Dr. Maulik December 26th, 2009
Medical answering service is usually a call center or a automated system that picks up patients’ calls automatically. The calls should be answered as per health care provider’s instructions and expertise. i.e. contact doctors for emergency, dispatch a patient message, etc…
A modern state of art patient answering systems stands out in its class with multiple modern features and benefits. For instance, a specially designed patient answering system can also be used as patient reminder call system as well as online appointment scheduler.
Automated medical answering service has been made to be much more dependable, friendly and efficient compare to live agents. Because it is equipped with automated appointment reminder function, the system will very effectively slashes the patient no-shows and reverses the revenue loss.
An automated virtual receptionist will serve your patients or customers call 24/7 – there is no weekly off and the automated virtual receptionist never gets sick! The health care center with virtual receptionist is therefore accessible after office-hours. Because a virtual receptionist is designed to handle multiple calls at the same time, your patients will not get busy tone and are never kept on hold when you have automated virtual receptionist.
A modern virtual receptionist system can auto-connect a HIPAA compliant online patient appointment. Reminder calls from the virtual receptionist can be made multilingual (with language optionis such as Chinese, French, Spanish and English), creating very favorable impression of your medical practice if you patients are non-native English speakers.
If you are often away from your office, you should look for one of those online patient appointment schedulers that can synchronize patient appointment information to Google Calendar automatically. This feature allows doctors to check their appointments on cell phones using single-word command SMS or text messages.
When two-ways sync with Google Calendar is provided by your modern scheduling system you can manage, reschedule your own appointments from your handhelp device such as Blackberry, iphone and smartphone.
A state-of-art virtual receptionist and online scheduler system must be flexible to allow customization per doctors expertise and specialty. Also, doctors should be able to feed answering machine in their own way and use it as and when required. Because such system is web-based, you will not need software/hardware (or zero maintenance) in office. Once your medical office is automated with virtual receptionist that connect online patient appointment scheduler cum automated patient telephone reminder, you can breathe easy and focus your human staff on more important tasks such as patient care and medical billing. By the end of the day, happier patients and more accurate medical billing will improve your business bottom line.