Archive for the tag 'multilingual appointment reminder'

Patient appointment reminder service is a dentist’s best helper

November 25th, 2008

Many dentists are turning to an automated appointment reminder software solution to complete all-important appointment reminder calls to patients. There are a couple main reasons that dental offices deliver appointment reminder calls to patients. The first is simply as a reminder call to ensure a scheduled patient does not forget an appointment or neglect to cancel in advance. This is an important service for the patient who may not keep a good schedule or one that does not offer the courtesy of a phone call in advance. Additionally, a telephone reminder can be used to remind recent patients to schedule follow up visits which are very common with certain types of dental procedures. Some patients will avoid or neglect to schedule a follow up after a procedure. The dentist wants to make sure everything is okay and repeat visits are an important revenue driver for the dental practice.

Surprisingly to some providers, an automated appointment reminder is often more efficient and cost-effective than a live agent telephone reminder, and many patients prefer the automated patient appointment reminder. Receptionists in a dental office can be stressed or overwhelmed with work which prevents them from efficiently completing appointment reminder calls. Sometimes, their irritable tone can even turn off new or existing patients. However, the automated reminder service does not grow tired or weary and it performs the telephone reminder consistently and accurately every time. Though not as strong on personal interaction, the appointment reminder software solution is just what the “dentist” ordered for many patients.

The automated reminder as an appointment reminder courtesy can allow the patient to confirm or cancel their appointment. This way, a cancellation still leaves time for the appointment time to be rescheduled, preventing lost revenue for the practice. Dentists rely on appointments to generate revenue and missed times are a burden. The phone reminder can also include notes directing certain types of patients (new, follow up, certain procedures) on arrival times, what to bring, and the like.

The telephone reminder as a reminder to the patient to schedule a follow up visit helps encourage ongoing relationships with patients and repeat business for the dental practice. Many patients just forget the importance of a follow up visit and get caught up in their day-to-day lives. A simple telephone reminder can be a great prompt to get them to return to the dentist office for follow up care.

The efficiency and accuracy of an automated appointment reminder is a great value for many dentists, especially given the moderate up front cost and little to no ongoing investment. It is not just the performance of the phone reminder program that is important to keep in mind. Employee performance should also greatly improve if they are freed from the burden of processing the reminder call program. Employees can focus on personal attention to callers and patient visitors, while also completing important insurance paperwork and other routine office tasks. Everyone wins when an automated telephone reminder is used in a dental practice.

Appointment reminder software drives optometrist revenue

November 25th, 2008

From a consumer standpoint, an eye doctor appears to be someone there to perform eye vision screenings, give us glasses, and manage our ongoing eye care needs. These are all elements of an effective optometry practice, but optometrists are also business people who must earn revenue and manage costs. One of the biggest drains on eye clinics is missed appointments and lost opportunities for follow up appointments. Though many clinics rely on appointment reminders to handle these challenges, the effectiveness of an appointment reminder is questionable at best given that they are sometimes missed or poorly delivered by stressed and overwhelmed receptionists. This is why many eye doctors are looking to a best in class appointment reminder software solution to perform daily patient appointment reminder calls.

Patient no shows are a burden for any optometry practice. Each scheduled appointment time is important to the clinic as completed appointments are the key driver of revenue for the business. When a scheduled time is missed or empty, the practice does not collect that revenue despite having to pay for the costs to earn it. Employees are still present, utilities and other resource bills are still paid. Thus, avoiding patient no-shows or last minute cancellations is critical. A top automated telephone reminder program is an efficient and accurate way to cut down on missed appointments. The phone reminder is not only an appointment reminder service, it also allows a patient to confirm or cancel an appointment. Earlier detection of a cancellation allows the eye clinic to fill that time with another patient, thus avoiding the lost revenue. The telephone reminder can also be a way to deliver quick notes about the appointment as it pertains to the patient’s situation.

Another important use of an automated telephone reminder in the eye care profession is to encourage patients to schedule follow up visits. When patients have treatments, new prescriptions, or other issues handled in an office visit, the eye doctor generally likes the patient to return for a follow up visit. This is a way for the provider to ensure everything is going well and it is also an important way for the practice to maintain an ongoing relationship with its clients. The phone reminder can be used as a tool to prompt the patient to schedule a follow up visit and it can give them specific reasons to do so.

The efficiency and accuracy of the automated reminder is what separates it from a live agent in delivery effective telephone reminder calls. People struggle with stress and fatigue and must also manage personalized situations with in-clinic visitors and complete tedious paperwork. The appointment reminder software can be programmed to perform reminder calls quickly, accurately, and in a way that works for the provider and patients. Some even come with a multilingual appointment reminder feature that allows the clinic to manage the telephone reminder with a multilingual population. Best of all, the reminder service is a moderate up front investment with little ongoing maintenance.

Get Your Medical Office Assistant an Assistant

November 25th, 2008

Your medical office assistant knows all too well how busy one day can be. Depending on the type of medical front desk you operate, there can be appointment scheduling, patient reminder calls and in-coming calls to juggle. Your assistant may have responsibility for product orders, billing, insurance reimbursements, maybe even feeding the dogs and picking up the dry cleaning.

This multitasking is why medical office assistants are so valuable to dentists, doctors, chiropractors and other busy health care professionals. They do pretty much everything. Without a dependable assistant, one of those balls will drop and then the whole show crumbles. If your office operation comes to a halt, patients may not receive the quality health care they need in a timely, safe and organized fashion. On the other hand, even your highly efficient medical office assistant can use some help to make your office the most efficient that it can be. This is where an online medical scheduler service will make you both shine.

Humans need to sleep. You cannot ask an employee to work 24 hours a day, 7 hours a day (only residents work that much!). An online medical scheduler service does not sleep. The beauty of having a 24/7 back up receptionist is that when your office is really busy, callers do not have to wait for someone to answer the phone. After a specified number of rings your automated program will pick up the slack.

Make sure to get a package that includes appointment scheduling software. This will help your staff efficiently handle setting and changing appointments, a well known challenge. This feature can eliminate the confusion that sometimes arises when different office staff making appointments.

Multilingual appointment reminder is a unique feature to look for in an online scheduler service. You may be fortunate enough to have one bilingual assistant, but multilingual? We should all be that lucky.

Web-based doctor appointment scheduling not only takes a lot off your assistant’s plate, but a growing number of people prefer to do everything they can online. When your patients have the option to go online, make an appointment, at any time of the day and receive a confirmation right away, you have a major potential for expanding your patient base. It could be a selling point.

Instant answering service is very important in emergencies. An online medical scheduling service can connect the patient’s call directly to the doctor with no delay. While it may seem counterintuitive, human answering services are actually worse when it comes to triaging phone calls.

Automated telephone reminders not only save your assistant valuable time, but will also save money on patient no-shows. Creating a reversal in revenue loss without added staff time is about as good as it can get.

Often health care offices have a medical front desk receptionist in addition to a medical assistant to handle the normal crazy flow of a busy office. With a good online medical scheduler you may need only your star medical assistant, which will save greatly on operating costs. Plus, your valuable assistant will be freed up to do more important things like put that precious time into better quality patient care.

Virtual Medical Receptionist Keeps Appointments for You

November 19th, 2008

If you’re a busy Doctor, patient no-shows can cost you time and money. Medical office receptionists can be inundated with making reminder calls throughout the day to make sure patients keep their appointments.

What if you could free up your office staff and still make sure patients show up for their appointments? Many automated telephone reminder call services are available via the internet so there’s no need for expensive hardware or software. An automated reminder program is likely maintenance free and available 27/7 to meet all your needs. Some services also offer reminder emails. An automated reminder call or email service will send out a message to your patients with the date and time of their next appointment eliminating the fuss and hassle for your staff. You can customize and record your messages, personalize them, deliver them in different languages and include other useful information. An automated email service can also send your patient’s appointment reminder directly to their inbox. An email message can also include other important reminders such as flu shot schedule times, upcoming clinics or seminars.

Your receptionist or office staff has more important things to do than spend the majority of the day making reminder calls. An automated reminder call service allows your staff to spend time on billing, insurance filing and other necessary office tasks. It’s like having an additional employee on your side. Another added benefit, your staff may not be so disgruntled making routine, mundane patient reminder calls. Your staff can focus on patient care or other high priority jobs.

A reminder program also offers reliability and convenience. Your staff will no longer be waiting on the phone or searching for patient contact information. An automated reminder service will do all the work for you. An automated call or email program is the most efficient, cost-effective way to get appointment reminders completed as the software can handle multiple calls at once. An automated call service or email eliminates the need for costly postage and postcards too! If you’re facing a staff shortage, an automated telephone service can provide you the answer while providing a long-term solution at an affordable price.

Automated reminder call services are competitively priced and you can often take advantage of free-trial offers. Some companies also help with automated appointment scheduling and some provide back-up answering services during high-call times in your medical office. You might also want to consider call-forwarding for patient emergencies or voicemail for after-hours so patients can leave a message. All these services will help maximize your services for your patients. You can think of your automated reminder call service as a “virtual receptionist” or online physician assistant. It can take away the headaches of the time-consuming task of calling patients to remind them of appointments and help make sure there are no holes in your busy schedule. The result can be increased revenue, efficiency and quality patient service.

As a busy doctor or dentist, an automated telephone reminder call service can ultimately save you time and money and keep you in the business of taking care of your patients.

Eye doctors see greater revenue through appointment reminder calls

November 18th, 2008

As is the case with many medical practices, optometry clinics struggle with the revenue and profit drain caused by frequent patient no-shows. Eye doctors rely on revenue generation through consistently scheduled appointments throughout their days. The challenge for many is that it is one thing to have a schedule filled in advance. It is another to actually provide service and collect revenue on those appointment times as they develop. The problem is many patients either forget their appointment, neglect to call and cancel, or wait until the last minute to cancel. All of these scenarios leave the optometrist stuck with an unfilled appointment time, meaning a lost revenue opportunity. Fortunately, advanced technology featured in the automated appointment reminder solution makes reductions in missed appointments and improvements in revenue collection a reality for many eye doctors.

The appointment reminder program has long been a part of the process of running an eye clinic. However, many practices have relied on live agents to deliver the all important phone reminder calls. There are many potential hiccups in this process. First, live agents are human beings and struggle with fatigue, stress, and apathy at times. Healthcare front desk positions have a notoriously high turnover rate because many of the live agents are overwhelmed with patient concerns, phone calls, office tasks, and completion of insurance paperwork. Thus, the telephone reminder program run by a busy receptionist could become inaccurate, unprofessional, or potentially even avoided. A best in class automated phone reminder solution does not pose the same mental and emotional challenges that a live agent does. In fact, an automated phone reminder program offers many potential business advantages over the live agent, while also freeing the receptionist to give more personalized patient care, and complete paperwork.

Appointment reminder software can be easily programmed to deliver appointment reminder calls to scheduled patients in advance of their appointments. These calls are delivered in a timely, precise and multi-functional manner. Along with the phone reminder, an automated telephone reminder service can also allow for various responses on the part of the patient. Patients who need to cancel may do so, allowing the eye clinic to fill the time slot. Patients can also confirm their appointment. Additionally, the telephone reminder can include specific notes tailored to the patients based on the purpose of their visit to the eye clinic.

The consistent and accurate delivery of appointment reminder calls is both a great customer service and a practical business resource for the optometrist. More patients will be “captured” meaning fewer no-shows, and fewer missed appointment times. Live receptionists should be less stressed and better equipped to perform more demanding daily services and tasks. Another excellent advantage of a top automated appointment reminder software solution is that it does not have to come with a steep price tag. Many great phone reminder programs are available for a modest up front cost and little to no ongoing maintenance requirements, making them a very efficient telephone reminder solution.

How Automated Reminder Benefit Your Medical Practice

November 17th, 2008


Medical practitioners are often constrained to make reminder calls when they would rather be attending to a patient or making new contacts amongst their fraternity. There are several reasons why medical reminder calls are needed;

Medication reminders

Elderly patients who stay alone often need to be reminded to take their medicine on time.

Payment reminders

If as a doctor you have treated a patient on credit you may well have to do some following up to get paid. This could require a few reminder calls on your part.

Appointment reminders

Doctors often prefer to remind patients about an upcoming appointment so that if there is a cancellation happening; they can fill that time slot with another appointment.

Event reminder

If your clinic or medical care center is hosting an event; you may wish to make a reminder call to those invited.

All these reminder call, if made by medical office staff, can easily overload front-office receptionists and prevent them from attending other far more important task such as taking care of the visiting patient and answering medical emergancy calls.

An alternative is to install appointment reminder software that will ensure that making reminder calls becomes an easy and hassle-free affair. This will leave you and your staff with time to focus more on attending to the patients.

Medical practitioners are aware that “no show” by patients who have taken an appointment eats into their revenue. An appointment reminder software that works in conjunction with your online appointment scheduler can be used to great effect to minimize missed appointments. You can place reminder calls based on the appointment schedule of patients and if you wish you may request a call-back from the patient to reconfirm or reschedule the appointment.

You can program your appointment reminder software to make reminder calls in languages other than English. So, if you have a clientele that consists of more than just English speakers this is a useful feature to have.

Automated telephonic reminder call services help you trim operation costs and speed up your communication process. This makes your medical practice more focused and efficient. In order to select the right call reminder service for your medical center, compare features and costs. A service that follows a monthly billing pattern is preferable to one that charges six-monthly or annual fees. Check if the service provider offers a free trial. The service you opt for should be easy to set-up and run and at the same time it should ensure strict security for patient information stored in its own database or any other database that it is connected to. Also check for compatibility with existing software.

A call reminder service can vary not only the language of communication according to the patient but also the message type if it is communicating with an answering machine instead of an individual. You can send multiple reminders at the same time and accord different instructions for each reminder call.

Appointment Reminders Keep Medical Staff and Patients Happy

November 17th, 2008


We just started with this reminder program here in our practice. It’s really neat and the patients love it. Before we had reminder program, we had a high rate of no shows for appointments. Now the automated telephone reminder system calls each patient that is schedule for a specified day, to remind them of their appointments. It’s great!

We sat down and figured the statistics of no shows were a lot higher than we thought. When patients were polled, they stated that they actually forgot that they had an appointment. The numbers were just astounding. The same no show patients, were polled again and they said they would really like to get a phone reminder.

After a month of having an automated telephone reminder system in place, we rechecked the numbers and were shocked to see the difference. Our no-show rate went drastically down. Reminder program has not only paid itself, but it is making money for us.

One of the other benefits of having the reminder program is, it frees up our front office receptionist to direct her attention to the patients standing in front of her desk, rather than being on the phone making those appointment reminder calls. This is very important, as our patients deserve more one on one attention and the system allows us to give that to your patients.

The system is set up to automatically dial the number assigned with each patient as the appointment is made. They receive a patient appointment reminder call two days before their appointment. These calls can also be made into a multilingual appointment reminder, as we do have patients that speak other languages than English. It allows us to be more patient friendly in all aspects of running a physicians office.

Our patients, as well as our staff are totally happy with this new system. The physicians in our practice have one less thing to worry about. Having the no-show percentage go down also allows the physicians to see more patients, which brings in more income for the practice. The physicians are totally thrilled with that.

The appointment reminder software was easy to have installed and works great. It’s one of the greatest things to have when we have someone off on vacation. The patients get calls for reminders without having to pull a staff member from their work and allows patients to receive the same level of care from all of the staff. A win – win situation!

Please consider the needs of your patients and staff and look into an automated appointment reminder system for your practice. It has made a significant difference in our practice making everyone happy and helps to keep the turn over down as well. When you keep your staff happy, they are more likely to want to keep their jobs and hang around much longer.

Why should every medical clinics use telephone reminder?

November 13th, 2008


How many times have patients not shown up for their appointment because they said they forgot all about it? Among reasons they forgot about their appointments, one being that no one reminded them about it.

In a medical practice, especially a large and busy practice, staff does not always has time to sit down and call all the patients for the next day to make sure they remember they have an appointment. Most practices, even small ones, have enough to do with checking patients in and out, scheduling appointments, billing and insurance claims, and filing, that the one thing that doesn’t seem to get done, is confirm appointments for the next day.

When a patient does not show up for an appointment, the income loss is immediate for the physician and the practice in general. Had the receptionist known that a patient was going to miss an appointment or need to reschedule, she could have re-booked the appointment for someone else. Maybe even someone that really needed the appointment.

Sometimes a doctor’s appointments are booked far out; anywhere from a couple of weeks to several months. In these cases, patients often do forget about their appointments without a reminder call being made to them. Because, let’s face it, everyone does not go home and writes their follow-up appointment on the calendar. Many people, in particular the elderly, rely on the doctors’ offices to call and remind them about their appointment, and if someone had, they would have surely gone.

Medical receptionist often times will print up lists of the next day’s appointments, and throughout the day they will try to call each one to confirm. But often times, the office gets busy with phones ringing, patients needing to be checked in or out, and the doctor needing the receptionist to do a hundred other different tasks. More times than not, the appointment confirmation list is the one thing that will get put on the backburner, forgotten, or ignored. To a receptionist, the appointment confirmation task can seem like the least important of all tasks she has in front of her. But whether patients show up or not, can really cut into a physician’s bottom line. If several patients do not show up for their appointments in one day; that is several slots that the doctor has free of seeing someone and several slots of missed pay.

With telephone reminder, appointments are not forgotten, because every patient gets a reminder call. An automated telephone reminder takes the tedious task away from the receptionist of having to call each patient and confirm their appointment; it gives her the freedom to get other jobs done. The automated telephone reminder even speaks to the patients in their language of choice so that everyone understands.

Physicians get very frustrated when a patient does not show up for their appointment. No-shows are one of the biggest frustrations for any doctor, medical facility, or practice. The doctor wants everyone to make it to their appointment, and when the doctor hears that a patient did not show up because he or she was not reminded of the appointment, then the doctor knows that the receptionist did not fulfill her duties. If only the office had an automated telephone reminder, the days of patients forgetting about their appointments would be a thing of the past.

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