home after office hours. When you see a doctor for the first time, you must sign in and give copious amounts of information about yourself to medical office staff. Health insurance availability will usually come up in this initial conversation, or lack thereof.

Self service patient registration is now being offered by some tech savvy physician’s offices since the new patient sign up process takes up the time of regular staff when they could be performing more useful inner office functions.

The new patient sign up system is ideal for those physicians who are trying to increase the size of their practice. Utilizing your patient list, family and friends of your current patients can be notified via a link that you are accepting new patients and that they can connect directly to your patient sign up system. They would then simply enter the requested information and when the system determines they are a match to your list of health care insurance providers, they will be able to choose an appropriate appointment time.

One advantage of this self-serve system, specifically for matching insurance carriers, can be useful for avoiding awkward in-office rejections for those without proper coverage failing to match up with your list of qualified insurers.

Your staff will avoid time-consuming information gathering from potential patients. The information will already be entered into your database for easy retrieval when the patient attends their appointment. Your staff will be ready and waiting for their arrival and be able to welcome them appropriately, minus the initial interview process and saving valuable time.

New patients who qualify will be automatically logged into the appointment scheduling system that is also self-serve, saving them time. With access to your virtual office receptionist and the automated appointment scheduler, patients can change, cancel or page medical personnel for an emergency if required, all through the 24/7 medical front desk receptionist. Your newly qualified patients will feel reasonably comfortable attending their first doctor’s appointment knowing the paperwork is completed.

As the administrator of your automated new patient sign up system, you will have the option to accept or turn down any new patients who have been received through the initial filtering of the new patient sign up application. As the physician, you will receive a notification concerning all new patient sign ups and can determine in advance if you wish to take a particular sign up on as a new patient. If you choose to decline a would-be patient submission, they will be notified of your decision via email if you and or your staff prefer to remain at arm’s length when refusing an individual for whatever reason.

Once again, the new patient sign up system can take the delicate personal contact out of the new patient registration equation. The patient will be able to save not only time but also perhaps some self-respect, allowing them to maintain their decorum if they are refused an appointment. Medical visits can be emotional and sometimes locating a doctor can be difficult. Medical practices using the automated new patient sign up will not only be utilizing cutting edge technology, but may also be doing themselves and potential patients a good turn for a number of reasons.

Online Appointment Scheduler for Your Blackberry, iPhone, or SmartPhone

February 12th, 2009


Busy medical practitioners and business people who are using the modern online appointment software already appreciate the benefits of the service automation. They should be pleased that the online appointment scheduler just became much more efficient.

A new feature will allow the client to access their online appointment software via their handheld devices such as blackberries, iPhones, SmartPhone’s etc. from anywhere. When you are out of your office, you can now be sure you will never miss an appointment. Your online appointment software will display appointments to your mobile devices when you need it.

Your appointments will be synced to your handheld device utilizing tools available through Google Calendar and Goo Sync to provide either one-way appointment access or two ways. You can literally push or pull your appointments to or from your online appointment scheduler from anywhere once you register for this new and exciting service.
The following services can now be synced to your portable phone or handheld device:

• Business Contacts with addresses
• Scheduled agenda events
• Event particulars and your notations
• Regularly scheduled events
• Various calendars
• Shared and public Google calendars
• Audible alerts reminders from your mobile device
• Tasks from your Outlook mail program

Your online appointment scheduler working in conjunction with Goo Sync and Google Calendar will offer you many new services and capabilities. As mentioned, you can choose a one or two-way synchronization between your online calendar or desktop calendar or just a basic upload from your online appointment scheduler. You can set a timer so your calendar will sync automatically with your iPhone, Blackberry, SmartPhone or one of many different handheld or mobile devices.

As with all Google applications, your personal data is well protected but you may want to take further precautions by excluding your personal data from your new mobile appointment calendar. In particular, if there is confidential patient information in your online appointment scheduler these details could be excluded from the syncing process. Common sense should prevail when storing personal information online and when doing so via wireless mobile devices.

Support is available for handhelds including BlackBerry, Windows Mobile, Palm OS, Apple iPhone & iPod Touch through your Outlook and iTunes, Google Android and so many more. A complete list of compatible devices is available upon sign up and the list is impressive. Software applications are available to expand the number of personal information management software and desktop applications with which you can sync. These include Microsoft Outlook, Lotus Notes, Palm Desktop, ACT!, GoldMine, Microsoft Outlook with Business Contact Manager and Novell GroupWise.

There is no charge to access Google Calendar or any of the Google products from your phone or handheld device but your mobile device operator may charge you extra for certain added services.

As mentioned above there are various plug ins available on the market to improve your compatibility between mobile devices and software calendars/ personal data programs.
For the busy physician or businessperson who is required to be out of the office and away from their online appointment scheduler software, the advantages of syncing your online appointment scheduler with your SmartPhone, iPhone or Blackberry device are many. Your busy schedule just became a little more tolerable and a lot more organized.

The staff member you have been looking for

January 2nd, 2009

The loud ringing of the phone at the reception seems to be continuous. Every time your receptionist puts it down, it goes off again. The constant buzz is interfering with your current appointment. It is also getting to the people waiting in the lobby. Some of them are irritated by the sound and others are getting impatient because they are not getting the attention they deserve from the staff who have to answer the phone every so often.

You may be thinking “Well, there’s nothing I can do about that? I can’t afford to hire more staff to ensure that callers and waiting patients are satisfied.” It would certainly cost you more money to maintain a larger staff. So what can you do? It is time you invested in an online scheduler.

Online appointment schedulers are programs that are run from a web interface. They answer all incoming calls leaving your staff with more time to attend to the needs of patients awaiting consultation. Patients and their families and friends will appreciate the increased attention they receive from your staff. This personal touch will increase the flow of patients to your practice as well as increasing the number of repeat visits.

Sounds nice, but many people do not like talking to a machine when they call a doctor’s office or anywhere for that matter. Won’t the automated voice put callers off? The answer to that question is a big NO. Online schedulers can interact with patients in a natural language dialog. This means that to callers, they sound like any other receptionist. The self-service patient appointment scheduling ability to interact with patients in such a natural manner is attributed to the speech-recognition software that is installed in it. This cutting-edge software gives them voices that are appealing to callers.

An online doctor appointment scheduling can be used on a part time or full time basis depending on your needs. You no longer have to look for a replacement for your receptionist when she can’t make it to work for one reason or another. All you have to do is turn the scheduler on and let it work for you. All your staff can continue with their duties without being interrupted by the telephone.

What’s more, a web-based doctor appointment scheduling program does not need to sleep. It can work 24 hours a day and 7 days a week without the need for rest or a vacation. Late night callers will receive service from an ever pleasant scheduler that will not mind being disturbed at a late hour. Should your receptionist go on vacation or be forced to leave work for sometime, you can trust your new staff member to handle all your incoming calls. This efficient online scheduler can set appointments for patients as well as forward emergency calls to the rightful numbers. If requested by the caller, they can forward calls to voicemail for later retrieval.

Sounds too good to be true, doesn’t it? Well, you don’t have to believe everything you read. So try it yourself. Get an automated appointment scheduling program installed easily in your practice and see what a great difference this cost-effective program will make to your practice.

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