Archive for the tag 'Medical Receptionist'

Why A Virtual Medical Receptionist Makes a Great Backup and More

December 6th, 2010

Given the fact that the service of your medical practice begins the moment patients step into your office, it is imperative for you to create a great first impression; and follow it up by providing high quality medical service. This makes your front office staff — in this case your medical receptionist — an important part of your business strategy. Hiring a competent receptionist sometimes may not be enough, because they are still prone to breakdown when things get too hectic in the office. In addition, they are also prone to a multitude of personal problems that may reduce their performance level. This is why you need to have a virtual medical receptionist in place.

It’s a good thing that your medical practice is enjoying a steady influx of patients. But it’s not a good thing when you are struggling to meet the needs of your patients because your staff is overworked. You know you need some help when calls being left unanswered and patients being put on hold for what seems to be an infinity. If you want to lighten the load of your staff — getting a virtual medical receptionist is the ideal solution. By having one in place, your staff can focus on providing the best of service for incoming patients, because calls will be automatically picked up by the virtual receptionist.

A virtual medical receptionist allows patients to book, chance or cancel appointments with ease. It can even answer multiple calls at the same time — so no longer will your patients get a busy tone or being put on hold when calling your office.

The service that a virtual medical receptionist provide is constantly reliable. You can be sure that it will always respond to the patient’s call in a friendly manner. The fact that it is able to hold a natural dialogue in English, French, Chinese, and Spanish is a bonus. The same thing can’t be said about human receptionist. When they are tired or when it’s almost home time, they may start answering the phones in an unprofessional and unfriendly manner.

Aside from being an excellent backup when things get too busy in the office, using the system also allows you to run your office 24 hours a day and 7 days a week. You have a dependable system that can respond to your patients’ needs — whether they want to make appointments or change them — all day and night. Additionally, there’s no maintenance fee involved when getting the system and you can let it run without any supervision. Instead of hiring more staff, getting a virtual medical receptionist is a definitely a more cost-effective solution.

How to Turn Medical Office Chaos Into Order

November 14th, 2010

There is more to running a smooth medical practice than just providing a quality medical service. In many instances, trying to keep up with the regulation of the state is enough to keep your office manager and staff occupied — not to mention other typical medical office problems such as patient complaints, staff conflicts and many more. If you feel things have gotten too out of hands, it is best to seek assistance to get these challenges more manageable and under control. Using a virtual medical receptionist will help you turn your medical office chaos back into order.

Virtual Medical Receptionist

If you want to improve the workflow of your medical office, using a virtual receptionist is one of the best ways to achieve that goal. Don’t confine your staff into doing time-consuming clerical works, when they could be out and about providing better care and service for your patients. When you have a virtual receptionist in place, all incoming phone calls will be promptly answered by the system. Because the virtual medical receptionist can receive multiple calls at the same time, your patients will no longer complain about the phone lines being busy or staff not picking up the phone.

It’s also worth mentioning that the system is multi-lingual. It can communicate with your patients in English, French, Spanish and Chinese. The virtual receptionist can help you run your office 24/7 — thus allowing your patients to make or change their appointments even when the sun has long been replaced by the moon.

Worried about maintenance and the possible high investment you’ll have to make? Not to worry, you don’t have to invest in additional hardware to use a virtual receptionist. What’s even better, the system is 100 percent maintenance-free.

Conclusion

Given the many benefits that a virtual receptionist can provide to your medical office, it will be a missed opportunity for you not to get one. You can improve the workflow at your medical practice, let your staff focus doing their core tasks and enhance the satisfaction level of your patients. When your staff is happy and your patients are satisfied, your medical practice will reap the rewards.

Medical Virtual Receptionist Makes Happy Medical Office!

July 18th, 2010

Do you really get out of character when some patient complaints about not getting proper reply from the front office when they called to book their appointment? Do you really care patients and think that they, just beyond prescribing drugs, require personal care and attention? If your answer to all these troublesome questions is a BIG YES, I suggest you to go for Virtual Medical Receptionist that can make you, your patients and your staff happy. It will leave you  to enjoy your medical practice treating patients other than always banging your head against wall to manage the medical office with incapable human staff.

Medical Virtual Receptionist, as the name suggests, takes off all the worries you got for managing the medical office, clinic or health care center. The best part of this uniquely designed virtual medical front office tool is its capability to book patients’ appointments online! It is a web based online patient appointment system that allows patients to book their appointments online, without contacting human medical staff at front desk! Overcoming the issues of time-overlaps, patients’ appointments are scheduled perfectly. A prepaid option in same system reduces the chances of losing the revenue due to no-show cause patients as it asks for consultation fees in advance before patients see health care provider.

Online doctor appointment scheduling system can also synchronize the entire data with Google Calendar. It can then be accessed using any handheld devices such as Smartphone, iPhone and Blackberry. Simply put, no matter where you are, you can always access the data of patients’ schedules at clinic and can reschedule according to your plan for the day or week.

Other benefits that come with medical virtual receptionist is it can answer patients’ calls with sweet voice. No matter how many patients call at a time, all get lovely answers as fed by you as health care expertise. Events such as medical camp require such kind of facility where human medical staff is found incapable attending more than one call at a time, throughout the day.

Also, online doctor appointment scheduler can be used as patient reminder service wherein it can call patients automatically and remind them about their forthcoming or due visits to health care center. Furthermore, it can be used to remind patients about their body tests, dietary regimen and other important advice by concerned doctors.

All-in-all, online patient appointment scheduling system is best medical management tool that you can have to make medical office automated.

Multiple Tasking at Hospital? –Checkout Medical Answering System

May 1st, 2010

There is no one common way that you can manage your health care center. Managing medical center requires multiple tasking such as –answering patients’ calls, fixing up patient appointments, reminding patients about their diet and other important schedules (such as visit to a clinic or getting some tests done) etc. Medical answering system with special features helps you managing medical office that in turn, saves the human hours that you can utilize for bettering other services.

Medical answering system answers several calls coming from patients at a time and no busy tone is passed on. The system is very useful when the health care center is expected to have a flood of patients’ calls as in free medical camp. Specially developed medical answering system would also have unique features such as online appointment scheduler that fixes up patients’ appointments without any human interference. In addition, it can also synchronize schedules with Google Calendar and sends alert and reports to the physician on handheld devices such as iPhone, Smartphone and Blackberry. A two-way synchronization allows doctor to reschedule the appointments from handheld device and have the schedule change synced back to their online scheduler.

The system of online patient appointment scheduler can also be tailored that can call back patients informing them about their forthcoming visit to the clinic and also about the regimen advised by health care provider. Advanced patient reminder system would have multilingual options that can be set to different languages such as French, English, and Spanish etc, which in turn, helps in tackling foreign patients with better communication.

Online patient appointment scheduler is your most effective buisness tool to slash the chances of revenue loss that occur due to no-show patients. The scheduler may be tuned into the mode that allows patients paying for the consultation in advance (prepaid appointment scheduling system), which assures the presence of patients at system allotted time.

More and more medical practitioners now opt for automating their medical offices using online patient scheduler that can be used as patient reminder and medical answering system. This reduces the requirement of more staff and human errors. Furthermore, the system offers 24/7 service that makes the center accessible to patients any time they require.

Online Doctor Appointment Scheduler –A Layperson’s Guide

December 16th, 2009

Online patient appointment scheduler is software that fixes up patients’ appointments with health care provider by patient self-service. Other than patient login to doctor’s scheduler to book appointment, they can also make call to the system and ask for appointments, the system, in the voice of an virtual receptionist,  automatically arranges the schedule without bothering medical staff at counter. A top class online appointment scheduler usually has multiple funxtions.  For instance, it can be used as front desk standby receptionist that pickup a business call when doctor’s staff is too busy.

Such virtual assistant or virtual receptionist can speak to your patients in a very professional way. Also, health care providers can also use them as patient reminder software. i.e. the calls can be made to patients from the automated system about their forthcoming appointments or any schedule with health care center.  Automated reminder call has been proven effiective in slash patient no-shows and increase practice revenu.

More and more health care providers are now opting for automated office that has online patient appointment scheduler for better medical management. 24/7 customer service support makes the clinic more accessible and famous among other competitors. Another benefit of getting office automated with online patient appointment planner is it can synchronize the schedules with Google calendar, which make your schedule accessible on handheld devices such as Blackberry, SmartPhone and iPhone. For health care providers who travel frequently, this system has proved itself as perfect tool for manage your schedule away from office and computer.

Other benefits that come with patient reminder system include customization. A doctor can tailor the system as per his or her medical specialty. Also, the system comes with multilingual options such as French, English, and Spanish for better communication with foreign patients.

Online Medical Office Assistant Technology Is a Great Business Solution

April 19th, 2009


Are you considering using an All-in-One virtual receptionist for your medical practice? Is it a good time now to consider your overall technology needs within your medical practice?  If you feel your own medical office is out of step with technology, what should be done to improve your office efficiency?

Online an All-in-One virtual office assistant offers numerous features that will certainly elevate your practice into the 21st century as far as your telecommunications are concerned; At a fraction of the live agent cost, you can expect an virtual receptionist to performe most of your medical front desk tasks. To name a few; making patient reminder call, dispatch emergency call and believe or not, talking to patients in natural language and set appointment for them. 

There are vendors of software designed specifically for the medical community and as you are upgrading to an online medical office assistant service you should investigate other forms of technology to improve upon office organization and performance. If ever there were a business practice that lived up to the motto “time is money” it would be the medical field. Better use of time through technology means your staff will be operating at peak performance.

There is no better time to take the final step into a computer literate environment for your office then when you are in the process of introducing a virtual receptionist. Your staff will be excited by the new technology and if they are even somewhat literate with computers and certain software applications such as windows OS’s or other basic programs, they will adjust to new software applications you introduce at once with your remote reception service.

Once you start to investigate various technologies for your medical practice, someone within the office should be responsible for keeping up to date with these programs and upgrades. They would act as your in-house IT go to person if there were operation questions, quick fixes required etc. It might even be prudent to send one of your trusted employees or even yourself for classroom training to become current with new technology and Internet based software applications in general.

The thing about computer technology and becoming accomplished with it is it takes a basic understanding of how computers work and some fundamentals of software applications – web based and off the shelf. The more you work with it the more comfortable you will become. Before you know it, your staff will not only be enjoying their lightened workload due to the new virtual medical office assistant online but they will also develop into skilful medical software virtuosos!

Virtual Medical Answering Service – Pay per Call or Flat Fee ?

April 18th, 2009

When it comes to medical answering there are many services out there to choose from. But what narrows your search is the ability to stay out of long-term contracts, and be in charge of how you would like to be invoiced. It is important to know what is available before you jump into a service package with a vendor. Once again do your homework, shop around (Search google using on “medical answering” and you will find everything on the Internet), and ask copious amounts of questions of the vendor.

The first question you should ask yourself when choosing medical answering service is what you intend to use it for? Will it be mainly used as a back up or will it be your main front desk receptionist for answering the phone? Are you intending to use it as an after hours appointment scheduler , or will it be used for callbacks and reminders or other functions? This then brings into question how feature rich do you want your package to be?

The more features you purchase the better your overall price will be relative to a basic package with limited options. This will also mean you could probably negotiate for more flexibility when it comes to invoicing. Do not be afraid to ask for what you want in a package, technical support, and billing options. If you shop around and get competitive pricing perhaps you can use those prices to leverage a better deal from your medical answering vendor of choice.

Although purchasing an online virtual medical answering service may not be the largest expenditure your business will ever make but it could well be the most important one. This means you should not jump at the first service that impresses you. Watch the demonstrations and take advantage of the free trial offers, which are generally for 30 days each. DO NOT be afraid to say no if you are not satisfied after the trial ends. Make a call and try a different package.

Pay per call medical answering packages are probably a wise choice for after hours use because the number of after hour calls will in all likelihood be fewer than what you will receive during regular office hours. You can purchase a package with numerous features sufficient for after hours use and pay [depending on the vendor] $50.00 per month. This will include 50 calls, and if you average ten after hours calls a day for 20 days @ $1.00 per call, that’s $150.00 per month extra for paid calls with an excellent medical answering service package.

Flat fee monthly pricing is more cost effective if you are going to be using your virtual medical answering service more often throughout the regular workday. Regular hours use could include back up phone duties, reminder calls, sick days or vacation leave. Perhaps you would like to transfer one of your employees permanently to other more important office tasks, let the virtual answering service be your new office workhorse. An all-inclusive monthly flat fee on a premium package works for these scenarios.

Whatever your reasons for using your new virtual medical answering service, calculate the number of phone calls on average during the time you will be using the service the most and which options you are likely to use more frequently, and base your choice on these factors.

Virtual Medical Office Receptionist: A Good Investment Now and In The Future

February 2nd, 2009

Medical professionals should be a happy lot especially due to the fact that health related practices and the education sector are some of the areas that have managed to remain steady even with the current economic tantrums. Despite the recession people still have to go to school and seek medical care. However, it is important to note that the recession has been so severe such that some people are even postponing visits to the doctor. That means that the profits are not as high as they used to be before the recession set in.

Due to this medical practitioners are devising ways of beating their competitors. They are doing major restructuring and changing the way they normally run their business. One way of doing this is to ensure that the overall customer satisfaction is looked into. Private medical practices are ensuring that the medical receptionist not only helps in retaining the usual clients but also attracts new ones. Unfortunately most health practitioners have realized that human receptionist can only do so much. When overstretched, the human receptionist caves in easily. A medical clinic receptionist can only take one phone call at a time, attend to one or two clients at a time and gets tired pretty fast. Human beings are also affected by their surrounding environment and the pressure that sometimes characterizes medical practices can sometimes take its toll on the medical office receptionist. This has made medical practitioners to invest in what is commonly referred to as a Virtual Medical Office Receptionist.

Unlike a human front desk receptionist a medical office assistant online will not get tired or sleepy on the job. It is an easy to install program that can complement the existing medical office staff and can do the necessary but otherwise repetitive and sometimes boring tasks. This program does not require any maintenance and will not complain or ask for a raise! A 24/7 backup receptionist as it is also known ensures that your office remains ‘open’ even after your normal office hours. It is capable of distinguishing between the important and less important calls and ensuring that the important ones get through to you in real time. This is a huge plus for your practice because patients will know you as a reliable medical practitioner and hence developing customer loyalty. In addition, such a health care receptionist will help your business cut the huge losses that are sometimes as a result of the patient no-shows.

Well, you may be saying to yourself, ‘that must cost a whole lot of money’. It all depends with what you want and the software provider. The market is awash with a lot of office automation software. However, before buying any kind of software ensure that you know exactly what you want. Once your ‘shopping list’ is ready then find the software that serves your purpose.  Get a program whose payment is done monthly so that you don’t tie up a lot of your money and the software is not delivering what you expected. Have some ‘exit route’ if a need to exit arises. With this information now you can buy the software that suits your practice well.

Give your medical practice a ‘facelift’ today by investing in a good back up receptionist.  It is a sure and cost effective way of not only beating this recession but also a worthwhile investment into the future!

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