Archive for the tag 'patient reminder'

Features That The Best Medical Management Software Should Have

September 7th, 2010

Getting a medical management software is a good solution if you feel that your medical practice is beginning to experience an overload of patients — one that might jeopardize the quality of your service. Upon searching for the software, you may come across those that are free to use. However, they will not have all the features that your medical practice can really benefit from. These are the features that the best medical management software should have.


Online scheduler, as part of the medical management software, should be high on the list of things that your medical practice should have in place. With the online scheduler, you can let your medical staff concentrate on providing the highest level of care for incoming patients, instead of being confined to taking phone calls and writing down notes. Further, patients can simply go online to book appointments, pick from the available time slot and have the system remind them as the date of the appointment nears.


That’s right, the best medical management software should have an automatic patient reminder feature that can remind patients, according to their preferred method, that their appointment is coming soon. This way — not only will you be doing your patient a favor by making sure that they are not missing their appointment, but you will also improve the bottom line of your medical practice — as you cut down patient no-shows.


Another important feature that the system should have is the ability to take prepaid appointments. For example, let’s say that a patient is making their booking online. The patient can only secure an available time slot if they pay in advance for the future medical service — or called as prepaid appointments. So if for any reason the patient couldn’t make it to your medical practice, you are not losing the revenue since it’s already been paid.


The best medical management software should also be affordable and flexible in how they charge the service. you should  look for services that doesn’t require any long-term contract (Thus service is renewed on a monthly basis )– depending on the needs of your medical practice.


There you have it, some features that can improve the quality of your medical practice and make it run more efficient.

Online Business Appointment At Your Fingertips 24/7 with Google Sync

July 20th, 2009


It sounds too good to be true. You can access all of your appointments at your fingerprints, without being in or near the office.

From your iphone, BlackBerry or another smart phone, you can see when there is free time in your day to fit in another patient. You can access patient information and keep track of who is coming in and when. All of this – and the reality is you don’t even need the Internet. Face it – you’re often travelling, away from your office and you’re not always near a “hot-spot” with wireless Internet or near your computer. Well, fear not!

The savior is a online business scheduler with google sync and it’s about to revolutionize the way you run your medical practice. It’s appointment access at your fingertips 24/7. And, it’s a way you can gain an added advantage over your competition. Not only is it convenient for you, but it’s convenient for your patients as well.

It all starts with online appointment scheduler. This is a 24/7 web-based scheduling system that enables your patients to log on at anytime of the day or night to schedule visits. The patients could be scheduling initial visits, or follow-ups. They can also put all of their insurance information online as well so it frees up your staff from having to do hours and hours of administrative work.

What’s more – you and your entire practice can be notified immediately when someone schedules an appointment. The online appointment scheduler makes it easy for you to see your day, week and month at a glance – and allows you to avoid overbooking. It also allows you to easily see where you can fit in emergency appointments and how best you can plan the day for you and your patients. Your patients can also put additional notes into the system that you will see when you log on.

There are times when you are out of office- and so clearly you don’t have access to your appointment book. Guess what? Even without email or internet access, you can have access to updated appointment information from your handheld device or cell phone. By syncing appointments to google calendar – you can have access to all of your appointments twenty-four hours a day! What’s more – it’s easy!

There are a few easy-to-follow steps to sync up your device with your online appointment scheduler. Once all of the information and contacts are loaded into your google calendar, it only takes a minute or so to sync it up with your mobile device. And, it works with nearly every device! You name it. Do you have the new Iphone? It works. The new blackberry? Yes, that too. An older version Nokia standard phone? No problem!

Google sync also has other great features. You are even able to sync multiple calendars if you have multiple office locations. You can also sort the data however you want. It is truly a great way to run a more efficient and effective practice. And, there are so many good benefits for your patients as well. Your patients will get better customer service from your administrative staff because your staff won’t have to worry so much about all of the administrative work.

Which Medical Appointment Reminder Suits your Practice; the Email Reminder or Telephone Reminder?

July 14th, 2009


When you decided to become a private practitioner you probably started out with a handful of patients. Appointments were easy to keep track of and you probably thought that your medical receptionist was the most efficient front desk receptionist available. You knew each patient down to their dog’s name and so did everyone in the practice.

Your practice has probably grown since then and keeping track of your patients and their appointments is becoming more of a challenge for both your patients and especially for your medical receptionist. You can help ease the burden on your front desk receptionist and the rest of your medical staff by investing in an email reminder or telephone reminder. A telephone or email reminder will remind patients of their appointment either online or via a telephone call according to your preference.

The success of your reminder service will directly affect the success of your practice. Deciding on which type of appointment reminder service will suit you best will be influenced by your practice and your patients. Check your patients’ personal records for their contact information. If most of them have email addresses then an email reminder would be suitable. If most of your patients do not have email addresses then a telephone reminder would be more logical.

You ought to consider the type of practice you are running and the type of people you receive as patients. If majority of your patients are elderly or from poor neighborhoods, an email reminder may not reach as many of your patients as you would like. Even if these patients had email addresses they would not spend much time surfing as they either cannot afford to or do not know how to. An email reminder would be suitable in a practice where the patients have access to the Internet and check their emails regularly.

Doctors should also consider the preference of their patients. Some patients will be irritated by receiving telephone calls reminding them of appointments at regular intervals. Such patients would much rather have an email reminder sent to their email addresses. Others would prefer to be alerted via telephone as they are probably prone to forgetting about their appointments easily. This is especially true for elderly patients.

Both a telephone and email reminder are only 90% effective. No doctor can be assured 100% of the successful delivery of all reminders on either service. A telephone reminder may not be delivered as the patient may not answer the telephone. An email reminder may not be read as the patient may fail to check his or her email in good time.

It is therefore advisable for a doctor to invest in both a telephone and email reminder. It may seem expensive in the beginning but the returns will be well worth it. Both services are inexpensive to maintain and working together will guarantee you a more successful delivery. Your patients can even choose the reminder service they prefer.

Headline: 24/7 Virtual Receptionist Is the way to go for your Practice!

July 1st, 2009

How many times have you said to yourself – I wish I had a polite, friendly, receptionist around the clock to field calls from my patients and customers? We all have the same problem. None of our employees want to be sitting in the office at two in the morning answering phones. It’s late, it may be unsafe, and people get irritable. The problem is – it may be the middle of the night when our customers or patients need us the most.

Don’t worry- the solution is here! Our 24/7 virtual receptionists does so many things and costs so much less than hiring and retaining staff to answer the phones. First of all, the 24/7 virtual receptionist doesn’t get tired. She maintains the same friendly demeanor around the clock. She can also be programmed to speak in a number of different languages – in case your clientele requires that. Perhaps most importantly, the 24/7 virtual receptionist can triage calls and enable the caller to get in touch with whomever they need to very quickly. With simple menu options, callers can get in touch with the doctor on call or get answers to any other emergencies they may have. But the upside to the 24/7 virtual receptionist doesn’t stop there!

Not only does the 24/7 virtual receptionist answer your calls in a friendly way, and triage the calls –she can do something even more. She can automatically call your customers and patients and remind them of upcoming appointments. She will do it in the same friendly voice, and in any language you want. This saves your office staff from having to take care of these calls during normal business hours instead of doing more productive tasks. All of this- and you won’t have to pay for health benefits or deal with the added stress of more employees because your virtual assistant can take care of all of these tasks.

And, there’s more. The virtual assistant can happily direct your patients or customers to an interactive website where they can make their appointments around the clock and even add in personal information. Of course, the personal information is safeguarded with the highest security standard. What’s more – patients can add in their insurance information and any other personal notes they would like to send to the doctor.

As for you, you can now – through google sync – sync up your appointment and calendar book with any handheld device you have. Wow, you can have access to everything you need within a moment, simply by looking at your handheld device!

In a few easy steps, all of your contacts, and appointment information can be synced up with your blackberry, I-phone – or any other device. And – get this – you won’t even need Internet access to view your calendar at any hour of the day. You will be able to view all of the information – 24/7- regardless of whether or not you can get online.

Don’t Let “I forgot” ruin your practice. Get Appointment Reminder Service!

June 22nd, 2009


“I forgot”. How many times do you hear from that from your patients (if you’re a doctor) – or other clients if you own or run a small business? It happens all the time. Just think of how many hours your staff puts in simply reminding patients and clients about their appointments. It is dozens of hours a week. That’s hundreds of hours a year. These are hours that the staff could be using to make the practice better, or improve the customer service. Well, fear not, because with your virtual assistant and appointment reminder service – all of these problems are a thing of the past.

Above and beyond patients and clients forgetting about appointments, keep in mind those who call your office and become quickly annoyed. Many times, patients and clients have to be put on hold. Occasionally, whomever answers the phone in your office will be having a bad day, and that translates in tone to patients and clients. Between being put on hold, and dealing with a potentially angry staff member, there’s a risk in annoying your patients and clients! That’s why an appointment reminder service is vital to every medical practice and any small business who deals with appointments.

It is simple, easy, and much cheaper than paying someone to call patients and remind them to come in. With the appointment reminder system, everything is done electronically. Patients and clients will hear a friendly, calm voice telling them about their upcoming appointment. The friendly voice will also direct them to other services and even direct them to an interactive website where they can enter in all of their information. Not only are you getting an self-service online appointment scheduler, but it links in with a round the clock online system. This way patients and clients can go online and enter in insurance information, appointment preferences, and even send a note to the practice! This is personalized, convenient service at its best. And, the patients can do it all in the comfort of their own homes – anytime day or night! Patients like it because the automated patient reminder is fast, efficient, and doesn’t waste anyone’s time. Office staff like it because they don’t have to spend valuable time confirming appointments and you will like it because it will cut down on “no-shows” and help the bottom line!

Keep in mind all of the options you will have as well. The appointment reminder service can be programmed to say whatever you want it to say, in any language you want to say it in! And, clients and patients can log in and set up future appointments 24/7 as well. All of this for a fraction of what you pay office staff to perform these duties. And don’t forget, all of this syncs up through google sync with your handheld device so you will know exactly when you can fit in an extra appointment and exactly what your day looks like at a glance!

Why online appointment scheduler serve your better with Google Calendar Sync?

June 17th, 2009


How many times have you said to yourself – I wish I had internet access right now? We all do it. We are all tied to the internet in many important ways. If you’re a doctor – or any other small business person (hair salon employees and therapists come to mind) you need to have access to your schedule 24/7 whether or not you have internet access. You need to know when you’re clients are coming in, when you can take a break, and when you can fit someone in at the last moment.

Well, you’re in luck. 24/7 online appointment scheduler is the way to go for you and your patients and customers. They can log onto the internet at anytime of the day or night and make appointments. They can also send you notes, provide insurance information and do any number of things to improve the patients or clients’ experience.

As for you, you can now – through google calendar sync – sync up your appointment and calendar book with any handheld device you have (BlackBerry, IPhone or any smart phone) Wow, you can have access to everything you need within a moment, simply by looking at your handheld device!

Fill in your Gmail login information insider your scheduler account, all of your contacts, and appointment information can be synced up with your Google Calendar and can be then viewed on your blackberry, iPhone – or any other smart-phone device. And – get this – you won’t even need internet access to view your calendar at any hour of the day. You will be able to view all of the information – 24/7- regardless of whether or not you can get online.

Sometimes you’re so busy you can’t get onto the internet. Or, you may not have internet access in your office. Or, you may be traveling. Or, you may simply not want to log onto the computer! Well, there is no reason to fear. There is still a way to see all of your appointments at a glance. The reason: with 24/7 online appointment scheduler with google calendar sync- once you sync all of the information onto your handheld, fear not! You will be able to see all of your appointments and contacts regardless of whether you have internet access at the time! This is an invaluable resource because no matter where you are you will be able to check your appointments and see your calendar at a glance on your handheld device! Imagine when you’re traveling and can’t get internet access – or if you’re just too busy to log on. All of the information will be at your fingertips – on your handheld.

And, as an added bonus, google calendar sync will also synchronize all of your contacts. You will be able to access this information anytime and from anywhere in case of an emergency or the need for a change. This is a wonderful resource for doctors, small business owners, and patients!