When your medical staff makes those reminder calls during office hours, there’s a good probability that they can not reach anyone on the other end of the phone. An automated reminder system, on the other hand, can make that reminder calls beyond the typical working hours. The calls can be made in the evening and even on weekends, when there’s a better possibility that your patients will be home.

An automated reminder system is also reliable. If you leave it to your staff to make phone calls after phone calls to remind the patients, there’s a good chance that they’d be bored by the 15^th calls – which could negatively affect the tone of voice of the caller. On the other hand, an automated system will have a consistent tone and manner – since the message is pre-recorded using professionally trained voice actors. The recipient of the calls can repeat the message easily if need be.

When you rely on your medical staff to make reminder calls – you will only cut into their efficiency. Either they would be too engrossed in other tasks to be able to complete making all the phone calls – or they would run out of time to do so. This is where an automated reminder system excels.

The system can also compile a report of all the appointments made during a given period of time. What’s even better, you will be access the report even when you are outside the office – since it will be available online as well.

Having learned of all the benefits that an automated reminder system can provide you with, it would be foolish not to invest in one.

The solution for these hurries and worries is Automated Medical Management System which is popular as Online Patient Appointment Scheduler. Using Online Patient Appointment Scheduling system, you can not only manage the appointments as asked by patients but can also use the system in many ways.

Let us learn how Online Patient Appointment Scheduling System helps in overall medical office management…

Online Doctor (Patient) Appointment Scheduling System allows the patients to directly log on to the system and book their appointments without calling the human medical front desk executive. Advanced feature called Google Sync transfers the entire data (schedules) to the Google Calendar, which is accessible using hand-held devices such as Blackberry, HTC phone, Smartphone and iPhone. Furthermore, a 2-way sync allows the user to manipulate (reschedule or cancel) the appointment without contacting health care center. This is a kind of having clinic management in hand wherever you go!!!

Specially designed appointment system can also work as medical answering system. It can answer patients’ calls the way doctor wants. Also, the doctor can feed the answers according to her/his expertise. No matter many patients calling at same time, no one of them would get busy tone!

Medical answering system can also work as patient reminder wherein the system automatically calls the patients and notify them about their due visits. The doctor can build a rapport as patient would feel being personally cared. They can be informed about their dietary chart and any regimen too.

A prepaid option in appointment schedule can reduce the chances of losing the money in case of no-show patients as it asks for the consultation fees before patient arrive to the center to see doctor.

All-in-all, a web-based appointment scheduling system is worth to turn medical office automated for taking it to a skyrocketing growth.

]]> http://www.angelspeech.com/medical-practice-101/index.php/save-time-and-money-use-online-medical-management-system/feed 0 http://www.angelspeech.com/medical-practice-101/index.php/slash-patient-no-shows-through-automated-appointment-reminder http://www.angelspeech.com/medical-practice-101/index.php/slash-patient-no-shows-through-automated-appointment-reminder#comments Wed, 30 Jun 2010 20:35:58 +0000 Richard Lango http://www.angelspeech.com/medical-practice-101/?p=1266 “Failed appointments pose financial as well as administrative problems for residency practices. Proactive reminder systems are needed to promote patient attendance.” Concludes a study carried out to determine the effects of patient no-shows at clinics. The study published by the National Center for Biotechnology Information showed that cancellations and no-shows covered 31.1% of scheduled appointments and gobbled up 32.2% of scheduled time. This results in a revenue shortfall of between 3% and 14% within one year.

Time and money: effects of no-shows at a family practice residency clinic

This study shows the seriousness of no-shows in any medical practice. Therefore, you cannot afford to take it for granted. You need to set up a good patient appointment reminder system to help your patients and your business. Most of the patient no-shows are as a result of the patients forgeting about their appoinments for one reason or another.

The secret here is the word good. There are very many reminder services in the market, and not all of them will suit your purposes. So, what constitutes a good reminder program?

The reminder software you are using helps you to get in touch with your patients in the best way possible. This means that it needs to have a way of reaching all types of people, hence it should get in touch with the patients in a variety of ways, including:

Telephone

Telephone is a very good way of getting in touch with many people. An automated telephone reminder is especially suitable for the elderly who do not often use the newer modes of communication.

You will cater to the needs of the patients who prefer using the telephone. However, you can still miss some people since not all people have installed an answering system in case they are away.

Email

Many people use email nowadays, which makes it a convenient way of reaching them. There are some people who use email as their main mode of communication.

If your reminder software uses email alone, however, you will not serve every person well. In addition, the prevalence of spam mail has resulted in spam filters that can inadvertently send your reminders to the spam folders.

Text message

Apart from the fact that very many people use cell phones, text messages have the added advantage that you will reach your patients wherever they are. This is an especially good choice for busy individuals who travel often.

However, the patients have to pay for the text messages.

Your patient reminder service should therefore include all these options. Preventing just one no-show in a month suffices to cover your subscription.

The management of medical office is complex and never simple. This is because the whole staff including you deals with patients and their lives. Any apathy or loosely managed patient may suffer from unwanted consequences and top of that, you lose patient, revenue and most importantly the reputation. Mismanaged health care center, no doubt, soon gets shut down irrespective of doctor’s perfection on his or her field.

As the luck would have it, you can now find a improvement for all the hassles you face managing medical center. Online appointment scheduler can wisely manage all the tasks at your clinic without any assistance. In this way, you can save manpower and also reduce your expenses in paying off the salaries to extra staff you require.

Some unique features of online appointment scheduling system includes…

1. Advanced doctor appointment scheduler comes with feature of synchronizing with Google Calendar. This sends data to handheld devices such as Smartphone, iPhone and Blackberry. A two-way synchronization enables you to reschedule or even cancel the appointment according to your plan for coming days.
2. A feature called prepaid appointment scheduling allows patients to book their appointments by paying the fees of consultation in advance. In this way, no-show cause patients who do not turn at given time can be reduced. The revenue loss is prevented and you see patients who are serious about their schedule and actually need consultation.
3. It can also be used as medical answering system. It automatically picks up the patients’ calls and answers them politely, in a lovely friendly voice. Some advance systems have multilingual (multiple language) options such as French, English, Spanish and Chinese. This helps in tackling foreigners as patients.
4. Medical answering system can also be set as patient reminding service. This automatically calls patients and informs them about their forthcoming appointments, any body tests to be carried out etc. Also, the health care provider can set his/her own messages according to their expertise and requirement.

Medical answering system answers several calls coming from patients at a time and no busy tone is passed on. The system is very useful when the health care center is expected to have a flood of patients’ calls as in free medical camp. Specially developed medical answering system would also have unique features such as online appointment scheduler that fixes up patients’ appointments without any human interference. In addition, it can also synchronize schedules with Google Calendar and sends alert and reports to the physician on handheld devices such as iPhone, Smartphone and Blackberry. A two-way synchronization allows doctor to reschedule the appointments from handheld device and have the schedule change synced back to their online scheduler.

The system of online patient appointment scheduler can also be tailored that can call back patients informing them about their forthcoming visit to the clinic and also about the regimen advised by health care provider. Advanced patient reminder system would have multilingual options that can be set to different languages such as French, English, and Spanish etc, which in turn, helps in tackling foreign patients with better communication.

Online patient appointment scheduler is your most effective buisness tool to slash the chances of revenue loss that occur due to no-show patients. The scheduler may be tuned into the mode that allows patients paying for the consultation in advance (prepaid appointment scheduling system), which assures the presence of patients at system allotted time.

More and more medical practitioners now opt for automating their medical offices using online patient scheduler that can be used as patient reminder and medical answering system. This reduces the requirement of more staff and human errors. Furthermore, the system offers 24/7 service that makes the center accessible to patients any time they require.

There’s nothing to prove that humans are prone to make errors. Using online patient medical management software, the erroneous events in arranging patients’ appointments at health care center can be kept at bay. More and more health care providers now opt for online appointment schedule system as it reduces the paperwork and provides patient reminder services as an additional feature.

The patient reminder service makes calls to patients and informs them about their forthcoming visits to the clinic. Also, a doctor can tailor patient reminder service according to his/her expertise. Specially designed patient appointment scheduler is also powered by the feature wherein the doctor can switch it to medical answering system that picks up patients’ calls and answers them without presenting ‘busy’ tone.

Online patient appointment scheduler is an online system that fixes patients’ appointment without any overlapping in time. Also, it synchronizes appointments with Google Calendar that can be accessible on handheld devices such as Blackberry, Smartphone and iPhone. The healthcare provider can alter, change or reschedule the appointments according to his/her routine.

Online appointment scheduler can also be used as prepaid appointment scheduler wherein patients can pay consultation fees in advance. Such feature can reduce the chances of ‘no-show’ patients, which is one of the biggest causes for revenue loss.

Patient reminder system that can work as medical answering system that provides 24/7 service and in this way, the health care center is accessible all day potentially increasing the number of patients.

1. The most important thing you need in medical software is it should be HIPAA compliant that assures the security of patients’ information.
2. Medical management system must have unique features that enables the system to work on multiple tasks such as it can be used as medical answering system and can also be switched on to patient reminder system as and when required.
3. The system of medical answering should also have features such as setting for multilingual options wherein patients can interact in their own languages such as French, Chinese, and Spanish etc. Furthermore, the system can be tailored according to doctor’s expertise.
4. Online appointment scheduler should be accessible anywhere, anytime. For this, the feature of Google Calendar Synchronization is very useful. It sets up patients’ appointments with calendar and sends it across handheld devices such as Blackberry, Smartphone and Iphone. A two-way synchronization enables the health care provider to reschedule or alter appointments.

The best feature of online appointment scheduler is prepaid appointment scheduling. The major factor that contributes to medical center’s revenue loss is a ‘no-show’ patient. The patients do not appear for the appointment provided on phone and that makes the clinic to suffer. Prepaid patient appointment scheduler is system by which the patients are to pay for the consultation, in advance. This ensures patients’ presence at the time allotted and lessens the chances of revenue loss.

Medical answering service can be used where high call volum from patients are expected. An event such as free medical camp requires robust system that can tackle many calls at a time, which is quite a difficult task for medical front office executives. Medical answering service can answer calls at a time without getting the caller a busy tone. This way, the accessibility of health care center is increased and expected footfalls to the center increase.

You usually do not have computer with Internet connection when you are away from your health center, Neither can you drive with medical front office executive the way you want. Of course, there are some hotspots where you can simply plug on your notebook, but it is unrelaistic to carrying these devices and open your notenook anywhere, anytime when patient calls.

All thanks to medical software technology that enables you not only to alter or reschedule online patient appointments but can also work on multiple tasks that your center always required.

Online patient scheduler is a system that takes and fixes up patient appointments without any human interference. Furthermore, the system synchronizes appointments with Google Calendar and sends it to Microsoft Outlook and handheld devices such as iPhone, Blackberry and Smartphone. You can simply view the appointments and reschedule it according to your plan. The system can also be tuned into prepaid online appointment scheduler that patients can use by paying consultation fees in advance. This tackles an issue of no-show patient, one of the most bothering things that contribute to loss of revenue.

Medical professionals can tailor online appointment scheduler according to their expertise and can also use them as medical virtual receptionist. The system comes with feature of multilingual option setting which, patients speaking French, English, and Spanish etc can communicate in a better way. A virtual receptionist is very useful when medical center is expected to have flood of calls from patients during event such as free medical camp.

The virtual receptionist can make automated patient reminder for you, The software can call patients and inform them about their forthcoming visits to medical center and can also be used to advise patients about their regimen and diet as prescribed by the doctor.

Due to its multiple uses, the all-in-one online medical appointment scheduler, virtual receprionist has become more and more popular. This is looked as one of the most efficient tools in managing medical office smoothly.

An all-in-one online appointment scheduler typically behaves as medical virtual assistant that offers several services such as fixing up the appointments asked by patients, reminding them about their forthcoming visits to the medical center or calls them instructing regimens suggested by doctor etc. Also, it should answer the calls made by patients for queries or advice.

Specially designed online appointment scheduler comes with great features such as it synchronizes schedules with Google Calendar and sends you on your handheld devices such as iPhone, Smartphone and Blackberry. You can alter, postpone or reschedule such appointments –no matter where are you sitting. This is very useful feature for the health care providers, surgeons, physicians and other specialists who travel out of their centers frequently.

Another benefit that comes with online appointment scheduler is it can be used as prepaid appointment scheduler where patients pay in advance for your consultancy. This tackles no-show patient issue, which is known reason for revenue loss.

When the center is expected to flood with patients’ calls, online appointment scheduler can be tailored to virtual medical front desk that answers the calls according to your need. Doctors can feed the system according to their expertise. Also, the system comes with multilingual option (such as English, French, etc) for a better conversation with foreign patients.

The system can also make calls to patients reminding them about appointments and other schedules at health care center. This, again, is to assure their visit to clinic or hospital and increase the potential.

A fully computerized automated medical office can not only save your time and money but can also help you in generating good revenue and managing the clinic without any hassles.

The system that can fix up patient appointments can also be used as virtual receptionist that can answer patients’ calls in a friendly way. Furthermore, doctors can feed their own answers according to their expertise. Additional features include its multilingual support that can be set as French, Spanish, and English etc. –this kind of support is useful in interacting with foreign patients.

Online patient appointment scheduler is proven to be very useful tool for physicians and surgeons who frequently travel as the system helps them to get schedule on their handheld devices. This is because the scheduler synchronizes the appointments with Google Calendar, which is accessible on handheld devices such as iPhone, Smartphone and Blackberry. Furthermore, online appointment scheduler can have prepaid appointment facility that helps in tackling no-show patients, one of the reasons for revenue loss for any clinic.

Office automation using online appointment scheduler can serve you as medical answering system too! Patient reminder is a special feature of the system to call and remind patients about their forthcoming visits to clinic and also regimens suggested by experts. Automated medical answering can take over the job of human medical front desk reducing the chances of errors and apathy.

In event such as medical camp, the center expects hundreds of calls from patients and it becomes unmanageable tasks by staff to answer each of them. Fixing answering system can tackle patients’ calls and the best feature of this software is let many patients call at a time, no patient would get busy boring tone that otherwise annoy patients.

Keeping online appointment scheduler as you manager is the best deal you can ever have for better and smoother health center management.

In most cases, a series of appointments is required to treat a particular problem. So your job is not over after just one appointment. Due to negligence, a lot of patients don’t show up regularly and miss some of their appointments. This negligence proves harmful both to you and your patient. This happens because most of us have a busy lifestyle now-a-days. The reason for patients missing appointments is not because they do not want to show up but because they tend to forget. If you have a large client-base then you might also not be able to give regular need-based follow-up calls to all patients, thus there is a high probability that your appointment scheduling will be disorganized.

A patient reminder service acts as a virtual receptionist which can take care of all your patients without bothering you. Just provide the necessary instructions and it will take charge of all your scheduled appointments, so that your patients don’t forget to return for their routine check-ups. A modern day patient reminder service comes along with a doctor appointment scheduler, thus clubbing both to make it one of the most handy and convenient tools for doctors.

The online scheduler can act as medical software for online appointment scheduling by sending e-mails to your patients to remind them of their next appointment. But what if your client doesn’t check his/her email frequently? You need a service which can directly call the patient and fix the appointment, so that the chances of no-shows are decreased to a large extent.

Such a reminder service provides you flexibility to schedule your follow-up calls according to the requirement. They have a soothing voice of a receptionist and can make calls at different times of the day. Since, they are available 24/7 calls can be made at any time of the day. A virtual receptionist can tirelessly call a patient at regular intervals until she reaches the patient and minimize the chances of a no show. In lack of an automatic appointment reminder service the staff has to get into a lot of hassles and maintain some really messy paperwork

Regular follow-up reminder calls ensure that you do not lose your old client base while you focus on expanding it. The trend of having an online appointment scheduler is on rise now and every doctor that focuses on providing high quality service to their client should have it in their offices.

Are you looking for a patient reminder services and you are not sure about your choices? Let us look out for all the availabilities, their pros and cons to learn which one is best suitable for you.

You have many systems that inform the patients about their forthcoming consultations or visits to the clinic. Phone reminder, Email reminder, Text Message reminder are few of the most popular ways to notify the patients about their due visits. Patient reminder service is very important for doctors to tackle no-show patients and prevent revenue loss.

Though Internet is quite a popular tool to reach people, unfortunately, not all patients (especially elderly and those who are not well versed with Internet) are reachable through emails. Undoubtedly, email reminder is quite reliable and generally delivered on time (provided, the sender is not directed toward spam or rejected list) but this is not possible for all patients.

Another patient reminder option is calling them directly. Manually calling by health care desk receptionist may have some punctuality issues but patient reminder service through software or specially designed system is comparatively reliable. Again, the drawback of this system is if patients do not pick up the call or they do not have mail box that receives and stores the message, patient reminder service through telephone goes in vain.

Cellular phone or mobile phone has become an integral part of our lives and hence, text message reminder service is quite a popular tool to notify patients. Text message service is not only reliable but it comes with great facility that patients can set their reminder delivery time (for instance, an hour before due appointment or visit to the center). The issue with this type of patient reminding service is patients with text message facilities on their handsets can only receive this. Also, unlike other patient reminding service, the text message is to be paid by the user –i.e. the patient.

All-in-all, every reminder service has its own pros and cons and that is why, it is always advisable for doctors to set the combination of all three for ensuring fruitful results. This is because; any patient would fit in any of those criteria and will receive the notification by any means.

The survey says the medical professionals who own health care centers, frequently get frustrated due to apathies by staff in tackling patients or by trivial things such as arranging (or re-arranging) their appointments. Furthermore, doctor’s office cannot look after every patient’s reminder and regimens. On the other hand, medical front desk receptionist may fail milti-tasking and may have to bear words from the doctors.

To overcoming all above mentioned issues, the technology brings us the best way to manage medical services. Office automation using virtual receptionist that can literally multi-tasking is currently in boom! Specially designed medical office virtual assistant can serve as front desk receptionist as well patient reminder service –making daily automated call to patient reminding them about their forthcoming appointments or visits to health centers. Also, the system comes with multilingual option (English, French, and Spanish etc) for better communication with patients whose native language is not English.

This all-in-one virtual receptionist can be further utilized as online appointment scheduler. Also, prepaid appointment system can save a financial loss due to no-show patient issues. Online appointment scheduler can synchronize appointments with Google Calendar and send to handheld devices such as iPhone and Blackberry. This makes it a must-have for medical professionals who travel or away from office frequently. A scheduler that synchronize with Google allows them to manage their patient appointment without access to computer.

An all-in-one virtual receptionist should be the best helper that is capable of finally relieve the burden of doctors as they can rely on the system that never gets tired even after working for 24/7. Virtual receptionist comes with lovely voice that is clearly audible. No matter how many patients call at a time, no one of them would get busy boring tones that otherwise annoy them. As such a virtual receptionist is connected to doctor’s office via different type of call forwarding, it take over a business call while the office line os busy, no-answer, etc, this wonderful system proves itself as a backup receptionist in a true sense

Online appointment scheduler, as the term suggests, is software system that fixes patients appointments online without any human assistance! If this is not enough, patient appointment scheduler can also perform various tasks that are quite difficult by human medical receptionists at a time. The patients do not need to go through series of questionnaires! Also, the system can be manipulated as per doctor’s expertise and can be used as automated virtual receptionist.

Easy availability is one of the best tools to take your business graph on high! By installing online appointment scheduler for patients, the health care center is accessible by patients 24/7 without any hassles. In addition, when your use a scheduler connecting virtual receptionist, there are no chances for the patients to get busy calls that otherwise frustrate them and they keep down the phone. Woven with latest technology, the virtual receptionist cum online appointment scheduler comes with multilingual option for smoother communication with foreigners. Designed in a very user friendly way, automated virtual receptionist is gaining much popularity among health care providers for medical management.

Some added features of online medical management system include its reminder service. The system can make calls to patients and remind them about their forthcoming appointments and visits to health care centers. Also, patients can be notified about their regimen, dos and don’ts as per doctor’s advice using patient reminder calls. Reminder service, according to many health care providers, proves to be very helpful in minimizing patient no-shows those are major factors contributing the revenue loss.

Online appointment scheduler also synchronizes patients’ appointments with Google Calendar and sends it to handheld devices such as Blackberry, iPhone and Smartphone. A two way communication allows health care providers to reschedule, cancel or alter appointments as per his or her convenience. This proves to be very useful tool for health care providers who travel out of their town/clinics frequently.

From your iphone, BlackBerry or another smart phone, you can see when there is free time in your day to fit in another patient. You can access patient information and keep track of who is coming in and when. All of this – and the reality is you don’t even need the Internet. Face it – you’re often travelling, away from your office and you’re not always near a “hot-spot” with wireless Internet or near your computer. Well, fear not!

The savior is a online business scheduler with google sync and it’s about to revolutionize the way you run your medical practice. It’s appointment access at your fingertips 24/7. And, it’s a way you can gain an added advantage over your competition. Not only is it convenient for you, but it’s convenient for your patients as well.

It all starts with online appointment scheduler. This is a 24/7 web-based scheduling system that enables your patients to log on at anytime of the day or night to schedule visits. The patients could be scheduling initial visits, or follow-ups. They can also put all of their insurance information online as well so it frees up your staff from having to do hours and hours of administrative work.

What’s more – you and your entire practice can be notified immediately when someone schedules an appointment. The online appointment scheduler makes it easy for you to see your day, week and month at a glance – and allows you to avoid overbooking. It also allows you to easily see where you can fit in emergency appointments and how best you can plan the day for you and your patients. Your patients can also put additional notes into the system that you will see when you log on.

There are times when you are out of office- and so clearly you don’t have access to your appointment book. Guess what? Even without email or internet access, you can have access to updated appointment information from your handheld device or cell phone. By syncing appointments to google calendar – you can have access to all of your appointments twenty-four hours a day! What’s more – it’s easy!

There are a few easy-to-follow steps to sync up your device with your online appointment scheduler. Once all of the information and contacts are loaded into your google calendar, it only takes a minute or so to sync it up with your mobile device. And, it works with nearly every device! You name it. Do you have the new Iphone? It works. The new blackberry? Yes, that too. An older version Nokia standard phone? No problem!

Google sync also has other great features. You are even able to sync multiple calendars if you have multiple office locations. You can also sort the data however you want. It is truly a great way to run a more efficient and effective practice. And, there are so many good benefits for your patients as well. Your patients will get better customer service from your administrative staff because your staff won’t have to worry so much about all of the administrative work.

Your practice has probably grown since then and keeping track of your patients and their appointments is becoming more of a challenge for both your patients and especially for your medical receptionist. You can help ease the burden on your front desk receptionist and the rest of your medical staff by investing in an email reminder or telephone reminder. A telephone or email reminder will remind patients of their appointment either online or via a telephone call according to your preference.

The success of your reminder service will directly affect the success of your practice. Deciding on which type of appointment reminder service will suit you best will be influenced by your practice and your patients. Check your patients’ personal records for their contact information. If most of them have email addresses then an email reminder would be suitable. If most of your patients do not have email addresses then a telephone reminder would be more logical.

You ought to consider the type of practice you are running and the type of people you receive as patients. If majority of your patients are elderly or from poor neighborhoods, an email reminder may not reach as many of your patients as you would like. Even if these patients had email addresses they would not spend much time surfing as they either cannot afford to or do not know how to. An email reminder would be suitable in a practice where the patients have access to the Internet and check their emails regularly.

Doctors should also consider the preference of their patients. Some patients will be irritated by receiving telephone calls reminding them of appointments at regular intervals. Such patients would much rather have an email reminder sent to their email addresses. Others would prefer to be alerted via telephone as they are probably prone to forgetting about their appointments easily. This is especially true for elderly patients.

Both a telephone and email reminder are only 90% effective. No doctor can be assured 100% of the successful delivery of all reminders on either service. A telephone reminder may not be delivered as the patient may not answer the telephone. An email reminder may not be read as the patient may fail to check his or her email in good time.

It is therefore advisable for a doctor to invest in both a telephone and email reminder. It may seem expensive in the beginning but the returns will be well worth it. Both services are inexpensive to maintain and working together will guarantee you a more successful delivery. Your patients can even choose the reminder service they prefer.

Don’t worry- the solution is here! Our 24/7 virtual receptionists does so many things and costs so much less than hiring and retaining staff to answer the phones. First of all, the 24/7 virtual receptionist doesn’t get tired. She maintains the same friendly demeanor around the clock. She can also be programmed to speak in a number of different languages – in case your clientele requires that. Perhaps most importantly, the 24/7 virtual receptionist can triage calls and enable the caller to get in touch with whomever they need to very quickly. With simple menu options, callers can get in touch with the doctor on call or get answers to any other emergencies they may have. But the upside to the 24/7 virtual receptionist doesn’t stop there!

Not only does the 24/7 virtual receptionist answer your calls in a friendly way, and triage the calls –she can do something even more. She can automatically call your customers and patients and remind them of upcoming appointments. She will do it in the same friendly voice, and in any language you want. This saves your office staff from having to take care of these calls during normal business hours instead of doing more productive tasks. All of this- and you won’t have to pay for health benefits or deal with the added stress of more employees because your virtual assistant can take care of all of these tasks.

And, there’s more. The virtual assistant can happily direct your patients or customers to an interactive website where they can make their appointments around the clock and even add in personal information. Of course, the personal information is safeguarded with the highest security standard. What’s more – patients can add in their insurance information and any other personal notes they would like to send to the doctor.

As for you, you can now – through google sync – sync up your appointment and calendar book with any handheld device you have. Wow, you can have access to everything you need within a moment, simply by looking at your handheld device!

In a few easy steps, all of your contacts, and appointment information can be synced up with your blackberry, I-phone – or any other device. And – get this – you won’t even need Internet access to view your calendar at any hour of the day. You will be able to view all of the information – 24/7- regardless of whether or not you can get online.

Above and beyond patients and clients forgetting about appointments, keep in mind those who call your office and become quickly annoyed. Many times, patients and clients have to be put on hold. Occasionally, whomever answers the phone in your office will be having a bad day, and that translates in tone to patients and clients. Between being put on hold, and dealing with a potentially angry staff member, there’s a risk in annoying your patients and clients! That’s why an appointment reminder service is vital to every medical practice and any small business who deals with appointments.

It is simple, easy, and much cheaper than paying someone to call patients and remind them to come in. With the appointment reminder system, everything is done electronically. Patients and clients will hear a friendly, calm voice telling them about their upcoming appointment. The friendly voice will also direct them to other services and even direct them to an interactive website where they can enter in all of their information. Not only are you getting an self-service online appointment scheduler, but it links in with a round the clock online system. This way patients and clients can go online and enter in insurance information, appointment preferences, and even send a note to the practice! This is personalized, convenient service at its best. And, the patients can do it all in the comfort of their own homes – anytime day or night! Patients like it because the automated patient reminder is fast, efficient, and doesn’t waste anyone’s time. Office staff like it because they don’t have to spend valuable time confirming appointments and you will like it because it will cut down on “no-shows” and help the bottom line!

Keep in mind all of the options you will have as well. The appointment reminder service can be programmed to say whatever you want it to say, in any language you want to say it in! And, clients and patients can log in and set up future appointments 24/7 as well. All of this for a fraction of what you pay office staff to perform these duties. And don’t forget, all of this syncs up through google sync with your handheld device so you will know exactly when you can fit in an extra appointment and exactly what your day looks like at a glance!