Archive for the tag 'office automation'

All-in-one online scheduler with automated virtual receptionist

December 16th, 2009

Medical practice has witnesse advancement in medical technologies and that has brought much useful software, systems and office automation that can smoothen the medical practice routine and generate more revenues.

All-in-one online scheduler with virtual receptionist is one of the most sought-after systems that help health care providers to run their clinic or health care center with efficiency. The system makes reminder calls to the patients automatically. It informs patients about their forthcoming appointments, regimens and simple follow-ups. The system can also be used as online patient self service appointment scheduler. Top class of such systems can, in addition, function as your front-desk virtual medical receptionists.

The benefits that come from such a all-in-one system are many. This is 24/7 customer service support that helps patients to access the health care centers at any time they want. In addition,  The automated system is capable of multiple calls at the same time thus will never put your patient on-hold. The reminer system can be set into other international languages such as Spanish, Chinese and French. Which will sure please your non-English speaking patients.

If you are one of those doctors who frequently away from your office and  need to view and reschedule patients appointments, you are now find a online patient appointment scheduler that synchronizes with Google Calendar. With is feature, your appointments will be accessible on handheld devices such as iPhone, Smartphone and Blackberry.

In today’s world of cutthroat competition, every bit of advantages you gain from automation will help you get ahead of your game.  It is worth your efforts to find a great all-in-one system that is both your online scheduler and virtual receptionist, the type with a lot of nice features that help you run the most efficient, friendly medical practice.

Achieve High Level of Client Satisfaction with Doctor Appointment Scheduler Software

November 29th, 2009

The best way to survive in any business is keep your clients satisfied by providing the services to best of your abilities. Most of the medical offices are managed by people today and when there are humans involved there is always a chance of an error. Don’t you think it will be a good idea to use some kind of software that will help you manage your medical services and improve your quality of service substantially? Everybody is becoming internet savvy these days and even your clients will want to do most of the communication with you online. If you provide them a platform and let them schedule and books their appointments online it will give you that extra edge over others as well as save you a lot of money in the long run.

Medical Practice is like any other small business in that cost of business directly affect your bottom line.  If you can do better streamlining the appointment scheduling procedure then you will be able to concentrate more on your core area of expertise. It will result in high levels patient satisfaction and ultimately increase your revenues.

Medical software for online appointment schedule has many benefits associated with it such as reducing paperwork, schedules recurring appointments, provide patient reminder services, act as a virtual receptionist 24/7 and many more.

You have to be a little careful in buying an online appointment scheduler for your automated office and make sure that you get all the necessary features that should be present in such software. Typically you should look out for the following features:

  • Most importantly it should be HIPAA compliant to ensure the security of your client’s information
  • It should let you customize itself as per your medical specialty
  • If you are a little tech savvy then you should definitely look up for the feature of synchronizing your appointments with Google Calendar so that they can be accessible from handheld devices such as iPhone, BlackBerry or Smart-phone
  • It should let you check your appointments through SMS commands or text messages
  • Support for most of the important languages like English, Spanish, French and Chinese

If you get all or most of these features in your online doctor appointment scheduler software then you should conclude that you have found the right software that will cater to all your needs.

Patient reminder call system –care your patients

November 16th, 2009

When it comes to a customer care, there should be no compromise because that is the strength that keeps the business on. Satisfied customer brings more customers and this is a never-ending process to increase significant revenue every month.

To leave hassles behind, doctors now bank on the system that does patient reminder calls automatically. The system helps in keeping the record of patients and calls them back about their feedback or regimen. The good thing about such system is it can also be used for multi-purpose for a smooth medical clinic management. For instance, the system can be fed with different answers and can also be used as answering machine to tackle patients’ calls. The beauty of such answering machine is the callers are never kept on hold and will never get a busy call. They are answered separately but precisely.

Professional patient call answering machine can also be used as online appointment scheduler that helps patients to fix up an appointment with a doctor or health care provider. They can also fix up an appointment for routine checkup. All they have to do is dial the number or simply approach the health care center through internet and fix up the appointment.

Patient reminder call system comes with many benefits. The first among all is it has an option of multiple languages and hence it is quite easier to tackle the patients from other countries, the foreigners. Foreigners can have the choice of languages such as French, Spanish and English etc. They fell homely and there is always a better communication. Patient reminding online system can also be tailored into 24/7 standby receptionists answering calls to the patients without any failure. Professional way to answer the patients’ calls is one of the best things that build the rapport of the health care provider and the clinic or healthcare center.

Another benefit of online virtual medical receptionists is it can synchronize the appointment information with Google Calendar and hence can be managed using handheld devices such as iPhone, SmartPhone and Blackberry. The appointments can be checked through cellular phone using single-word command SMS or plain text message.

Which Medical Appointment Reminder Suits your Practice; the Email Reminder or Telephone Reminder?

July 14th, 2009


When you decided to become a private practitioner you probably started out with a handful of patients. Appointments were easy to keep track of and you probably thought that your medical receptionist was the most efficient front desk receptionist available. You knew each patient down to their dog’s name and so did everyone in the practice.

Your practice has probably grown since then and keeping track of your patients and their appointments is becoming more of a challenge for both your patients and especially for your medical receptionist. You can help ease the burden on your front desk receptionist and the rest of your medical staff by investing in an email reminder or telephone reminder. A telephone or email reminder will remind patients of their appointment either online or via a telephone call according to your preference.

The success of your reminder service will directly affect the success of your practice. Deciding on which type of appointment reminder service will suit you best will be influenced by your practice and your patients. Check your patients’ personal records for their contact information. If most of them have email addresses then an email reminder would be suitable. If most of your patients do not have email addresses then a telephone reminder would be more logical.

You ought to consider the type of practice you are running and the type of people you receive as patients. If majority of your patients are elderly or from poor neighborhoods, an email reminder may not reach as many of your patients as you would like. Even if these patients had email addresses they would not spend much time surfing as they either cannot afford to or do not know how to. An email reminder would be suitable in a practice where the patients have access to the Internet and check their emails regularly.

Doctors should also consider the preference of their patients. Some patients will be irritated by receiving telephone calls reminding them of appointments at regular intervals. Such patients would much rather have an email reminder sent to their email addresses. Others would prefer to be alerted via telephone as they are probably prone to forgetting about their appointments easily. This is especially true for elderly patients.

Both a telephone and email reminder are only 90% effective. No doctor can be assured 100% of the successful delivery of all reminders on either service. A telephone reminder may not be delivered as the patient may not answer the telephone. An email reminder may not be read as the patient may fail to check his or her email in good time.

It is therefore advisable for a doctor to invest in both a telephone and email reminder. It may seem expensive in the beginning but the returns will be well worth it. Both services are inexpensive to maintain and working together will guarantee you a more successful delivery. Your patients can even choose the reminder service they prefer.

Appointment Access At Your Fingertips 24/7 with Google Sync

June 3rd, 2009

Old Fashioned! That’s what those old bound appointment books are. They served a purpose at one time, but now they are outdated. You are too busy to be wondering when you have appointments scheduled, or to always have to call into the office to see who’s coming in and when. Luckily, in this day and age – there is something new. And, it’s something that will make you say, “WOW” out loud so everyone can hear!

An online appointment scheduler is the way to go for you and your patients. This way, your patients can log on at any time of the day or night and schedule their appointments. What’s more – you and your entire practice can be notified immediately when someone schedules an appointment. The online appointment scheduler makes it easy for you to see your day, week and month at a glance – and allows you to avoid overbooking. It also enables you to squeeze in patients at the last minute if need be. Not to mention, this makes it so easy and convenient for your patients as well. But, the online appointment scheduler is much more than that!

You’re busy. Many times you are out of the office – with no access to the Internet or email. But, that doesn’t mean you don’t need access to your appointments and other items on your calendar. Well, say hello to a feature that allows you to sync all of your appointments with your BlackBerry, G-phone, and nearly every smartPhone. By syncing appointments to google calendar – you can have access to all of your appointments twenty-four hours a day! What’s more – it’s easy!

All you need to do is follow a couple of easy steps and your online appointment book will sync with google calendar. Then, regardless of Internet access – you will have access to your appointments anytime you need them. It’s perfect for when you are traveling. It’s also perfect for when you need to see all of your appointments at a glance! And, don’t worry if it will work with your device! Google sync is. Google Sync is tailored to suit the mobile phone that you have. The service is available for those with phones such as iPhone, Nokia S60, Sony Ericsson, Windows Mobile, Blackberry and Nokia Standard.

And, as an added bonus, google sync will also synchronize all of your contacts. You will be able to access this information anytime and from anywhere in case of an emergency or the need for a change. And, the features don’t stop there – you can sync appointments 365 days in advance, use multiple calendars – and even multiple devices! All of this, with your online appointment scheduler – how perfect!

Online appointment scheduling and Modern appointment software

May 27th, 2009


It has happened to each and every one of us. We call our doctor’s office at the last minute to schedule an appointment – and the first thing we are told is, “please hold!” While we sit on the phone waiting for someone to talk to us, we become more and more frustrated. When the receptionist finally picks up the phone to speak with us, the other line begins ringing again and our frustration starts anew! The only thing worse than sitting on hold with your doctor’s office to schedule an appointment is calling and getting the dreaded “busy signal”. When that happens, we are about to go through the roof. And, when that happens – patients consider going to a different medical practice.

But, alas – relief could be in sight. Online appointment scheduling is the wave of the future for appointment software . With millions of people on the Internet across the world in any given moment, everything from virtual office assistants to online appointment scheduling is becoming more and more popular.

There are many reasons for the popularity of online appointment scheduling but the first is the obvious reason – convenience. Online appointment scheduling allows the patient to log onto the Internet at anytime of the day or night to make an appointment. With one click of the mouse, a patient can make an appointment for the next day, or the next month, or the next year! What’s more – a patient can automatically see what appointment times are available and can even schedule follow up visits at the same time. Convenience is the key to appointment software . But the benefits of modern appointment software don’t stop there.

Automation of service is another major benifit for all. Patients and doctors can get reminders sent to their email reminding them of appointments. This cuts way down on missed appointments.

As well, modern visual design replace the old fashion “search-and-typing” with “point-and-click”; with one click of a mouse, or tap on their mobile device doctor’s can see all of their appointments for the day, week, month, and year.

In terms of office operations – online appointment scheduling makes the doctor’s office run like a “well-oiled” machine and patients are noticing! It used to be receptionists and support staff spent most of their time worrying about appointments and scheduling. And, that’s to mention the phone ringing off the hook with appointment questions. Now, because of automated appointment scheduling, receptionists and support staff can focus on the important things – making sure patients are getting the care and the information they need!

Turn “uh-oh no-show” into $$$ with automated reminder service

May 21st, 2009


Some doctors insist on letting their own staff to make patient reminder calls instead of using reminder service! They believe such calls make the service more “personal”.

Is it really better, for patient or for medical office, if a reminder call is made by staff (or more “personal”) than automated system?

Let’s face it. We all live busy lives, and none of us have too much extra time for small talk. The last time my doctor’s office called me to remind me of an upcoming appointment the receptionist began with, “Hi, how are you feeling?” It was a very nice sentiment – but one in which my busy day, I don’t have time to be engaged in. I was very nice, but a call that should’ve taken 10 seconds, ended up taking 3 minutes. And, really- who wants to waste anytime let alone speaking to a receptionist at your doctor’s office?

Vice versa, I am pretty sure there are receptionists that get caught into an undesired long conversation by patients bring up issues that are beyond their control. “Can you tell doctor that I still have this pain over…”. “How comes the medicine I took is not working…”.

It got me to thinking – wouldn’t that a receptionist’s time be better served talking to patients in person at the office and not bantering over the phone? And, wouldn’t it make more sense for the receptionist to be doing something more productive for the practice?
And, that’s where the idea of the automated reminder service comes in.

A reminder service automatically calls patients and reminds them of their appointments. With the virtual system in place, the call is made on time and is quick and easy. Patients like it because you’re not taking up their valuable time. And, there is a hidden benefit for the medical practice as well.

The hidden benefit is by using a reminder service – you are actually cutting your cost and increasing revenue. Why? First of all, you are turning potential “no-shows” into returning patients. The more patients you can maintain in your practice, the more your revenue increases. In addition, this frees up your live receptionist to do more important business around the office. For example, because the automatic reminder service is handling reminding patients about their appointments, the receptionist can focus on attracting new patients. Attracting new patients is something an automated system may not do – but reminding current patients of their appointments is absolutely something the virtual service can and will do effectively. And, when no-shows at your medical practice go down and customer satisfaction goes up because of the automated reminders – you have struck gold!

And all of this, without perhaps alienating your patients by unnecessary small talk or – even worse – by being put on hold during the appointment reminder process. The automated reminder cuts down on many different things that could adversely affect the patient’s experience.

And, there is one more thing to keep in mind as well. An automated appointment reminder system can be programmed to do many different things. Calling and reminding patients of their appointments is just one small aspect. Imagine programming the system to speak in the language the patient speaks – automatically! Or, imagine the automated reminder system calling to remind patients about prescription refills or other necessary items that could impact their health? There are many different uses for the virtual reminder system – all of which help bring in more patients and help keep your current patients satisfied. And, when your patients are happy, the practice is happy because chances are those patients are telling their friends what a wonderful office experience they had!

Online Medical Office Assistant Technology Is a Great Business Solution

April 19th, 2009


Are you considering using an All-in-One virtual receptionist for your medical practice? Is it a good time now to consider your overall technology needs within your medical practice?  If you feel your own medical office is out of step with technology, what should be done to improve your office efficiency?

Online an All-in-One virtual office assistant offers numerous features that will certainly elevate your practice into the 21st century as far as your telecommunications are concerned; At a fraction of the live agent cost, you can expect an virtual receptionist to performe most of your medical front desk tasks. To name a few; making patient reminder call, dispatch emergency call and believe or not, talking to patients in natural language and set appointment for them. 

There are vendors of software designed specifically for the medical community and as you are upgrading to an online medical office assistant service you should investigate other forms of technology to improve upon office organization and performance. If ever there were a business practice that lived up to the motto “time is money” it would be the medical field. Better use of time through technology means your staff will be operating at peak performance.

There is no better time to take the final step into a computer literate environment for your office then when you are in the process of introducing a virtual receptionist. Your staff will be excited by the new technology and if they are even somewhat literate with computers and certain software applications such as windows OS’s or other basic programs, they will adjust to new software applications you introduce at once with your remote reception service.

Once you start to investigate various technologies for your medical practice, someone within the office should be responsible for keeping up to date with these programs and upgrades. They would act as your in-house IT go to person if there were operation questions, quick fixes required etc. It might even be prudent to send one of your trusted employees or even yourself for classroom training to become current with new technology and Internet based software applications in general.

The thing about computer technology and becoming accomplished with it is it takes a basic understanding of how computers work and some fundamentals of software applications – web based and off the shelf. The more you work with it the more comfortable you will become. Before you know it, your staff will not only be enjoying their lightened workload due to the new virtual medical office assistant online but they will also develop into skilful medical software virtuosos!

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