Archive for the tag 'new patient sign up'

Virtual medical front desk is changing the face of medical practice management

June 20th, 2009

Like any other business, first impressions matter a great deal in the medical private practice. Patients and clients of private medical clinics, chiropractors, dentists and spas judge the entire practice and the quality of the services offered there by the reception they receive when they make their first contact with the practice.

You’ve probably heard of patients who have vowed never to seek services from even under the best medical practice management because of the reception they received at the medical front desk or on the phone while making an appointment. Thus it become important for professionals in the medical field who are in private practice to ensure that they get the best front desk helper that technology offers; A virtual medical receptionist.

Medical Practice management, in this modern society, is often about manage time involved in complete a service. People appreciate efficiency in everything because in most cases it will save their time. Anyone who has walked into a busy medical practice reception will agree that a front desk medical receptionist’s job can be overwhelming. There are old and new patients calling to make enquiries, patients waiting in the reception for assistance and loads of paper work. It is no wonder that a good receptionist buckling under the load of paper work and trying to assist patients on the phone and in the reception may become frustrated and rude. A virtual medical receptionist would be a relief to your regular receptionist.

The virtual medical receptionist will handle all incoming calls when your regular receptionist is busy with other office matters. The virtual receptionist will answer all new and old patient queries and help register new patients. The virtual receptionist also comes with online patient appointment scheduling software. Your regular receptionist will appreciate the reduced paperwork as patients will now fill online forms with the assistance of the online appointment scheduler.

The changes in your medical practice will be noticeable. With the virtual medical receptionist on, your regular front desk staff can attend to patients in the reception area without worrying about the phone ringing. If the phone call is an emergency call or if the virtual medical receptionist cannot handle the phone call satisfactorily, the call is forwarded to one of the staff or you.

Patients and other clients who visit your practice will be impressed by the efficiency of the front desk services offered at your practice. There will be less chances of your regular receptionist being rude to or ignoring your patients in the reception or on the phone. The first impression your clients will get of your practice is efficiency and they will be glad to return to your practice for further medical assistance.

The virtual medical receptionist is a rather new tool for medical practice management and some practitioners fear that patients will not want to be assisted by a machine and would rather have the assistance of a real person. This is not entirely true. Patients will appreciate the efficiency and ease of scheduling appointments online from anywhere and at anytime. The virtual medical receptionist is also designed to sound as human like as possible.

New online scheduler automated patient sign-up feature helps doctors

March 16th, 2009

Is your office staff overwhelmed with the time involved in setting up new patient accounts and scheduling appointments for them?

Many receptionists in doctor’s offices are overwhelmed with the burden of multi-tasking patient visits, reminder calls, medical scheduling, paperwork and more. There are some basic processes, that when automated, free up some of the time that is expended for routine tasks. There are now new medical scheduling programs that allow new patients to actually sign up with your office, and schedule their first appointment.

This benefit is a win-win opportunity for both the medical practice and the patient. The practice has more refreshed and helpful staff and they are more equipped to manage important tasks. Patients can now avoid the hassle and inconvenience of calling to schedule a new appointment. This takes time, and sometimes can lead to holds and busy signfals that are not good from a service stand point. Plus, the medical scheduling program is available online, making it accessible 24/7 to the patients.

Another advantage with the new medical scheduling program is that the doctor’s office no longer has to mess with the challenge of turning away patients that do not have the right insurance provider. The automated sign up process for new patients conveniently takes care of this. When the new patient signs up online, they enter their insurance information. The insurance matching takes place at the point of the initial sign up, so your office does not have to get involved and deny the patient.

Once the patient is approved and signed up for your online scheduler program, they receive login information for their new account. This enables them to login to their patient account and sign up for their first appointment time. This first appointment is often the most time consuming for your office to schedule. Now, you do not have to worry about that issue.

The process with the new online scheduler feature for automated patient sign up is fairly straight-forward. First, your office uses the program and sets up a list of accepted insurance plans and available appointment time slots. Current patients can help you spread the word about your practice and the new automated scheduler by passing your link to friends and family members.

The new prospects complete the online patient application (saves time and paper). The online scheduler filters out those that do not match the insurance requirements, again keeping this hassle out of the direct efforts of your staff. Once approved, the new patient uses their automated login they receive to look into the online scheduler and sign up for a time. The new patient sign up sets aside time slots for new patients.

After the new patient schedules their time, your office receives the new sign up application and either accepts or declines the patient. Then, an email notice is sent to the patient. The time savings and mutual benefits to both the provider and the patient makes this scheduler feature a great benefit.