Archive for the tag 'patient appointment reminder'

The Advantages of Using An Online Patient Appointment Scheduling System

August 16th, 2010

Though you feel that you are already running your medical office efficiently, you do know that there’s always room for improvement? One way to make it run even more efficiently and effectively is to make your medical office automated. Not to say that you will be hiring robots or the likes, but simply get a system that can replace some of the manual processes usually involved in running the office. You shouldn’t shy away from technology, especially one that can increase your bottom line. One of the best systems that you can use to achieve that goal is the online patient appointment scheduling system.

The online patient appointment scheduling system has been recommended by doctors and medical offices around the country due to its reliability and dependability. When you have the system in place, it can schedule your patients’ appointments accurately. Meaning, there won’t be one slot occupied by two patients. The best thing about the system is that it can run unsupervised and with no human interference at all. Thus, reducing the risk of human errors. Patients can easily log in to the system and book the time slot they feel convenient the most. Easy, simple and efficient — both to your medical office and your patients.

Wait, there’s more! Using the advanced feature, the system will automatically synchronize the data with your online calendar, such as Google Calendar. Both doctors and patients will be able to view the data using smartphones, such as the iPhone and Blackberry. If somehow the doctor need to make some changes to the appointment, he can do so just by logging into the website. The changes made will also be informed directly to the patient.

If your medical office has been plagued by a large amount of patient no-shows,  you’d be glad to know that the system also has a feature that will remind the patients about their appointments. No more burdening your medical staff to do mundane works of manually calling the patients one by one to remind them of their appointments, the patient reminder system will do it automatically. Best of all, your patients can select how they would like to be reminded — either through text and e-mail messages or phone calls.

All in all, getting the online patient appointment scheduling system will not only make your medical office run more effectively, but it will also improve your bottom line — as you can reduce patient no-shows significantly.

The Benefits of Using an Automated Patient Appointment Reminder

July 24th, 2010

When you are using an automated appointment reminder system, the task of reminding your patients about the appointments that they made in your medical practice can be done automatically by the system. This will be done effectively and efficiently at a fraction of the cost of manual system. If you are still unconvinced about making the move to automated system, knowing what benefits the system can provide you with should remove all your doubts.

When your medical staff makes those reminder calls during office hours, there’s a good probability that they can not reach anyone on the other end of the phone. An automated reminder system, on the other hand, can make that reminder calls beyond the typical working hours. The calls can be made in the evening and even on weekends, when there’s a better possibility that your patients will be home.

An automated reminder system is also reliable. If you leave it to your staff to make phone calls after phone calls to remind the patients, there’s a good chance that they’d be bored by the 15th calls – which could negatively affect the tone of voice of the caller. On the other hand, an automated system will have a consistent tone and manner – since the message is pre-recorded using professionally trained voice actors. The recipient of the calls can repeat the message easily if need be.

When you rely on your medical staff to make reminder calls – you will only cut into their efficiency. Either they would be too engrossed in other tasks to be able to complete making all the phone calls – or they would run out of time to do so. This is where an automated reminder system excels.

The system can also compile a report of all the appointments made during a given period of time. What’s even better, you will be access the report even when you are outside the office – since it will be available online as well.

Having learned of all the benefits that an automated reminder system can provide you with, it would be foolish not to invest in one.

Save Time and Money, Use Online Medical Management System

July 8th, 2010

When your health care center is as busy as GrandStation, there are a few, if not many, chances that the medical front office executive staff fails in managing the patients’ flow. Simplest example for this mismanagement is time overlapping when the appointments are allotted to the patients. Also, the patients may complain about getting busy telephonic tone for quite a long duration. On the other hand, the staff is incapable handling many calls at a time and hence, cannot satisfy all customers calling at health care center.

The solution for these hurries and worries is Automated Medical Management System which is popular as Online Patient Appointment Scheduler. Using Online Patient Appointment Scheduling system, you can not only manage the appointments as asked by patients but can also use the system in many ways.

Let us learn how Online Patient Appointment Scheduling System helps in overall medical office management…

Online Doctor (Patient) Appointment Scheduling System allows the patients to directly log on to the system and book their appointments without calling the human medical front desk executive. Advanced feature called Google Sync transfers the entire data (schedules) to the Google Calendar, which is accessible using hand-held devices such as Blackberry, HTC phone, Smartphone and iPhone. Furthermore, a 2-way sync allows the user to manipulate (reschedule or cancel) the appointment without contacting health care center. This is a kind of having clinic management in hand wherever you go!!!

Specially designed appointment system can also work as medical answering system. It can answer patients’ calls the way doctor wants. Also, the doctor can feed the answers according to her/his expertise. No matter many patients calling at same time, no one of them would get busy tone!

Medical answering system can also work as patient reminder wherein the system automatically calls the patients and notify them about their due visits. The doctor can build a rapport as patient would feel being personally cared. They can be informed about their dietary chart and any regimen too.

A prepaid option in appointment schedule can reduce the chances of losing the money in case of no-show patients as it asks for the consultation fees before patient arrive to the center to see doctor.

All-in-all, a web-based appointment scheduling system is worth to turn medical office automated for taking it to a skyrocketing growth.

Slash Patient No-Shows Through Automated Appointment Reminder

June 30th, 2010

“Failed appointments pose financial as well as administrative problems for residency practices. Proactive reminder systems are needed to promote patient attendance.” Concludes a study carried out to determine the effects of patient no-shows at clinics. The study published by the National Center for Biotechnology Information showed that cancellations and no-shows covered 31.1% of scheduled appointments and gobbled up 32.2% of scheduled time. This results in a revenue shortfall of between 3% and 14% within one year.

Time and money: effects of no-shows at a family practice residency clinic

This study shows the seriousness of no-shows in any medical practice. Therefore, you cannot afford to take it for granted. You need to set up a good patient appointment reminder system to help your patients and your business. Most of the patient no-shows are as a result of the patients forgeting about their appoinments for one reason or another.

The secret here is the word good. There are very many reminder services in the market, and not all of them will suit your purposes. So, what constitutes a good reminder program?

The reminder software you are using helps you to get in touch with your patients in the best way possible. This means that it needs to have a way of reaching all types of people, hence it should get in touch with the patients in a variety of ways, including:

Telephone

Telephone is a very good way of getting in touch with many people. An automated telephone reminder is especially suitable for the elderly who do not often use the newer modes of communication.

You will cater to the needs of the patients who prefer using the telephone. However, you can still miss some people since not all people have installed an answering system in case they are away.

Email

Many people use email nowadays, which makes it a convenient way of reaching them. There are some people who use email as their main mode of communication.

If your reminder software uses email alone, however, you will not serve every person well. In addition, the prevalence of spam mail has resulted in spam filters that can inadvertently send your reminders to the spam folders.

Text message

Apart from the fact that very many people use cell phones, text messages have the added advantage that you will reach your patients wherever they are. This is an especially good choice for busy individuals who travel often.

However, the patients have to pay for the text messages.

Your patient reminder service should therefore include all these options. Preventing just one no-show in a month suffices to cover your subscription.

Your patients complaint? The Solution is Online Appointment Scheduler

May 14th, 2010

If you, as a doctor or medical director, believe in perfection and hate complaints, a storm passes when customers (here, the patients) complain about staff’s incapability to answer their phone calls or to help them. Simply put, you just cannot take the medical management loosely done by others. As one step toward a better office service to patients, you need to use online appointment scheduler that would bag appreciations from the patients rather than annoying complaints.

The management of medical office is complex and never simple. This is because the whole staff including you deals with patients and their lives. Any apathy or loosely managed patient may suffer from unwanted consequences and top of that, you lose patient, revenue and most importantly the reputation. Mismanaged health care center, no doubt, soon gets shut down irrespective of doctor’s perfection on his or her field.

As the luck would have it, you can now find a improvement for all the hassles you face managing medical center. Online appointment scheduler can wisely manage all the tasks at your clinic without any assistance. In this way, you can save manpower and also reduce your expenses in paying off the salaries to extra staff you require.

Some unique features of online appointment scheduling system includes…

 

  1. Advanced doctor appointment scheduler comes with feature of synchronizing with Google Calendar. This sends data to handheld devices such as Smartphone, iPhone and Blackberry. A two-way synchronization enables you to reschedule or even cancel the appointment according to your plan for coming days.
  2. A feature called prepaid appointment scheduling allows patients to book their appointments by paying the fees of consultation in advance. In this way, no-show cause patients who do not turn at given time can be reduced. The revenue loss is prevented and you see patients who are serious about their schedule and actually need consultation.
  3. It can also be used as medical answering system. It automatically picks up the patients’ calls and answers them politely, in a lovely friendly voice. Some advance systems have multilingual (multiple language) options such as French, English, Spanish and Chinese. This helps in tackling foreigners as patients.
  4. Medical answering system can also be set as patient reminding service. This automatically calls patients and informs them about their forthcoming appointments, any body tests to be carried out etc. Also, the health care provider can set his/her own messages according to their expertise and requirement.

Multiple Tasking at Hospital? –Checkout Medical Answering System

May 1st, 2010

There is no one common way that you can manage your health care center. Managing medical center requires multiple tasking such as –answering patients’ calls, fixing up patient appointments, reminding patients about their diet and other important schedules (such as visit to a clinic or getting some tests done) etc. Medical answering system with special features helps you managing medical office that in turn, saves the human hours that you can utilize for bettering other services.

Medical answering system answers several calls coming from patients at a time and no busy tone is passed on. The system is very useful when the health care center is expected to have a flood of patients’ calls as in free medical camp. Specially developed medical answering system would also have unique features such as online appointment scheduler that fixes up patients’ appointments without any human interference. In addition, it can also synchronize schedules with Google Calendar and sends alert and reports to the physician on handheld devices such as iPhone, Smartphone and Blackberry. A two-way synchronization allows doctor to reschedule the appointments from handheld device and have the schedule change synced back to their online scheduler.

The system of online patient appointment scheduler can also be tailored that can call back patients informing them about their forthcoming visit to the clinic and also about the regimen advised by health care provider. Advanced patient reminder system would have multilingual options that can be set to different languages such as French, English, and Spanish etc, which in turn, helps in tackling foreign patients with better communication.

Online patient appointment scheduler is your most effective buisness tool to slash the chances of revenue loss that occur due to no-show patients. The scheduler may be tuned into the mode that allows patients paying for the consultation in advance (prepaid appointment scheduling system), which assures the presence of patients at system allotted time.

More and more medical practitioners now opt for automating their medical offices using online patient scheduler that can be used as patient reminder and medical answering system. This reduces the requirement of more staff and human errors. Furthermore, the system offers 24/7 service that makes the center accessible to patients any time they require.

Best Medical Management is Possible with Patient Appointment Scheduler

April 25th, 2010

It is not a secret anymore that if you want your medical business to boom, you work to achieve high customers’ satisfaction. Since customers, here, are the patients, healthcare providers have to be careful treating them and also maintaining a doctor-patient relationship. Online patient appointment scheduler is the best tool available on the market that helps managing the health care center without any hassles.

There’s nothing to prove that humans are prone to make errors. Using online patient medical management software, the erroneous events in arranging patients’ appointments at health care center can be kept at bay. More and more health care providers now opt for online appointment schedule system as it reduces the paperwork and provides patient reminder services as an additional feature.

The patient reminder service makes calls to patients and informs them about their forthcoming visits to the clinic. Also, a doctor can tailor patient reminder service according to his/her expertise. Specially designed patient appointment scheduler is also powered by the feature wherein the doctor can switch it to medical answering system that picks up patients’ calls and answers them without presenting ‘busy’ tone.

Online patient appointment scheduler is an online system that fixes patients’ appointment without any overlapping in time. Also, it synchronizes appointments with Google Calendar that can be accessible on handheld devices such as Blackberry, Smartphone and iPhone. The healthcare provider can alter, change or reschedule the appointments according to his/her routine.

Online appointment scheduler can also be used as prepaid appointment scheduler wherein patients can pay consultation fees in advance. Such feature can reduce the chances of ‘no-show’ patients, which is one of the biggest causes for revenue loss.

Patient reminder system that can work as medical answering system that provides 24/7 service and in this way, the health care center is accessible all day potentially increasing the number of patients.

Standardize Your Healthcare Center using Web Appointment Scheduler

April 25th, 2010

If you think of an automation of your medical office, you have to be careful before getting any of such system available on the market. Let us look at some important features that online patient appointment scheduler should have:-

  1. The most important thing you need in medical software is it should be HIPAA compliant that assures the security of patients’ information.
  2. Medical management system must have unique features that enables the system to work on multiple tasks such as it can be used as medical answering system and can also be switched on to patient reminder system as and when required.
  3. The system of medical answering should also have features such as setting for multilingual options wherein patients can interact in their own languages such as French, Chinese, and Spanish etc. Furthermore, the system can be tailored according to doctor’s expertise.
  4. Online appointment scheduler should be accessible anywhere, anytime. For this, the feature of Google Calendar Synchronization is very useful. It sets up patients’ appointments with calendar and sends it across handheld devices such as Blackberry, Smartphone and Iphone. A two-way synchronization enables the health care provider to reschedule or alter appointments.

The best feature of online appointment scheduler is prepaid appointment scheduling. The major factor that contributes to medical center’s revenue loss is a ‘no-show’ patient. The patients do not appear for the appointment provided on phone and that makes the clinic to suffer. Prepaid patient appointment scheduler is system by which the patients are to pay for the consultation, in advance. This ensures patients’ presence at the time allotted and lessens the chances of revenue loss.

Medical answering service can be used where high call volum from patients are expected. An event such as free medical camp requires robust system that can tackle many calls at a time, which is quite a difficult task for medical front office executives. Medical answering service can answer calls at a time without getting the caller a busy tone. This way, the accessibility of health care center is increased and expected footfalls to the center increase.

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