Archive for the tag 'online scheduler'

Save Time and Money, Use Online Medical Management System

Dr. Maulik July 8th, 2010

When your health care center is as busy as GrandStation, there are a few, if not many, chances that the medical front office executive staff fails in managing the patients’ flow. Simplest example for this mismanagement is time overlapping when the appointments are allotted to the patients. Also, the patients may complain about getting busy telephonic tone for quite a long duration. On the other hand, the staff is incapable handling many calls at a time and hence, cannot satisfy all customers calling at health care center.

The solution for these hurries and worries is Automated Medical Management System which is popular as Online Patient Appointment Scheduler. Using Online Patient Appointment Scheduling system, you can not only manage the appointments as asked by patients but can also use the system in many ways.

Let us learn how Online Patient Appointment Scheduling System helps in overall medical office management…

Online Doctor (Patient) Appointment Scheduling System allows the patients to directly log on to the system and book their appointments without calling the human medical front desk executive. Advanced feature called Google Sync transfers the entire data (schedules) to the Google Calendar, which is accessible using hand-held devices such as Blackberry, HTC phone, Smartphone and iPhone. Furthermore, a 2-way sync allows the user to manipulate (reschedule or cancel) the appointment without contacting health care center. This is a kind of having clinic management in hand wherever you go!!!

Specially designed appointment system can also work as medical answering system. It can answer patients’ calls the way doctor wants. Also, the doctor can feed the answers according to her/his expertise. No matter many patients calling at same time, no one of them would get busy tone!

Medical answering system can also work as patient reminder wherein the system automatically calls the patients and notify them about their due visits. The doctor can build a rapport as patient would feel being personally cared. They can be informed about their dietary chart and any regimen too.

A prepaid option in appointment schedule can reduce the chances of losing the money in case of no-show patients as it asks for the consultation fees before patient arrive to the center to see doctor.

All-in-all, a web-based appointment scheduling system is worth to turn medical office automated for taking it to a skyrocketing growth.

Avoid Free Schedulers – Get One With Complete Features

Richard Lango June 8th, 2010

If you have a clinic and are looking for a suitable online scheduler, one thing is certain: you will get numerous options. This, however, does not necessarily mean that you will have an easy time in making the right choice. You will find both free and paid online appointment schedulers. As attractive as the offer may appear, you should avoid the free schedulers.

There are many important factors why you need to keep away from the free schedulers. Let us take a look at just two reasons that will show you the free offers are not the best option.

They are not really free

When you sign up for a free scheduler, you will believe that it is really free in the beginning simply because you will not fork out anything from your pocket. However, this is misleading. Have you ever asked yourself how the owners maintain the services?

Perhaps you have read – or you will read – that they have other means of generating money, so they are simply being generous. This is a lot of hot air. First of all, advertising the free online schedulers takes time and money. Why would they do this?

The real reason is that it is from these apparently free web-based doctor appointment services that they generate their revenue. They will simply sell your data. This is a serious violation of patient privacy that you will need to answer for in a court of law. It will also be a violation of the HIPAA. Even if your run a small business where privacy is not as sensitive as for medical practice,  using a “free” scheduler will eventually cost your business relationship with the customers; they are likely to be scared away as soon as they realized that their phone, address, and email are being used without their consent.

Lack of suitable features

The free online appointment schedulers will also cost your business in other ways. You will get very limited features that do not leave you with many options. For example, a good self-service patient appointment scheduling program will give your patients the flexibility to make their appointments independently while you still have control over what goes on. The patients will do this in a variety of ways depending on their personal tastes.

Telephone service will be of help to many people, particularly the elderly. The online option will be a good option for the tech savvy individuals. SMS service gives you the opportunity to reach people wherever they may be, which is a good option for busy people who move frequently.

Another important factor is that a suitable online scheduler will include a reminder service. This alone is enough to pay for your subscription. Avoiding just one patient no-show per month suffices to cater for your subscription.

Make Your Clinic Automated With Online Appointment Scheduler

Dr. Maulik June 6th, 2010

Today one can see that all sectors are highly influenced by technology and this time it is the health care sector. Most of these centers are making use of advanced tools and technologies to make their services better and better. One of the most popular tools being used by health care sector is online appointment scheduler. Once you buy it you can easily realize how efficient it is and how it can improve the overall condition of your clinic. This scheduler automates almost all processes in your clinic and offers manifold benefits that one cannot just resist.

Firstly, the scheduler can answer to the calls from patients when your clinic is closed or when everyone is busy with something else. The scheduler has been designed in a smart way so that it can answer to the queries of patients in a very natural tone without making them feel that they are talking to some computerized program. It takes care of your appointments and if any patient makes changes to its appointment then the doctor can directly get the notifications on his blackberry or any other smart phone. The scheduler plans appointments very efficiently and this will help your clinic in earning more revenues.

Secondly, it makes reminder calls to patients reminding of their appointments and this result in decreased or in fact negligible no show-up rate. This will again prevent loss or revenue and you can enjoy with the fact that your clinic is not losing any money because of others. In addition to all this when you start using it your customers will also be happy with it. They can easily fix up their appointments without waiting for long. They do not need to leave messages on voice calls and can quickly fix the appointments. Some online schedulers have the facility of prepaid appointments where patients need to pay some money in advance to fix their appointment. It can be your choice to ask the entire amount or some partial amount of fees when giving them appointment.

In all we can say that an online appointment scheduler can efficiently take over the work of all your staff when they are not around or your clinic is off. By using it, your clinic works 24 x 7 and both you and your clients will be happy. To buy the scheduler you can again take help from internet and can check out different schedulers. The companies offer trial versions and after getting satisfied with the services you can actually buy it.

Don’t Get that Free Scheduler! Get a Scheduler that Pays!

Richard Lango May 30th, 2010

There is hardly anyone who would not like to get something for free. However, have you ever heard of the saying that ‘free is expensive’? Well, this is not just a cliché. If you are looking for a scheduler for your medical practice, you should resist the temptation to sign up for a free scheduler. You may discover that it not actually free when it is too late.

If you are searching for an online scheduler, you are likely to find many offers of free schedulers. If you can get such an important utility for free, why should you consider the paid ones?

The fact is that there is really nothing for free, which is not to say that you must pay for everything. However, even if you receive something for free, it means that someone somewhere has paid the cost. When it comes to the apparently free schedulers, who really pays the cost?

The people offering the free schedulers will tell you that they have other sources of generating revenue. What they do not tell you, however, is that the revenue actually comes from the so-called free scheduler.

Online schedulers contain a vast amount of data. Your scheduler will not just contain your personal information but also your patients’ data. The owners of the ‘free’ schedulers sell this data to make a lot of money. Unfortunately, this is a violation of privacy that will cost you dearly in the long run.

Instead of looking for a free scheduler, choose an online scheduler that will simply pay for itself. A good online scheduler will help you to recover your costs even before the end of your initial subscription. Such a medical appointment scheduler has several features that make it quite valuable. For example, it will include an automated reminder that will get in touch with your patients.

One of the major sources of revenue loss in medical practice is patient no-shows. An online scheduler that incorporates reminder software will help you to cut no-shows. When you consider the fact that the cost of such a medical appointment scheduler equals just one no-show, you will see how much you stand to gain. Cut just one no-show in a month and you have effectively paid for the service. Yet you know that you will cut more than one no-show.

Do not sacrifice your reputation by using a free scheduler. Get a scheduler that pays!

Is medical staff incapable in front desk? Opt for Virtual Receptionist

Dr. Maulik May 9th, 2010

Humans are prone to make errors and many times, it is difficult to reverse the blunder made. Also, humans are often driven by apathy and emotions that make them less proficient and reliable as compared to machines i.e. computers. Also, computers can get the health care center 24/7 service that is accessible by patients all day. Virtual medical receptionist is such kind of system that helps health care providers in managing medical center in much efficient way than ever before.

Medical virtual receptionist literally means that the system used for medical office automation can do multiple tasking that human front office finds difficult to perform.  For instance, recruiting call center agent cannot make patient appointments, answering patients’ calls and reminding patients about their forthcoming appointments at a time without getting tired or frustrated! The breakthrough you require as an owner is going computerized. Specially designed software helps you in managing day-to-day tasks.

Virtual receptionist can communicate in different languages such as French, English (default), Spanish and Chinese. In this way, the patients with different mother tongue can be served better.  During events such as free medical camp wherein many patients’ calls are expected to come at a time, medical answering service plays crucial role. It can answer many calls at a time without getting the callers busy tone.

Online appointment scheduling is another unique feature virtual receptionist. Advanced system has feature of Google Calendar synchronization that sends the schedules on handheld devices such as iPhone, Blackberry and Smartphone through which, the health care provider can access and reschedule the plans according to his/her wish. Special online doctor appointment scheduler comes with prepaid option that allows patients to fix up their appointments by paying money in advance. This way, the chances of losing the revenue (because of no-show patients) can be reduced.

All the services provided by virtual receptionist are available 24/7 to the clinic. In this way, the patients can access the center anytime they want. All time availability can bring more patients to the health care center that in turn, generates more revenue. Making medical office automated is clearly a win-win situation for the patients and doctors (the owners of health care centers).

How “Free” Are Free Online Schedulers?

Richard Lango April 21st, 2010

If you have been looking for online schedulers for your business, there are chances that you have come across web sites that claim to offer free online schedulers. This can be a very tempting route to take for your appointment scheduling needs. However, there are some factors you need to bear in mind before you opt for such a service.

The issue of free online schedulers is sensitive in any line of business you may be involved in, but it is even more serious as far as medical practice is concerned.

Making online schedules is quite involving. So, why would someone be willing to offer you the service free of charge? The companies give a variety of reasons for doing this, but they tend to boil down to the same thing: that they have other great ways of making money.

What is true is that they must have ways of making money. However, they are not really making the money from other sources as they would like you to believe. If the services were free as they claim, why would they go to great lengths to reach you in the first place? This in itself should tell you that the service is not as free as it is claimed. The plain fact is that the companies need people to sign up for their apparently free services for them to make money. But do you know that the way they make the money could easily land you into a lot of trouble?

Consider this:

When you sign up for the “free” online schedulers, not only will your own data but also the details of your patients go to the company’s servers. How safe can you ensure that this data is? As a doctor, you know that you are sworn to privacy as far as some of your patients’ details are concerned. Yet here you will be putting yourself in a situation where you have absolutely no control over this data.

Do you know how the apparently free services generate income? They SELL this data. The money that they get from your data is far more than what you would pay for a good online appointment scheduler. And you do not really know where your sensitive pieces of information could end up.

You can easily be charged for the violation of your patient’s privacy, and what you will be required to pay cannot be compared to the amount with which you could have subscribed to a good online scheduler. And you can be held in violation of HIPAA.

Even if your business does not grind to a halt, you will have a very bad reputation. Free online schedulers are actually too costly to risk taking.

Looking for a Manager for your Clinic? Try Patient Appointment Scheduler!

Dr. Maulik April 2nd, 2010

Due to staff’s apathy or incapability to tackle the flood of patients seeking appointments, you may think to appoint qualified manager that can tackle all such hassle and gives you smoother, better medical management. The idea is to retain old patients, make new ones and at the end of the day, generate good revenue without compromising the quality of service. Let us look at a unique system that can not only tackle appointments scheduling but can also do many tasks for bettering overall health care center management.

The system that can fix up patient appointments can also be used as virtual receptionist that can answer patients’ calls in a friendly way. Furthermore, doctors can feed their own answers according to their expertise. Additional features include its multilingual support that can be set as French, Spanish, and English etc. –this kind of support is useful in interacting with foreign patients.

Online patient appointment scheduler is proven to be very useful tool for physicians and surgeons who frequently travel as the system helps them to get schedule on their handheld devices. This is because the scheduler synchronizes the appointments with Google Calendar, which is accessible on handheld devices such as iPhone, Smartphone and Blackberry. Furthermore, online appointment scheduler can have prepaid appointment facility that helps in tackling no-show patients, one of the reasons for revenue loss for any clinic.

Office automation using online appointment scheduler can serve you as medical answering system too! Patient reminder is a special feature of the system to call and remind patients about their forthcoming visits to clinic and also regimens suggested by experts. Automated medical answering can take over the job of human medical front desk reducing the chances of errors and apathy.

In event such as medical camp, the center expects hundreds of calls from patients and it becomes unmanageable tasks by staff to answer each of them. Fixing answering system can tackle patients’ calls and the best feature of this software is let many patients call at a time, no patient would get busy boring tone that otherwise annoy patients.

Keeping online appointment scheduler as you manager is the best deal you can ever have for better and smoother health center management.

Points to Consider While Choosing a Medical Answering Service for Your Office

Dr. Maulik March 27th, 2010

When there is no one at your front desk or your clinic is closed who takes your important calls? If the answer is no one then it is high time you have a good medical answering system in place so that when a patient calls he/she finds someone who can fix an appointment without any unnecessary delay.

A back-up receptionist will make sure that your patients get desired attention when your staff or you are not available to answer their calls.

You must keep in mind some points while choosing your answering machine.

Friendly voice

Most patients will hang up on hearing a cold answering machine with an unclear voice. So, when you choose your virtual receptionist, make sure that you choose one who is pleasant to here and can provide the caller with a human touch even in the absence of one.

Interactive

If your answering machine needs to take the place of a ‘virtual receptionist’ then it has to be interactive. Most answering machines just have a recorded monologue. You can go for a Patient reminder service which comes clubbed with an answering machine with the capability of voice detection so that the calls can be redirected to required lines by the responses of the caller, without him having to press different numeric keys.

Handling Multiple Calls

A good backup service will have the ability to handle multiple calls at a time so that your patients are never put on hold! Due to such an efficient service it can have an advantage over the live receptionist. The emergency calls will be transferred speedily and without human error. Moreover, a backup receptionist should be one which can work for you 24/7 without fatigue. This will help you tremendously in slashing your patient no-shows so that you can get most out of your business.

Dependability

If you choose to set up an automated office, you should make sure that the system is reliable and error free. You should not need to spend money on its maintenance again and again. A virtual receptionist must be able to do its job consistently so that you are stress-free and can be sure that no patient call is missed. An automated medical answering service and an appointment manager will not only accomplish the job of your front desk receptionist with ease but will also be able to remind the patients of their fixed appointments via e-mail, SMS, or follow-up calls. Important tasks such as patient care and medical billing can keep your staff busy while your virtual receptionist takes care of your appointments!

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