B sadewo December 6th, 2010
Given the fact that the service of your medical practice begins the moment patients step into your office, it is imperative for you to create a great first impression; and follow it up by providing high quality medical service. This makes your front office staff — in this case your medical receptionist — an important part of your business strategy. Hiring a competent receptionist sometimes may not be enough, because they are still prone to breakdown when things get too hectic in the office. In addition, they are also prone to a multitude of personal problems that may reduce their performance level. This is why you need to have a virtual medical receptionist in place.
It’s a good thing that your medical practice is enjoying a steady influx of patients. But it’s not a good thing when you are struggling to meet the needs of your patients because your staff is overworked. You know you need some help when calls being left unanswered and patients being put on hold for what seems to be an infinity. If you want to lighten the load of your staff — getting a virtual medical receptionist is the ideal solution. By having one in place, your staff can focus on providing the best of service for incoming patients, because calls will be automatically picked up by the virtual receptionist.
A virtual medical receptionist allows patients to book, chance or cancel appointments with ease. It can even answer multiple calls at the same time — so no longer will your patients get a busy tone or being put on hold when calling your office.
The service that a virtual medical receptionist provide is constantly reliable. You can be sure that it will always respond to the patient’s call in a friendly manner. The fact that it is able to hold a natural dialogue in English, French, Chinese, and Spanish is a bonus. The same thing can’t be said about human receptionist. When they are tired or when it’s almost home time, they may start answering the phones in an unprofessional and unfriendly manner.
Aside from being an excellent backup when things get too busy in the office, using the system also allows you to run your office 24 hours a day and 7 days a week. You have a dependable system that can respond to your patients’ needs — whether they want to make appointments or change them — all day and night. Additionally, there’s no maintenance fee involved when getting the system and you can let it run without any supervision. Instead of hiring more staff, getting a virtual medical receptionist is a definitely a more cost-effective solution.